Big Roach appeared in my room and full of dusts
Posted Aug 30, 2016 on Expedia
This is my worst memory of my whole hotel stays.
Once we stepped into the hotel lobby, we found out the hotel under remodel and the whole lobby with full of dusts.
We have claimed how come they did not notify us in advance to book another hotel..but they did not say anything on this and just told the remodel until coming Oct.,2016.
Next morning, we wanted to eat Omlett but they said it is already gone..breakfast time from 6-9am but we went to the restaurant at 7am..does this make sense ?
Moreover, when I was about to check out and one guest visited my room, over one inch size roach appeared near the restroom of which had been removed by one of the hotel staff.
I have notified all of this issue to the front dest but they just listened with no more concern.
I have tried Embassy Suites in many places but this one seems to be the worst case and down grade this hotel brand. The hotel really needs to change their attitude how they can serve the guest to the max. satisfaction during our stay.