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Get an overview of this hotelElegant ambience under the Cancún sun
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With a stay at The Ritz-Carlton, Cancun in Avenida Kukulkan (Hotel Zone), you'll be convenient to Ballenas Beach and La Isla Shopping Mall.
This 5-star resort is within close proximity of Luxury Avenue Shopping Mall and Kukulcan Plaza Shopping Mall.
Make yourself at home in one of the 365 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private balconies or patios. 42-inch LCD televisions with pay movies provide entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a sauna. This resort also features wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).
Enjoy a meal at one of the resort's dining establishments, which include 8 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 2 bars/lounges.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Avenida Kukulkan? This resort has 290626 square feet (27000 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.Information missing or incorrect? Tell us! Opens in a new window.
The Ritz-Carlton, Cancun
Featuring private access to the sandy beach, the Five Diamond Awarded, Ritz-Carlton resort in Cancun, offers the perfect hideaway for a sumptuous Caribbean vacation. Cancun’s white sand beaches, charismatic Mexican hospitality and exquisite Cancun restaurants, perfectly combine to offer a luxurious escape for couples and families alike. Whether sampling two Five Diamond awarded restaurants, dining al fresco under the stars, or attending an interactive cooking session, the guests at the Ritz-Carlton, Cancun experience innovative cuisine blended with unparalleled service. The resort boasts a unique Culinary Center with interactive cooking experiences conducted in a residential-style kitchen overlooking the Caribbean Sea.
In addition to Cooking Lessons and Dine with the Chef experiences, nightly tequila tastings are available at the Lobby Lounge. Signature spa services include Lol-Ha, a traditional Mayan bridal bath which uses plant extracts, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and bath therapy with essential oils. Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.
A complimentary fitness center features strength-training machines, cardio equipment, and free weights. An exercise studio offers fitness classes such as Pilates, yoga, and kickboxing (surcharges). Three outdoor swimming pools with complimentary pool cabanas, sun patios and an oceanfront spa tub are available. Tennis and volleyball courts are also available on site.
A daily kids’ club for children ages 4-12 (surcharge) provides supervised half- and full-day activities in a clubhouse. A “Kids’ Night Out” program is also available for evening fun.
A business center rents equipped with private computer rooms and Internet access (surcharges). Wireless Internet access is available throughout the resort (surcharge). Facilities for meetings and special events are on site and include conference space, secretarial services, technology help-desk and technology support staff.
Further amenities at this smoke-free hotel include six restaurants and two lounges, and a full-service beauty salon. Shoppers can browse upscale boutiques, such as Escada and La Perla; and an art gallery.
- Number of outdoor pools - 3
- Babysitting or childcare
- Fitness facilities
- Children's club
- 24-hour front desk
- Poolside bar
- Business center
- Dry cleaning/laundry service
- Limo or Town Car service available
- Valet parking (surcharge)
- Computer station
- Conference space size (meters) - 27000
- Luggage storage
- Hair salon
- Concierge services
- Gift shops or newsstand
- Conference center
- Shopping on site
- Pool umbrellas
- Outdoor tennis courts - 3
- Parking (limited spaces)
- Total number of rooms - 365
- Number of floors - 9
- Number of buildings/towers - 1
- Airport transportation (surcharge)
- Tennis on site
- Beach bar
- Coffee/tea in common areas
- Number of bars/lounges - 2
- Full-service spa
- Beach umbrellas
- Conference space
- Spa treatment room(s)
- Beach cabanas (surcharge)
- Tours/ticket assistance
- Meeting rooms 8
- Year Built 1993
- Coffee shop or café
- Free pool cabanas
- Steam room
- Pool sun loungers
- WiFi (surcharge)
- Babysitting or childcare (surcharge)
- Smoke-free property
- Children's club (surcharge)
- Supervised childcare/activities (surcharge)
- Children's pool
- Safe-deposit box at front desk
- Spa services on site
- Number of restaurants - 8
- Breakfast available (surcharge)
- Conference space size (feet) - 290626
- Laundry facilities
- Spa tub
- Beach towels
- Wedding services
- Multilingual staff
- Free newspapers in lobby
Available in all rooms: Wireless internet access ( USD 18 per day ), Wireless internet access ( USD 18 per night )
Available in some public areas: Wireless internet access ( USD 18 per day )
Valet parking (surcharge), Parking (limited spaces)
- Pay movies
- Premium bedding
- Hypo-allergenic bedding available
- Room service (24 hours)
- Balcony or patio
- Air conditioning
- Free newspaper
- In-room climate control (air conditioning)
- Soundproofed rooms
- Blackout drapes/curtains
- Coffee/tea maker
- Turndown service
- Private bathroom
- Free toiletries
- Hair dryer
- Separate bathtub and shower
- In-room massage available
- Deep soaking bathtub
- Rainfall showerhead
- In-room childcare (surcharge)
- Iron/ironing board
- In-room safe
- Daily housekeeping
- Cable TV service
- Wired Internet access (surcharge)
- iPod docking station
- LCD TV
- Connecting/adjoining rooms available
- Rollaway/extra beds (surcharge)
- WiFi (surcharge)
Where to Eat
The Club Grill - Guests can taste a variety of gourmet dishes where traditional cooking methods are blended with modern techniques. The Martini Bar serves hand-made artisanal cocktails to complement the gourmet experience.
Fantino - Offers Mediterranean cuisine served in an elegant dining room featuring vibrant artwork, hand-painted ceiling frescos, views of the Caribbean, and live music. An extensive international wine list and live jazz music complement the gourmet experience.
El Café Mexicano - The café features inventive breakfasts and elaborate buffets. Guest can enjoy all-day dining, indoors and outdoors, in a casual atmosphere overlooking the Caribbean Sea, with an emphasis on Mexican and American favorites.
The Caribe Bar & Grill - Located poolside overlooking the beach, open 10 AM-dusk, it offers Caribbean specialties, tropical drinks and fresh coconuts by the pool and the beach.
Casitas - Enjoy the freshest cuts of meat and seafood, grilled to perfection. Boasting hand-made cabanas transformed into private dining rooms on the beach, Casitas invites guests to enjoy dinner under the stars in their own palapa with the sounds of the ocean as their live entertainment.
Lobby Lounge - The Sushi and Ceviche Bar serves a light selection of Japanese delicacies and Latin American ceviches. Guests can listen to live music nightly or relax on the Terrace, an ideal spot for tropical cocktails with mesmerizing views.
The Dance Floor - Live music every evening.
The Terrace - Serves tropical cocktails. Ocean view.
Clau - Fashionable lounge where guests unwind with a cool martini.
Start your morning with a buffet breakfast, available each day from 7 AM to 11:30 AM for a surcharge. Room service is available around the clock.
Nearby Things to Do
A spectacular powdery white sand beach, which measures 126,000 square feet (11,700 square meters), fronts the resort. Recreational options include three pools, an aerobics studio, a fitness center with the latest cardiovascular machines and strength-training equipment, and two outdoor courts lit for night play.
The recreational activities listed below are available either on site or near the resort; fees may apply.
- Water skiing nearby
- Golfing nearby
- Surfing/boogie boarding on site
- Snorkeling nearby
- Parasailing nearby
- Tennis lessons on site
- Volleyball on site
- Skydiving nearby
- Windsurfing nearby
- Yoga classes/instruction on site
- Pilates classes on site
- Ecotours nearby
- Fitness classes on site
- Golf lessons available nearby
- Kayaking nearby
- Sailing nearby
- Scuba diving nearby
Inspired by the Mayan phrase, ká a yaán tah, meaning “to be reborn,” Kayantá Spa at The Ritz-Carlton, Cancun is a lavish retreat offering total relaxation and renewal. Kayantá Spa boasts 8 treatment rooms, an ocean side palapa, herbal steam rooms, Swiss and open air showers, relaxation garden patios with whirlpools and cold plunge pools and Vichy showers. Water rituals, sea-side massage therapies, body treatments and facials influenced by the healing techniques of the local ancestors as well as ancient cultures from around the world, are delivered in a warm atmosphere enhanced by gracious personal attention.
Signature spa services include Lol-Ha, a traditional Mayan bridal bath uses plant extracts, crystals, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and a bath therapy with essential oils and plant extracts prepared as they were in ancient rituals for brave warriors; and the Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.
Guests under 16 are not allowed in the spa.
- Number of treatment rooms 8
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Spa tub in spa
- Minimum age to access spa is 16
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- In-room accessibility
Check-in time starts at 3 PM
Minimum check-in age is 18
Special check-in instructions:
Check-out time is noon
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are available for USD 60.0 per night.
- Cribs (infant beds) are not available.
- Pets not allowed
You need to know
Extra-person charges may apply and vary depending on property policy.
- Resort fee: USD 40.00 per accommodation, per night
- Children's club/arcade access
- Shuttle service
- Business center/computer access
- Internet access
- Phone calls
- In-room coffee
- Valet parking
- Additional inclusions
- Fee for buffet breakfast: USD 35.00 for adults and USD 17.50 for children (approximately)
- Fee for in-room wireless Internet: USD 18 per day (rates may vary)
- Fee for in-room wired Internet: USD 18 per night (rates may vary)
- Fee for wireless Internet in public areas: USD 18 per day (rates may vary)
- Airport shuttle fee: USD 150 per vehicle (roundtrip)
- Valet parking fee: USD 20 per night
- Rollaway bed fee: USD 60.0 per night
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We should mention
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Awards & Affiliations
- The Ritz-Carlton, Cancun is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2013 Travel + Leisure 500.
Kids Stay Free Promotion
Book a stay in any room and rate category except Club level guestrooms and receive the following:
- Complimentary lodging for up to 2 children ages 18 and younger when sharing a room with their parents and using existing bedding