Not what I would expect from Embassy Suites
Posted Aug 19, 2015
This is apparently an old hotel in the Embassy Suites chain. The front desk clerk was somewhat curt upon check in, informing me that there was a Wifi charge, when the hotel description said it was free. Then I was sent to the wrong room...had to come back to the front desk. Another clerk was more helpful, and sent me to the correct room. Upon entry I find that at least one light doesn't work, but try to carry on. Settled back to watch some TV, only to find that the remote control only works when you stand 6 inches from the TV, and then not all the time. Noticed that the woodwork on the cabinets was scratched in several places...toilet was sluggish to flush. Breakfast buffet the next morning...no one in charge...had to get assistance from a bus boy (who was very helpful...kudos to him). I chose to eat at the "hot bar" which should have been called the "barely warm bar". I attended a conference at the hotel...it appeared that the conference people were not treated any better...room setups were done slowly; the lunch buffet was mismanaged...food was not timely replenished...people had to wait. All in all, very disappointing.