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4.4 out of 5

"Excellent place to stay " More

By a verified traveler on Thu 07 Dec 2023

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Hotel Description

Luxury hotel with a free airport shuttle, connected to the airport in Mexico City

Heart of Mexico City

A stay at this Venustiano Carranza hotel places you within 3 miles (5 km) of Autódromo Hermanos Rodríguez and 6 miles (10 km) of Foro Sol. Zócalo and Metropolitan Cathedral are also within 6 miles (10 km).

Free airport shuttle

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and free airport shuttle. A snack bar/deli, express check-out, and concierge services are also on offer.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$164* Per night/room Mar 31 - Apr 1

Room, 2 Double Beds (Airstrip view)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Airstrip view)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Mexico City Airport ratings based on 10 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Mexico City Airport

Everyone (8) Couples (1) Family (1)
5 out of 5

Posted by , from Conroe on Jan 21, 2024

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Comment from Hotel Management

Feb 11, 2024 by Alfredo Rios, Front Desk Supervisor

Good morning, Miss Margarte,We appreciate that you enjoyed your steady at the Hotel, thank you for your 5 stars rate!

5 out of 5

Posted by , from Conroe on Jan 8, 2024

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Comment from Hotel Management

Jan 10, 2024 by Hilton Mexico City Airport

Dear Margaret,Thank you for staying at Hilton Mexico City Airport, and for taking a moment to review your recent experience. I am glad to hear that you had a great stay. Come back soon, we will be delighted to host you again anytime.Sincerely,Jazmín CalzadaQuality Assurance Manager

5 out of 5
Excellent place to stay

Posted by on Dec 7, 2023

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Comment from Hotel Management

Dec 12, 2023 by Hilton Mexico City Airport

Dear Luis,Thank you for choosing Hilton Mexico City Airport. I am glad to hear that our hotel was excellent. Your opinion is very valuable for us, and we hope to have the honour to welcome you back soon.Sincerely,Jazmín CalzadaQuality Assurance Manager

5 out of 5

Posted by , from Evanston on Jul 13, 2023

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Comment from Hotel Management

Aug 2, 2023 by Hilton Mexico City Airport

Hola Lobo,Gracias por evaluar su experiencia en Hilton Mexico City Airport.Me alegra saber que todo fue de su agrado, regrese pronto. Estaremos muy felices de recibirlo nuevamente.Sinceramente,Jazmin CalzadaGerente de Calidad

3 out of 5

Posted by on Jun 23, 2023

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Comment from Hotel Management

Jul 13, 2023 by Hilton Mexico City Airport

Dear Georgina,Thank you for choosing Hilton Mexico City Airport, and for taking the time to review your experience with us.I am sorry to hear that we failed to meet your expectations, and I offer you my honest apologies for this.I would like to have the opportunity to look into this and your opinion is vitally important for us in order to make the necessary corrections. Please, do not hesitate to contact us in case that you wish to give us further comments about your stay.Sincerely,Jazmín CalzadaQuality Assurance Manager

5 out of 5
Everything was excellent.

Posted by on May 10, 2023

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Comment from Hotel Management

May 10, 2023 by Hilton Mexico City Airport

Hello Julieta,Thank you for being staying at Hilton Mexico City Airport, and for taking the time to share your feedback with us.I am happy to hear that everything was excellent in during your visit.We hope to welcome you back soon, please, let us know if you need anything at all and we will take care of it.Sincerely,Jazmín CalzadaQuality Assurance Manager

2 out of 5
There was limited signage to find the hotel. Elevators not working properly so we had to take back stairs and ester via behind the scenes kitchen area. First room was uncleaned so had to go back for a second try. Hallways were dark and needed cleaning. Room was ok and the bed very comfortable so that was good.

Posted by , from Flagler Beach on Apr 15, 2023

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Comment from Hotel Management

Apr 17, 2023 by Hilton Mexico City Airport

Dear Ronald,Thank you for being our guest, and for taking some of your time to share your feedback about your recent stay in our hotel.I am sincerely sorry to hear that your experience was not the ideal due to the inconveniences with the airport elevators and signage to locate us, and for the mistake that we made giving you a room that was not ready yet.Please accept my apologies for our mistake, I am sharing your comments with our team, in order to avoid this occurs in the future.Unfortunately, we are not allowed to add signage in the airport, however, we are making sure that our guests receive the correct information prior to their arrival, we sent a pre-arrival message with the map and instructions to find us inside the airport. Again, I'm sorry for the bad experience, your opinion is very important so we can focus on providing a better service to our guests.Please, do not hesitate to contact us if you need any assistance.We hope to welcome you back soon.Sincerely,Jazmín CalzadaQuality Assurance Manager

5 out of 5

Posted by on Oct 3, 2022

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5 out of 5
Very easy and convenient hotel. Fast friendly check-in even though it was a very late check due to flight arrival time.

Posted by on Sep 12, 2021

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Comment from Hotel Management

Sep 13, 2021 by Hilton México City Airport

Thank you for sharing your very valuable comments for your last visit to Hilton Mexico City Airport. We are glad to know that you have experienced a good sensation of service and you felt very good treated. We appreciate your preference, and please come back soon! Sincerely Rocio Bernal

4 out of 5

Posted by , from houston on May 5, 2022

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Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the luxury Hilton Mexico City Airport. A roundtrip airport shuttle is free (available 24 hours). This Mexico City hotel is smoke free.

  • 1 building
  • 1 floor
  • 129 guestrooms or units
  • Meeting rooms
  • Built in 1997
  • Manager's reception (free)
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Metro station: Terminal 1 Station (0.2 km / 0.1 mi)
  • Property shuttles: Free airport shuttle

Room Amenities

Hilton Mexico City Airport offers 129 accommodations with MP3 docking stations and laptop-compatible safes. Select Comfort beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels. Bathrooms include bathtubs, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Select Comfort beds
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Bathtub
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Hilton Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Bar - Onsite family restaurant. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Hilton Mexico City Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 600 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property provides airport shuttle services between Terminals 2 and 1 upon request.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Contactless check-out is available.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 310.00 for adults and MXN 155.00 for children
  • Nearby parking fee: MXN 288 per day (10 ft away)
  • Pet fee: MXN 600 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Mexico City Airport
  • Hilton Mexico City Airport
  • Mexico City Airport Hilton
  • Hilton Aeropuerto
  • Hilton Hotel Mexico City
  • Hilton Mexico City Airport Hotel Mexico City
  • Mexico City Hilton
  • Hilton Mexico City Airport Hotel
  • Hilton Mexico City Mexico City
  • Hilton Mexico City Airport Hotel
  • Hilton Mexico City Airport Mexico City
  • Hilton Mexico City Airport Hotel Mexico City

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Green Key, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key (Foundation for Environmental Education)y
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.