Worst hotel stay ever.
Posted Apr 16, 2017
The bed was harder than the floor. This is a pet friendly hotel; however, the dog in the room next to ours barked virtually non-stop from midnight until 5:30 am when they checked out of the hotel. When the woman at the front desk was told about the situation she just laughed. This is not typical of LaQuinta from my previous visits to other hotel in their chain. If I could have given this hotel negative points on the overall rating, hotel staff, and room comfort I would have. There are other hotels in the vicinity; do yourself a favor and stay at one of them.
Comment from Hotel Management
Apr 18, 2017 by GM, Hotel Management
I apologize for the discomfort you experienced. Our hotel is pet friendly and we do attempt to restrict those rooms to our first floor. Those guests also sign a pet agreement so they can be held responsible for their pet. I am unsure as to why, with our staff and security that we did not hear nor respond to a pet that was creating a disturbance for the length of time you had to endure. We are also checking why you could not reach the front desk at any time to let us know of this disturbance. Regardless, the situation could have been handled better, and be assured we will watch the tape of the interaction between you and our staff member who laughed at this event. That is not the customer service training that they have received and will be dealt with by disciplinary actions up to possible termination. While this doesn’t change what occurred I hope that you will see that this is being taken with all seriousness and actions will be taken. Again I do apologize and have responded to you directly.