Ratings based on 440 Guest Reviews

Hear it directly from our travelers
3.5 out of 5
62% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler

good value

Posted Nov 17, 2016 on Hotels
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Thank you for your feedback regarding your recent stay with us. I'm so pleased that you enjoyed our facilities and found your stay to be worth the money. I will be sharing your wonderful comments with my team to let them know that you appreciated their hard work. Thank you for being our guest and we hope to serve you again soon! Thank you again, Bill Moore General Manager
5 out of 5
Recommended
for Everyone
by A traveler from NC

Nice hotel close to all the good nightlife spots.

Posted Nov 13, 2016 on Expedia
I thought the hotel was beautiful. It's in a good location. The shuttle service took us where we wanted to go. The staff was very helpful and friendly. Great breakfast in the morning. Will definitely stay here again next time I'm in Charlotte.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you for staying at the Fairfield Inn & Suites Charlotte Uptown and sharing your wonderful words online. We are delighted that you loved our helpful associates, shuttle service and especially our convenient location which proved to be perfect for your needs. We appreciate your kind review and look forward to seeing you again soon! Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
5 out of 5
Recommended
for Everyone
by A traveler

Posted Nov 12, 2016 on Expedia
Pros: Amenities. Modern design. Beautiful outdoor space.
Cons: Need better food options. Shouldn't charge for parking. Too far to charge for long walk to downtown.
Location: Location could be better.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you for choosing the Fairfield Inn & Suites Charlotte Uptown for your stay. We are happy that you liked our modern property and all the amenities that we have to offer. We also appreciate your observations for the food we serve and for our parking charges. It was our pleasure serving you, and we hope to have another opportunity to serve you better in the future. Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
5 out of 5
by A traveler

Posted Nov 2, 2016 on Hotels
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to the Fairfield Inn & Suites Charlotte Uptown Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
4 out of 5
Recommended
for Everyone
by A traveler from Charlotte,NC

Surprisingly Nice.

Posted Sep 22, 2016 on Expedia
Pros: location and modern style
Cons: bathtub
Location: Uptown Charlotte
This hotel is modern, sleek, and very clean. I had a quick and easy checkin, fresh and clean room.
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Thank you for your feedback regarding your stay at the Fairfield Inn & Suites Charlotte Uptown. We are pleased that you enjoyed our facilities as well as our convenient location. It is also nice to read that you liked our welcoming associates. Thank you for being our guest, and we hope to serve you again soon! Thank you again, Bill Moore General Manager Fairfield Inn & Suites Charlotte Uptown
3 out of 5
by Kristine

Posted Aug 1, 2016 on Hotels
Comment from Hotel Management
Thank you for your recent review regarding your stay at our hotel. I am glad you enjoyed your comfortable room and exceptional service provided by our staff. Our closeness to downtown and our in-house amenities, including a full-service restaurant and bar, make us a great choice for travelers to the Charlotte area. Based on your review we do have some areas of improvement to make and we will do just that to be sure our guest have a positive experience. Thank you for taking time out of your day to provide your rating. We hope to welcome you again! Thank you again, Bill Moore General Manager Fairfield Inn & Suites Charlotte Uptown
5 out of 5
Recommended
for Everyone
by A traveler

Posted Jul 29, 2016 on Expedia
I had to hurry and find a hotel downtown to go to a conference at another hotel since that hotel had sold out. This hotel was very nice and I would totally stay there again.
Comment from Hotel Management
Jul 30, 2016 by General Manager, Hotel Management
Thank you for your recent review regarding your stay at the Fairfield Inn & Suites Charlotte Uptown. We couldn't be more pleased that your stay with us earned the highest rating. It’s always a treat to read positive comments such as yours because it is a great motivator for us to continually work to exceed your expectations. It was our pleasure to have you as our guest, and we can’t wait to host you again. Thank you again, Bill Moore General Manager Fairfield Inn & Suites Charlotte Uptown
4 out of 5
by A traveler

Posted Jul 19, 2016 on Hotels
Comment from Hotel Management
Jul 22, 2016 by James, Hotel Management
Thank you for your feedback regarding your stay at the Fairfield Inn & Suites Charlotte Uptown. We are pleased that you enjoyed our facilities and our staff's exceptional service. We will be sharing your wonderful comments with our team to let them know that you appreciated their hard work. Thank you for being our guest and we hope to serve you again soon! Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
3 out of 5
by A traveler from Ross

Staff

Posted Jul 18, 2016 on Expedia
I was very upset with the staff when they decided that it was okay to swipe all the money off my checking account and except cash from me when it was time for me to check out but didinr tell me that my room was already taken care of through my card. I got stuck in a city with nowhere to go because the hotel had all of my money on my card as well as all of my cash. Apparently it was against hotel policy to return cash back to a customer even though they already paid through a debit card. They didn't even offer me a room to stay in till I was able to get my money back from my bank. Luckily I had a friends house that I could stay over for a few days. If I didn't I would've been sleeping out of my car because of this hotel. I would recommend the hotel for the nice rooms but not the breakfast and definitely not the staff! Not even the manager but if you do I would suggest you ask them first if your room has already been paid for with the card you have them to hold your room. That way you wouldn't be paying twice.
Comment from Hotel Management
Jul 21, 2016 by General Manager, Hotel Management
Thank you for your comments, and I am sorry for the inconvenience you experienced with the billing. I was disturbed to read that my associates let you down and did not meet your needs and expectations. Our goal is to provide excellent customer service, and it appears we failed in doing this. I have alerted my team and shared your concerns so that we can take corrective action to ensure this does not happen with any of the future guests. Thank you again, and I hope that you will allow us to provide you with the exceptional stay experience you deserve. Thank you again, Bill Moore, General Manager
3 out of 5
by Robert from Wilson, NC

Fun in Charlotte

Posted Jul 6, 2016 on Hotels
We enjoyed our stay and we were happy with the Hotel Service!
Comment from Hotel Management
Jul 10, 2016 by James, Hotel Management
Thank you for choosing our hotel for your recent stay in the Charlotte area. We are pleased you enjoyed your overall stay. Please accept our apologies for the minor mishap you experienced. We would love for you to give us another opportunity to earn a higher rating on your next stay. Thank you again, Bill Moore General Manager