My wife and I have returned to the Eventi each year over nearly a decade. Your records will confirm this. The average duration of our stay exceeds 7 days. Over the years we found the accommodations and the service to exceed our expectations - NOT THIS TIME. Customer service is now a secondary priority at the Eventi and we cannot hold the staff responsible. The business model has changed and that's unfortunate.
It was our experience that customer service has become self-service at the Eventi. The do-it-yourself economy has noticeably transformed the Eventi.
I would be delighted to discuss my concerns with you at our mutual convenience.
Comment from Hotel Management
Aug 5, 2017 by Team Eventi, Hotel Management
Thank you so much for being such a loyal guest throughout the years, and for sharing your honest feedback. We're very disappointed to hear about your past stay & look forward to communicating with you about how we can turn this past experience around for you.