Ratings based on 778 Guest Reviews

Hear it directly from our travelers
4.7 out of 5
91% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler from Ridgefield, CT

Stop thinking about it and go.....

Posted Sep 10, 2016 on Hotels
The Ritz Carlton, Cancun is set along a beautiful beach about 25 minutes from the airport and close to great restaurants and malls. The hotel staff are incredibly nice and the property has everything you'll need to relax and enjoy yourself whether you're a couple on a honeymoon or a family traveling with small children. I'd recommend eating breakfast at El Café Mexicano. The selection is great, the food is delicious and the price is surprisingly low for an all-you-can-eat buffet with mimosas and peach bellinis included. and food service. There are two malls nearby within walking distance: Kukulcan Plaza and La Isla. Kukulcan has everything from high-end fashion to trinkets. The biggest surprise was Superama market which is completely out of view on the 2nd floor so find it. They have a restaurant and bakery with good food at amazing prices. La Isla a little further down the road so you can walk or take one of the many R1 or R2 busses that run along the highway. The price is extremely low. There are great restaurants and shopping as well at La Isla. I would recommend La Parrilla if you want Mexican food. The food was delicious and the price was very reasonable. I usually stay in Playa del Carmen but was pleasantly surprised by the location. It's perfect with access to everything I could want and it was just as relaxing. If you're thinking about going to the Ritz Carlton in Cancun stop thinking about it and go. You won't regret it.
4 out of 5
by A traveler from Brea Ca

Oceanfront Get -away

Posted Sep 8, 2016 on Hotels
Overall... the staff was always ready to help and or answer questions. Great group of hotel staff and spoke to me in either English or Spanish. Service on the beach too was great. They made us feel at home and often spoke with us and provided tips on places to go and see. Rooms were always cleaned and front desk help was outstanding in helping us get the choice room for our stay. This hotel is very peaceful and quiet which is pretty much like all Ritz Carlton Hotels.
5 out of 5
by A traveler

This traveler left a rating score only Posted Sep 5, 2016 on Hotels
5 out of 5
by A traveler

BIEN CONSERVADO

Posted Aug 22, 2016 on Expedia
Excelente atención, instalaciones y limpieza con ganas de regresar
5 out of 5
by alejandro

This traveler left a rating score only Posted Aug 21, 2016 on Hotels
5 out of 5
by A traveler

Beautiful hotel with exceptional service.

Posted Aug 20, 2016 on Expedia
This has been the best hotel experience we've ever had. Exceptional customer service, unbeatable hotel, and exquisite food!! My husband and I are absolutely coming back!!
5 out of 5
by A traveler

Nicest property on Cancun

Posted Aug 10, 2016 on Expedia
Great experience ritz Carlton at its best Pool service club grill and Fantino. Great meals
4 out of 5
by A traveler

Posted Aug 9, 2016 on Expedia
Absolutely amazing! I didn't give it a perfect score because it rained and the hotel could have organized more activities for teens and the beach could area could have been combed....other than that the staff did a great job- front desk was attentive, the food was incredible and the rooms/hotel grounds were clean/comfortable. I will be back!
5 out of 5
by A traveler from 日本

ビーチ、食事、お部屋など全てにおいて完璧なホテル

Posted Aug 9, 2016 on Expedia
Pros: ホテル内レストランのCasitasとFantinoがとてもすばらしかった。
Cons: とくにありません。
Location: ライスラショッピングビレッジやククルカンプラザにもタクシーで10分ほどで行きとてもアクセス良好なホテルだと思います。
この度初めてカンクンを訪れ、ザリッツカールトンカンクンに宿泊しました。空港からのアクセスも良く、ビーチやプールもとてもきれいでした。お部屋も広く清潔感もありアメニティもAspreyでした。ホテル内のレストランのCasitas、Fantinoはとても素敵でスタッフの対応もすばらしかったです。特にFantinoは料理だけでなくピアノの生演奏もあり妻もとても満足していました。ライスラショッピングビレッジやククルカンプラザにもタクシーで10分ほどで行くことができます。初めてのカンクンをとても楽しむことができました。ありがとうございました。
5 out of 5
by Maximiliano

This traveler left a rating score only Posted Aug 4, 2016 on Hotels