- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st night on honeymoon - worst night
We arrived at the hotel and checked in to be given the room beside the reception area and breakfast tables. We thought ok this is what we had booked so our fault. How bad can it be really. The room was cramped, bathroom door hit the toilet on opening and we could hear everything as the breakfast tables were about 2 metres from the door. We questioned the room after the first night and were told this was what we booked. Upon contacting hotels.com we got to the bottom of it and Rosedene had in fact downgraded us to the basic room from the deluxe we paid for as there were no others left. We booked February last year and did specify it was our honeymoon and we wanted an upper floor room. We got the opposite. After the second night we had enough and eventually the hotel manager moved us to another hotel. What a hassle for the start of our honeymoon. We felt like we were just a number to them. Beware of the downstairs room. It is terrible and don’t be missold like us. Don’t be sold by the free glass of wine gimmick. Would not recommend.