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Central Phoenix

Phoenix Hotels

Palomar Phoenix CityScape, a Kimpton Hotel - Phoenix Hotels
Rating: 4.0 Stars

Palomar Phoenix CityScape, a Kimpton Hotel

2 East Jefferson, Phoenix - Map
 
 
"Nice hotel, almost hits the mark."
What stands out the most about the Palomar was the service. I've stayed in literally hundreds of hotels around the world, some big chains and others boutique hotels, design hotels, or Hip Hotels, and it was the Service that stood out the most By Far! There's nothing better than calling a hotel's front desk and being greeted by your name and going above and beyond expectations for someone to help you. No major call center and being redirected to another person, etc. Valet gave the similar one on one experience as did every Bar, Restaurant, and on-site amenity (gym, pool, pool bar, concierge). Where the hotel fell short was a certain level of fun or funk in the rooms. I feel the days of the $8 bottle water are over. Give one free, or some free treats, like a cookie from a local Bakery & promote them. Everybody loves an unexpected gift. Work it into the price if u need too. It's like flying Business Class and having to pay for nut & a soda, it's awkward. The rooms are comfy, Frette linens nice, and overall floor plan nice. The Bathrooms were big and the walk-in shower very nice. Closet space was fine, but two small drawers is very small storage for most people. The phone system was super easy to navigate, and hooray for lights with dimming switches that don't take 5' to figure out how to use. Really bad grades go to in-room dining. We did late-night menu, breakfast, and dinner. What a let-down (except for the French toast & berries). Avoid Room Service.
Traveller from Texas
Opened in 2012, this Phoenix boutique hotel is part of the CityScape shopping, dining, and nightlife complex. Chase Field and …More
Arizona Biltmore, A Waldorf Astoria Resort - Phoenix Hotels
Rating: 4.5 Stars

Arizona Biltmore, A Waldorf Astoria Resort

2400 E Missouri Avenue, Phoenix - Map
 
 
"Very Disappointed"
Stayed at the resort this past August and while I was very excited to savor the Biltmore experience, unfortunately, it didn't live up to my expectations and memory. I was an employee of the resort in the mid-70's and have stayed as a guest many times over the years as well as attending weddings and various business functions. The Biltmore has always been known for it's superior service and attention to their guests. At dinner the first night, we received substandard service from our server. Twice, a server attempted to deliver food to our table that we hadn't ordered, the main server neglected to deliver water or drinks, no bread was served. We communicated our displeasure with the Restaurant Manager, she offered us a free appetizer which we declined because we felt it would more food than we could eat. Nothing else was offered and she went on her way. The food unfortunately was mediocre at best. Our room contained a half used bottle of lotion in the bathroom and a sheet and pillowcase that were stained.
GLorihallelujah
Once accessible by invitation only, this Phoenix resort is set on 39 acres of manicured gardens and tiled pools, a half-mile …More

Search from 2 Spa Hotels Near Central Phoenix - Downtown, Phoenix


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