Overall great, but...
Posted Aug 21, 2015 on Hotels
The hotel itself is nice, very well kept, and easy access to the downtown Charlotte area. The room was very spacious, clean, and comfortable.
My only issue was when I had a question regarding the amenities,I called the hotel directly to have my question answered. The person in charge of reservations that day was rude and did not help me. I ended up ignoring the call and conversation and booked anyway.
Literally, that call was my only issue. Fortunately for me, I don't make calls much so will likely not deal with her again.
The hotel and in-person staff met and exceeded my expectations, and I will stay there again.