4/10 Poor
Anil
Dec 17, 2023
Disliked: Staff & service, amenities, property conditions & facilities
Waste of such a beautiful property! Slightly dated but has a great potential if managed well!
The staff is untrained and unprofessional!
I came here for a quiet time after 4 days in Taj panjim and I am not impressed at all!
The rooms are decent size but was not cleaned well before I checked in! The bedside tables were sticky with sugar syrup! didnt get hot water on both days!
The breakfast spread is decent but poorly managed! The live station are in the center of the room with the other spread surrounding it! So guests wanting eggs or fruits have to be in same line!
The glass water bottle was not cleaned and had black marks at the top! Pic attached!
The staff at the reception didn't know what time the restaurants are open when I wanted to go to OKO for dinner, he said it's open only for lunches whereas someone else told me it's open by the time I had a boring dinner at their Canacona restaurant!
The bar was empty which is understandable but serving a 2-3 days stale wine is not acceptable! The guy did not bother to open a new bottle for a glass of wine! Other 5 star hotels would have gone over and beyond!
Equally untrained staff at the reception and all restaurants! The shack had no shack vibes! Ordered chicken cafreal and the chicken was not fresh!
Ordered pasta for dinner in room and they sent french fries!
Therapy room in the spa had no spa vibes! Just a room with a wobbling massage bed in the center!
I regret not reading the reviews prior to booking!
Though the property is
Anil
Stayed 2 nights in Dec 2023