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4.0 out of 5

"Easy to excess and great price. " More

By a verified traveler on Wed 16 Aug 2023

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Hotel Description

3-star hotel in Gloucester

Gloucester stay

With a stay at this Gloucester hotel, you'll be within half a mile (1 km) of Ernst & Young Centre and 2 miles (3 km) of South Keys Shopping Centre. Also, Rideau Canal is within 3 miles (5 km) and Rideau Carleton Raceway is within 6 miles (10 km).

Business services

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and conference space. Enjoy the gym and perks like free self parking.

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$100* Per night/room Apr 7 - Apr 8

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Evolution, Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Evolution, Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Ottawa Airport ratings based on 13 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Ottawa Airport

Everyone (8) Couples (1) Family (2)
5 out of 5
Super helpful & friendly staff. Made my stay a pleasure.

Posted by on Dec 2, 2022

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Comment from Hotel Management

Dec 2, 2022 by Gabriela | Reservations Agent

Hello Sandra! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa! Kindly regards,

5 out of 5

Posted by on Jul 6, 2022

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1 out of 5
I didn’t stay. Staff at reception was rude

Posted by on Mar 19, 2022

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Comment from Hotel Management

Mar 21, 2022 by Christina - Reservations Manager

Hello Richard & thank you for your feedback! Unfortunately when you came to check in, there was a dispute regarding the booked rate. The rate that was in our system was correct as it was verified through the third party you booked with. The agent mentioned that you could have been viewing the rate in USD$ however the rate we had on our end was the correct rate booked. I am sorry that you did not get to have a fully enjoyable stay here with us. We do hope to see you again!

4 out of 5

Posted by on Aug 31, 2021

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1 out of 5

Posted by on Nov 17, 2023

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Comment from Hotel Management

Dec 14, 2023 by Martina - Reservations Coordinator

Hello & thank you for your feedback! I am so sorry to hear that you did not have an exceptional stay. We would love to hear more about how we could improve, for a fully enjoyable stay in the future.

4 out of 5

Posted by on Sep 27, 2023

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Comment from Hotel Management

Oct 18, 2023 by Martina - Reservations Coordinator

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

5 out of 5
Easy to excess and great price.

Posted by on Aug 16, 2023

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Comment from Hotel Management

Aug 16, 2023 by Martina - Reservations Coordinator

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

4 out of 5

Posted by on Jun 27, 2023

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Comment from Hotel Management

Jul 17, 2023 by Martina - Reservations Coordinator

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

5 out of 5

Posted by on Mar 17, 2023

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Comment from Hotel Management

Apr 13, 2023 by Camila | Reservations Manager

Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

4 out of 5
All good

Posted by on Dec 15, 2022

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Comment from Hotel Management

Dec 15, 2022 by Gabriela | Reservations Agent

Hello Michael! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa! Kindly regards,

About the Hilton Garden Inn Ottawa Airport

Location 2400 Alert Road, Ottawa, ON K1V1S1

Renovations + Closures

The following facilities or services will be unavailable from January 22 2024 to April 30 2024 (dates subject to change):

  • Spa tub
  • Swimming pool

Property Features

Hilton Garden Inn Ottawa Airport offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 7200 square feet (669 square meters) and includes a conference center. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Hilton Garden Inn Ottawa Airport. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Ottawa hotel.

  • 1 building
  • 326 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 7200 sq ft of conference space
  • 669 sq m of conference space
  • Built in 2008
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Ottawa Airport offers 326 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. 50-inch LCD televisions come with premium satellite channels. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • LCD television
  • Satellite channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Garden Grille & Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of the posted check-in hours must contact the reception desk in advance.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 125 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10.95–16.95 per person
  • Pet fee: CAD 125 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CAD 50 (subject to availability)
  • Late check-out fee: CAD 100.00 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Ottawa Airport
  • Hilton Garden Inn Ottawa Airport
  • Ottawa Airport Hilton Garden Inn
  • Hilton Garden Inn Ottawa Airport Hotel Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel
  • Ottawa Hilton
  • Ottawa Hilton
  • Hilton Ottawa Airport Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel
  • Hilton Garden Inn Ottawa Airport Ottawa
  • Hilton Garden Inn Ottawa Airport Hotel Ottawa

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.