See all properties
Save

Hacienda Santa Cruz

4.0 star property
Enjoy 2 outdoor pools at this 4-star Mérida hotel

Choose dates to view prices

Hacienda Santa Cruz

Photo gallery for Hacienda Santa Cruz

2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas
Front of property
Deluxe Room, 2 Double Beds (Matrimonial) | Premium bedding, pillowtop beds, minibar, in-room safe
Breakfast, lunch, dinner served; pool views
Honeymoon Room, 1 King Bed | Bathroom | Shower, rainfall showerhead, hair dryer, towels

Overview of Hacienda Santa Cruz

Reviews
8.8

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315
  • Popular LocationMérida Cathedral13 min drive
  • Popular LocationPlaza Grande14 min drive
  • Popular LocationU.S. Consulate Merida15 min drive
  • AirportMerida, Yucatan (MID-Manuel Crescencio Rejon Intl.)15 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed

Honeymoon Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Honeymoon Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial) | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Double Beds (Matrimonial)

  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Multiple Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, Multiple Beds

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, Multiple Beds

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Similar properties

Outdoor pool
Hacienda Misne
Pool
Spa
Parking included
Free WiFi
4.4 out of 5, Excellent, (107)
The price is $202
per night
$232 total
includes taxes & fees
May 3 - May 4
Hacienda Misne

About the neighborhood

Mérida

In regional park.Stay at this Mérida hotel and you'll be within 9 miles (15 km) of Museum of the City of Merida and Mérida Cathedral. Also within 9 miles (15 km) are Plaza Grande and Municipal Palace of Merida.

What's nearby

  • Mérida Cathedral - 13 min drive
  • Paseo de Montejo - 13 min drive
  • US Visa Applicant Service Center - 13 min drive
  • Plaza Grande - 14 min drive
  • U.S. Consulate Merida - 15 min drive

Getting around

  • Mérida International Airport (MID) - 15 min drive

Restaurants

  • The Italian Coffe Company - 7 min drive
  • Bar Estado Seco - 9 min drive
  • Pizza Hut - 6 min drive
  • Burger King - 9 min drive
  • Valentina - 5 min walk

About this property

Hacienda Santa Cruz

Enjoy 2 outdoor pools at this 4-star Mérida hotel
Hacienda Santa Cruz offers its guests 2 outdoor swimming pools. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Hacienda Santa Cruz. Free self parking is available.

This 4-star Mérida hotel is smoke free.

  • 1 floor
  • 25 guestrooms or units
  • Built in 1640
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hacienda Santa Cruz offers 25 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 42-inch plasma televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Mérida hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Languages

English, French, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Free crib
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM–11:00 AM for a fee: MXN 107–180 for adults and MXN 107–180 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • No elevator

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 107–180 for adults, and MXN 107–180 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hacienda Santa Cruz
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Hotel Merida
Hacienda Santa Cruz Merida
Hacienda Hotel Santa Cruz Palomeque
Hacienda Santa Cruz Hotel Mérida
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel Mérida

Frequently asked questions

How close is Hacienda Santa Cruz to the airport?

Hacienda Santa Cruz is 6.6 mi (15-min drive) away from the Mérida International Airport (MID) airport, the closest popular airport to the property.

How much does it cost to stay at Hacienda Santa Cruz?

As of Apr 19, 2024, prices found for a 1-night stay for 2 adults at Hacienda Santa Cruz on May 20, 2024 start from $231.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hacienda Santa Cruz have an airport shuttle?

Airport shuttle services are not available at Hacienda Santa Cruz.

Does Hacienda Santa Cruz offer free breakfast?

Free breakfast isn’t offered at Hacienda Santa Cruz, but cooked-to-order breakfast is offered for a fee of between MXN 107 and 180 for adults, MXN 107 and 180 for children. It's available every day from 7:30 AM to 11:00 AM.

Is there a casino at Hacienda Santa Cruz?

No, there is no casino at this hotel, but Casino La Cima (13-min drive) and Diamonds Casino (18-min drive) are nearby.

What time is check-in at Hacienda Santa Cruz?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Hacienda Santa Cruz?

This hotel offers free self parking.

Does Hacienda Santa Cruz have a pool?

Hacienda Santa Cruz features 2 outdoor pools. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Hacienda Santa Cruz have a restaurant?

Hacienda Santa Cruz is home to "Valentina", which features pool views, a poolside location, and al fresco dining.

Does Hacienda Santa Cruz have a spa?

This hotel has a spa, which features Swedish massages, detox wraps, and body scrubs.

How close is Hacienda Santa Cruz to downtown Mérida?

Hacienda Santa Cruz is 6.3 mi away from Mérida.

Hacienda Santa Cruz Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 50 reviews" "
Rating 8 - Good. 15 out of 50 reviews" "
Rating 6 - Okay. 3 out of 50 reviews" "
Rating 4 - Poor. 2 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.
Stayed 2 nights in Feb 2023

10/10 Excellent

Candy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!

10/10 Excellent

vivian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great friendly service. Food is amazing!
Stayed 3 nights in Nov 2022

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Laurent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hacienda
Perfect atmosphere, prettiest settings close to Merida, cenotes, Uxmal and Mayapan ancient mayan sites and service. Delicious food.
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Stayed 1 night in Mar 2021

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacienda stay
Lovely hacienda with extensive hotel grounds, there are several pools and staff on hand to help with anything you need, the grounds are very quiet and somewhat dark at night. They do have a 10pm curfew or they close the front gates but you can call and request it stay open.
Stayed 4 nights in Jun 2019

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Some rude workers about
Clean and not what was expected for the area. The front desk lady was judgmental and rude and the onsite restaurant workers had better things to do than attend me in a reasonable time, I ended up walking out.
Stayed 1 night in Nov 2018

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacienda Santa Cruz - Overall Positive Experience
Large, beautiful grounds with spacious rooms. At check-in we were told not to flush toilet paper down the toilet and to put it in the trash cans. Every day from 6-7pm they spray the Hacienda with bug spray so they advise you stay in your room. The smell seeps inside so if that bothers you, don't stay in your room. Our cousin got married at the Hacienda so we stayed there, and it was completely booked. They frequently ran out of beer, fruit, and items on the menu and I think it was because they are not used to accommodating so many people. It takes 15 mins for a cab to arrive, and it's a 30 minute drive into town. The area outside the Hacienda seems very poor. There is only one restaurant, but everything we tried was delicious. I would highly recommend the restaurant. The staff is nice but timid and very soft spoken. The pool by the restaurant has good shade and you can order drinks and food there too. The spa looked amazing but we didn't try it. We all got tons of bug bites even with bug spray. There was a small lizard in one of the drawers in our room. There is only a door to the toilet. The shower and bathroom is open to the rest of the room so there's no privacy there. Live music would be a nice touch. Overall, the Hacienda is very beautiful and we enjoyed our stay because the room was so charming and the AC was very powerful, the Hacienda was well maintained, the food was delicious and the pool was a great location for us all to hang out and relax.
Stayed 2 nights in Jul 2017