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Thompson Zihuatanejo, a Beach Resort

5-star property
Playa La Ropa S/N, Zihuatanejo, GRO 1-855-201-7819
4.5 out of 5
Wonderful!
See all 8 travelocity Reviews

"beautiful beach, nice rooms and wonderful staff. It felt like being in paradise! The hotel is rather small and easy to navigate. " More

By a verified traveler on Mon 06 Feb 2017

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Hotel Description

5-star beachfront resort near La Ropa Beach

Beachfront retreat

Within a 15-minute walk of this Playa La Ropa resort, you'll find La Ropa Beach and Zihuatanejo Bay. Virgin of the Tree and La Madera Beach are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 2 restaurants, and 3 outdoor pools are all featured at this luxury resort. Families will appreciate the children's pool and onsite laundry facilities. Enjoy the 2 outdoor tennis courts and perks like free valet parking and free WiFi.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$189* Per night/room May 2 - May 3

Suite (Swim-Up)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Lagoon View (Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms, Lagoon View (Lagoon)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Beachfront (Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Thompson Zihuatanejo, A Beach Resort, by Hyatt ratings based on 8 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Thompson Zihuatanejo, A Beach Resort, by Hyatt

Everyone (3)
5 out of 5

Wonderful

Pros: close to the beach, nice rooms very helpful staff
Cons: The cost of the shuttle from the airport to the hotel was WAY too expensive. Food at La Villa is mediocre compared to La Marea.
Location: Best beach and sunsets. Great bars.
beautiful beach, nice rooms and wonderful staff. It felt like being in paradise! The hotel is rather small and easy to navigate.

Posted by , from California on Feb 6, 2017

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Comment from Hotel Management

Feb 17, 2017 by Martin Kipping

Dear HE, thank you for your comments on Travelocity, come back and visit us again soon....

5 out of 5

Friendly staff and best view in Zihuatanejo

Pros: Everything
Cons: lower rates, lol
Location: best view on the beach
My wife and I had such a great experience at the Viceroy Zihuatanejo that we are already planning a return trip with our kids. Every staff member we encountered was friendly and kind. We upgraded our room to a beach suite with the help of Viri at the front desk, alway with a beautiful warm smile. The restaurant staff, Luis,Salvador, Alfredo and Felipe who has been at this location for 36 years, were so kind and helpful. Even the grounds keeper,Isreal, who we saw carting away fresh coconuts he had just plucked from the property, when we asked what his plans were for them offered my wife and I fresh coconut juice which we happly accept. We took the cooking class offered at the hotel and it was a great experience. Chef Paco and Juan were amazing. They really made this trip special. We were treated like VIPs in the cooking class. The big bonus was that this is turtle season. When I found out that turtles were coming on the beach to lay eggs I went nuts. We told the staff to please call us at any hour if they see a turtle. The security guard at night, who had a very unique name, did notify the front desk to call us and it was an experience that I will never forget. This hotel encourages the protection of the eggs by make suring the eggs are reburied on their property so they are guarded and ensuring the future well being of these turtles. I had never written a review after any of my trips before but this one I just couldn't wait.

Posted by , from new hyde park,ny on Aug 26, 2015

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5 out of 5

Beautiful hotel in Zihua

We just returned home from our Honeymoon trip to Zihuatenejo. The hotel was awesome. Grounds were immaculate. The Lagoon Suite (LS8) was perfect in every way. The coffee service delivery each morning was such a treat and the coffee...mmmmm....absolutely wonderful. The staff was helpful and attentive. The food at the Viceroy was outstanding. The beach in front of the hotel was combed and cleaned each morning.

Posted by , from Texas on Jun 20, 2015

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3 out of 5

A gorgeous property but with some pitfalls

Pros: Quiet
Cons: Nothing close, No free Internet, Poor breakfast
The room was beautiful and the landscaping gorgeous. The Viceroy sits on a prime piece of beach real estate with a spectacular view of the bay. The food at the hotel restaurant however is average and the prices astronomically high. For example $62 for a surf and turf meal for one, without beverages. Upon departure from the hotel we were apprized of an additional 10% service charge per day for grounds keeping. I recommend eating elsewhere, you'll save a bundle and have a much better experience. Thursday night in Zihuatenejo is Pozole night throughout the village and I recommend visiting the Santa Prisca restaurant. Visit the Coconuts restaurant, El Mediterraneo, and save some money for an evening at Tentaciones. Use the buses and taxis to get around they're much cheaper than Renting a car and equally as accessible. Take a sunset cruise on the catamaran Picante. Book your excursions in advance yourself on the Internet You'll save money time and patience from dealing with undependable tour guides.

Posted by , from San Antonio, TX, USA on May 3, 2012

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5 out of 5

AUSOME!

Fantastic friendly service and beautiful beach.If I were rich Id go every year.The meal plan is the best way to go for a late breakfast and dinner.Well worth it because the food is great.We saved by going to the little store down the beach and buying beer there.At the tides they are $* each. Our room was wonderful and very cllean.The lagoon and all the lush plants make this resort so pretty.

Posted by on Nov 5, 2009

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3 out of 5

Didn't meet my expectations for the category of hotel

There seem to be 3 eras of construction - 1950s motel looking 2-story, 80's 1-2 story Spanish adobe with bright yellow interiors, and new modern spacious rooms with light neutral tones. We got the more modern and really enjoyed it - large, nice bathroom, pretty tile and stone work, nice private pool in front of sliding doors that the bed faced and small very private patio. Beach front and beach furnitue were nice. Service was nice - helpful, but not pushy or in your way. But, overall upkeep was "okay" and staffing and amenities were slim. Couldn't ever find a towel on the beach or at the pool. Pools were small. Beach front wasn't raked regularly (and needed it). Products in the bath were of poor quality and had an offensive perfume smell. Felt nickle-d and dimed for water - a no name brand for $5. Food was of superior quality. But, food prices were outrageous! "Spa" only offers nail services and massages, no lockers or way to spend the day. Taxi into town was cheap, quick, and convenient. I was reminded every morning that we weren't on the breakfast included plan. Even though we spent $50+ for breakfast each morning, this statement made me feel second class, when heard repeatedly. This hotel is known by the locals as being "the best" or "the nicest", so I sometimes felt like it was assumed that we should pay more and, at times, were charged more. I didn't feel like the price differential was worth it, nor did it live up to the raves seen here and other travel guidebooks and ratings. Definitely not in the category of a Four Seasons or Ritz or other premiere hotel brand.

Posted by on Aug 25, 2009

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5 out of 5

The Tides - Paradise!!

It was my fiance's 40th birthday so we wanted to travel somewhere nice and relaxing. I searched the internet and found The Tides...based on the pictures, this was the place. We actually weren't expecting it to look as good as the pictures we'd seen, but it turned out it was even more beautiful in person--it is amazing. You feel like you are in paradise. We had a Lagoon Suite with our own private infinity plunge pool that was less than a minute walk from the gorgeous beach...and since it was the off-season, it was almost like having the place to ourselves. The suite was fabulous, the main infinity pool was fabulous (and for adults only!) and the service was fabulous. There were a few teenagers and smaller children, but for the most part, the guests were all adults, which we also found very, very nice. The only downside was the cost of the food and drinks at the resort itself; however, there are many restaurants along the beach in either direction from the resort--you literally never need to leave Playa La Ropa. Plus, the cab ride to downtown Zihua is only a few dollars. The resort even offers free Wi-Fi which was very nice! I have never had so much fun and cannot wait to go back. We were planning to have our destination wedding next spring in the Caribbean, but now I think it's a distinct possibility that it will now be at The Tides.

Posted by on Aug 25, 2009

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5 out of 5

Beautiful setting and incredible service

The staff and ground at this hotel are absolutely incredible. The beach was well kept and their dine anywhere policy was very nice. I agree with other posters about the prices (a bit high in comparison to other locations). We took advantage of the spa and enjoyed a massage on the beach - truly incredible. Pro: Service was prompt and friendly. Put plainly it was the best we have ever enjoyed at a hotel. Everyone spoke English and was eager to help me learn bits of Spanish. Grounds were beautiful with flowers everywhere. Mixed drinks were great and the selection was incredible (150 different types of tequila?!). Finally the beach... raked each day with the perfect mix of palms and lounge chairs. The staff would stealthily set up a dining table directly behind your lounge chair whenever you requested a menu. Cons: The bed was one of those NASA foam things (not very comfortable for a whimp like me used to sleeping on a pillow top). There were some frogs in the lagoon that kept us up with their singing (stay was during mid June). Initially locating the place was difficult (small sign and lack of decent map/directions). As with any hotel, the cost of meals and drink was high. Finally the morning coffee was terrible as it was instant. I'd recommend walking to the open air bar to order an espresso with some hot water. Recommendation: Enjoy a massage on the beach! Enjoy dinner on the beach (a great romantic setting with tiki torches. Finally - Rent a car and see the town. There were some incredible restaurants around the small fish market and the weekend festivals were great to see.

Posted by on Jun 24, 2009

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About the Thompson Zihuatanejo, a Beach Resort

Location Playa La Ropa S/N, Zihuatanejo, GRO 40880

Property Features

Thompson Zihuatanejo, A Beach Resort, by Hyatt offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a business center and a meeting room. A children's pool, spa services, and a terrace are also featured at the luxury Thompson Zihuatanejo, A Beach Resort, by Hyatt. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this Art Deco Zihuatanejo resort.

  • 56 guestrooms or units
  • 2 levels
  • 4 buildings
  • 2 dining venues
  • Built in 2011
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Thompson Zihuatanejo, A Beach Resort, by Hyatt offers 56 accommodations with iPod docking stations and minibars. Rooms open to balconies. These individually furnished accommodations have separate sitting areas. Beds feature premium bedding. 24-inch plasma televisions come with premium satellite channels and pay movies. Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private balcony
  • Separate bedroom
  • Sitting area
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 11:30 AM.

CENIZA - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy alfresco dining (weather permitting).

HAO - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Tennis lessons on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

The onsite spa has couples treatment room(s). Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

  • Couples treatment rooms
  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Thompson Zihuatanejo, A Beach Resort, by Hyatt offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests traveling with a service animal must contact the property prior to arrival and pay a one-time fee.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 12
  • No rollaway/extra beds available
  • LGBTQ friendly
  • No elevators
  • Children stay free
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 28 for adults and USD 28 for children
  • Airport shuttle fee: USD 116 per vehicle (one-way)
  • Pet fee: USD 100 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Viceroy Hotel Zihuatanejo
  • Thompson Zihuatanejo Hotel
  • Zihuatanejo Viceroy
  • The Tides Hotel Zihuatanejo
  • The Tides Resort Zihuatanejo
  • The Tides Zihuatanejo Hotel Zihuatanejo
  • Tides Zihuatanejo
  • Villa Del Sol Zihuatanejo
  • Zihuatanejo Destination
  • Villa Sol Resort Zihuatanejo
  • Villa Sol Zihuatanejo
  • Thompson Zihuatanejo Resort
  • Thompson Resort
  • Thompson Zihuatanejo Resort
  • Resort Thompson Zihuatanejo Zihuatanejo
  • Zihuatanejo Thompson Zihuatanejo Resort
  • Resort Thompson Zihuatanejo
  • Thompson Zihuatanejo Zihuatanejo
  • Villa del Sol Resort Zihuatanejo
  • Hotel Zihuatanejo a Destination Hotel
  • Viceroy Zihuatanejo
  • Thompson Resort
  • Thompson

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.