Ratings based on 401 Guest Reviews

Hear it directly from our travelers
3.5 out of 5
81% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
Recommended
for Everyone
by A traveler

cooking exhaust overwhelming!

Posted Nov 11, 2015 on Expedia
Pros: the location was perfect for getting around the city.
Cons: Staff attentiveness to complaints.
Our room was located on the 4th floor right over the exhaust from the kitchen. The fumes were so overwhelming that we couldn't use the balcony. We reported it to the staff but they could have cared less.
Comment from Hotel Management
Nov 14, 2015 by Bill Moore, General Manager, Hotel Management
Thank you for your recent stay. I am so happy that you enjoyed our prime location. However, I was disappointed to read that my staff let you down and did not remedy the situation regarding the smell from the kitchen coming into your room. We pride ourselves with the customer service training that we have in place for our associates but it sounds like we let you down. I will share your concerns so that we can collectively take action in assuring these types of issues do not happen again. Thank you, again, and I would really appreciate you giving us another opportunity and stay with us and prove ourselves to you in the near future. 
4 out of 5
Recommended
for Everyone
by A traveler

Posted Nov 10, 2015 on Expedia
Quiet, clean comfortable room. Breakfast included in the room charge was a nice bonus. Location is a bit out of the way, but the hotel does provide a complimentary shuttle service.
Comment from Hotel Management
Nov 11, 2015 by General Manager, Hotel Management
Thank you for your feedback regarding your stay with us here at the Fairfield Inn & Suites Charlotte Uptown. Your comments regarding our quiet accommodations, the complimentary breakfast we served and the shuttle service were a pleasure to read. I was pleased to hear that you enjoyed your stay, and we look forward to welcoming you back the next time that you are in the Charlotte area. Thank you again, Bill Moore General Manager Fairfield Inn & Suites Charlotte Uptown
4 out of 5
Recommended
for Families
by A traveler

Great Location

Posted Nov 4, 2015 on Hotels
Great location, near to all places that we visited.
Comment from Hotel Management
Nov 6, 2015 by General Manager, Hotel Management
Thank you for choosing the Fairfield Inn & Suites Charlotte Uptown for your stay. We are happy that you enjoyed your stay. We are in a perfect location where we are close to all the venues in the area, and we are so glad that it, worked well for you. It was our pleasure to have you as our guest and we would love to have another opportunity you serve you again in the future. Thank you again, Bill Moore General Manager Fairfield Inn & Suites Charlotte Uptown
5 out of 5
Recommended
for Families
by WILLIAM

Posted Oct 26, 2015 on Hotels
Comment from Hotel Management
Oct 28, 2015 by General Manager, Hotel Management
Thank you for rating us so high regarding your visit here at the Fairfield Inn & Suites Charlotte Uptown. We are pleased that you enjoyed your stay with us, and we look forward to welcoming you back next time that you are in the Charlotte area. Thank you again, Bill Moore General Manager Fairfield Inn & Suites Charlotte Uptown
5 out of 5
Recommended
for Everyone
by A traveler

Beyond expectations

Posted Oct 26, 2015 on Expedia
I only stayed here for one night but I was pleasantly surprised by the value of this hotel. I stayed at the westin as well and I thought this hotel was on par with the Westin. The lobby and pool area was cool and the rooms were very modern and clean. I really liked the newly renovated rooms. I think next time I would just stay here rather than the Westin .
Comment from Hotel Management
Oct 26, 2015 by General Manager, Hotel Management
Thank you for your overnight layover at our hotel and for the five star rating. We are glad that we were able to impress you with our up-to-date rooms, lobby and pool area as well as our great value. We truly appreciate your business and we are eagerly waiting for you to return again soon. Thank you again, Bill Moore General Manager Fairfield Inn & Suites Charlotte Uptown
3 out of 5
Recommended
for Business Travelers
by Éric

Posted Oct 18, 2015 on Hotels
Comment from Hotel Management
Oct 20, 2015 by General Manager, Hotel Management
Thank you for being our guest and for ranking us online. We hope that you overall enjoyed your stay and that you will give us another opportunity to serve you again in the future. Thank you again, Bill Moore General Manager Fairfield Inn & Suites Charlotte Uptown
4 out of 5
Recommended
for Business Travelers
by Melvin

Great stay

Posted Oct 16, 2015 on Hotels
Great stay. Free breakfast. Friendly staff. No complaints
Comment from Hotel Management
Oct 19, 2015 by General Manager, Hotel Management
Thank you for rating us so high and for being our guest here at the Fairfield Inn & Suites Charlotte Uptown. We are absolutely delighted that you enjoyed an impeccable stay with us and that you were impressed by our complimentary breakfast facility and cordial team members. It was our pleasure to have you here and we would love to see you again the next time that you are in the Charlotte area. Thank you again, Bill Moore General Manager Fairfield Inn & Suites Charlotte Uptown
5 out of 5
Recommended
for Business Travelers
by Dwayne from New Orleans La

Posted Oct 13, 2015 on Hotels
Great Staff and Great Hotel
Comment from Hotel Management
Oct 15, 2015 by General Manager, Hotel Management
We greatly appreciate your wonderful rating. Your comments about our property and helpful staff were an absolute pleasure to read. We are happy that your stay with us was a success and would love to have a chance to serve you again in the future. Thank you again, Bill Moore General Manager Fairfield Inn & Suites Charlotte Uptown
5 out of 5
Recommended
for Everyone
by A traveler from new york

Very accommodating

Posted Sep 14, 2015 on Expedia
Loved it very accommodating. Free shuttle service. Free breakfast. All very good and clean facilities
Comment from Hotel Management
Sep 14, 2015 by General Manager, Hotel Management
We are delighted to learn that you loved our shuttle services, the breakfast we served, as well as, our clean and well-kept property. We hope to have you back with us soon. Thank you again, Bill Moore General Manager Fairfield Inn & Suites Charlotte Uptown
5 out of 5
Recommended
for Getaway With Friends
by A traveler

Great fried chicken

Posted Aug 30, 2015 on Hotels
Great
Comment from Hotel Management
Aug 31, 2015 by Hotel Manager, Hotel Management
Thank you for your feedback regarding your stay. Your comments are very important to us. We are pleased to read that you enjoyed your time with us, and relished the food offerings. We look forward to welcoming you back the next time that you are in the Charlotte area. Thank you again, Bill Moore General Manager Fairfield Inn & Suites Charlotte Uptown