Disappointed Guest indeed
Posted Dec 30, 2015
First off was the terrible experience just waiting for the pre-paid transportation. The air Link shuttle service I paid for was the very worst I've ever experienced. We waited 1 and 1/2 hours for them just to arrive in La Laguardia airport and then the driver stopped at every airline until his van was full which took another 30 minutes. We finally left the airport 2 hours after we checked in to take the pre-paid shuttle. We finally arrived at our hotel 45 minutes later. I could have taken a cab for the same price and been at my hotel in 30 minutes from the baggage terminal. NEVER use Air Link!!!!
Next, The hotel charged $30 per day plus tax for in room Wi-Fi Really! The did not have a working telephone in our room and they had given us a room with a Queen sized bed when I checked in even though I paid for a King sized bed with a partial view of the park. We had to go back to the lobby and ask the manager to change our room to a King sized bed with a partial view of the park. They did so upon my asking. Lastly, on their amenities checklist with travelocity, it stated continental breakfast included for free, However, when we had fruit and coffee we were charged $40 per person even though we only had fruit and coffee? Really!!! I was very disappointed in the quality of the service we received from the transportation to the hotel staff and service. I would choose another hotel and take a cab on my next trip to NYC.
Comment from Hotel Management
Jan 4, 2016 by General Manager, Hotel Management
We are so sorry to read you had a terrible experience upon arrival. Our facilities fee is fully mentioned on our website and includes a lot more than only wifi; it also includes unlimited domestic and international calls, a hospitality reception from 5-7 daily and access to our gym, etc. We are sorry you were unable to take full advantage of it.