One TERRIBLE, outdated hotel!
Posted Oct 9, 2017 on Expedia
For a one-night stay that cost me over $700 I got the a room and service level that I would expect from a $90 a night property in most cities and $200 in NYC! (I don't stay in $200 a night hotels in NYC!)
There is not a working USB charging port in the entire room, though there are plenty of Ethernet ports through out the room and the clock radio has a first-generation iPhone jack on it. That went along with the numerous bed-side 120V outlets on the side tables; only problem was none of them worked! Next to a bed that had obviously seen better days the property struck out with three strikes right there!
Then in the morning, having woken up with a massive Migraine headache I discovered that, like the bed-side plugs, the guestroom phone didn't work either. So I had to use my mobile to call the Front Desk to ask for a late check-out (to 1PM). Despite telling the clerk of the source of my calling for the ONE hour extension he turned my request down granting me but an additional 30 minutes.
Worth $700 a night? I don't think so - and neither would anyone think such reading these comments!
Comment from Hotel Management
Oct 26, 2017 by Johnny LL., Hotel Management
Good Afternoon Mr. Fritz,
I can certainly understand your frustrations during your stay. Thank you for providing feedback to improve our services. I will reach out to all department heads to ensure this does not happen to any of our future clients.