Ratings based on 394 Guest Reviews

Hear it directly from our travelers
3.8 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler

Gem of a find for one night in Cancun!!!

Posted Jul 9, 2016
Pros: Great staff, clean rooms with great showers/beds. Great little pool and Jacuzzi (cold, but oddly refreshing). GREAT bargain in Cancun!
Location: Location not so interesting, but local rest just a quick taxi ride away. Good food or beach close by/taxi. For the price, it's a GREAT deal!
Just stopped in here on our way to Cuba (as Americans, need to get visas in MX). The hotel was SUCH a great value. We were amazed at this little gem on the corner with great beds, shower, and even a pool! After a long day of travel it was GREAT! Closer to the airport than most other hotels on the beach. The staff gave us a great rec for dinner, and hailed us a cheap(er) taxi. Breakfast was not gourmet, but a great start to another long day of travel, and suited our needs.
4 out of 5
by A traveler from Tekax, Yucatan

Hotel on corner of 2 main streets

Posted May 8, 2016
Cons: Water in hot tub & pool was dirty. Hot tub water was cold. People were smoking on balcony; not appreciated if its a Non-smoking hotel.
We stayed for a Thursday night. Stay was good. Breakfast was satisfying. It had 3 hot dishes, plus typical american breakfast. Was able to put a few important refrigerated items into their fridge for the night. Appreciated having main floor rooms. Paid great price for the quality of rooms, hotel and food. It was relaxing. We enjoyed eating supper around one of the tables on the main floor.
Comment from Hotel Management
Jun 25, 2016 by Genesis, Hotel Management
Thanks for your feedback. We appreciate it.
3 out of 5
by David

Bien pour une nuit

Posted Apr 27, 2016 on Hotels
Positifs : Hotel propre,chambre, sdb et piscine agréable. Très bien pour une nuit. Négatifs : on entend la route, pas de papiers wc dans notre chambre et la personne de l'accueil nous a réclamer de payer les petits déjeuner des enfants alors qu'il était bien noté parking, wifi et petits déjeuner gratuits sur notre réservation. J'ai donc refuser et je lui ai renvoyer le mail de confirmation pour preuve (bien faire attention).
Comment from Hotel Management
Jul 9, 2016 by Genesis, Hotel Management
Thank you for your feedback and we apologize for any inconvenience you had while staying with us.
3 out of 5
by Isabelle from Montréal

Propre et pas cher

Posted Apr 11, 2016 on Hotels
La pancarte extérieure de l'hôtel est en réparation, donc il est difficile à trouver. Situé dans un quartier ouvrier pas très joli, il ne faut pas se laisser influencer par les alentours! La propreté de cet hôtel es exemplaire, tout est passé par la désinfection, le nettoyage des chambres jusqu'au lavage des fenêtres, partout dans le petit (et charmant) hôtel c'est propre et ça sent bon. Mais ce qui fait la grande qualité de cet endroit est surtout la gentillesse et serviabilitee de son personnel, particulièrement Genesis, qui es une employée hors pair. Elle a été super gentille avec nous!!! Je recommande cet hôtel à tout ceux qui ne veulent pas être dans zone hôtelliere, qui veulent un petit hôtel tranquille pas cher et où les petits dej sont inclus et très bons.
Comment from Hotel Management
Jul 9, 2016 by Genesis, Hotel Management
Thank you so much for your feedback, we appreciate it.
4 out of 5
by Adriana from DF

Posted Apr 4, 2016 on Hotels
Las instalaciones en general del hotel son buenas, lo único que me parece que es un área de oportunidad es contar con un lugar para extender la ropa húmeda ya que al estar en playa la ropa permanece mojada y sin secado se apesta.
Comment from Hotel Management
Jul 9, 2016 by Genesis, Hotel Management
Gracias por su comentario, lo tomaremos en cuenta para mejorar. Excelente día!
3 out of 5
by Jodi from Littleton

Nosiy, but Nice rooms for the Price

Posted Mar 28, 2016 on Hotels
Nice room for the price. Location not ideal and road noise was loud, but pleasantly surprised by updated rooms.
Comment from Hotel Management
Jun 4, 2016 by Genesis, Hotel Management
We appreciate your feedback, have a great a day!
3 out of 5
by Roberto from Tabasco

Para pasar la noche

Posted Mar 28, 2016 on Hotels
Bien, buen hotel para pasar la noche
Comment from Hotel Management
Jul 9, 2016 by Genesis, Hotel Management
Gracias por su comentario.
5 out of 5
by Diego Ernesto from Merida

Comodidas

Posted Mar 26, 2016 on Hotels
Muy amable el personal,todo tranquilo y comodo
Comment from Hotel Management
Jun 4, 2016 by Genesis, Hotel Management
Muchas gracias por su comentario esperamos que regrese pronto!
2 out of 5
by arstein from Palms, MI

Reserved room occupied by other guests

Posted Mar 17, 2016 on Hotels
Arrived at hotel Saturday night. Nor room was available for us. Had to book room for 2 days at a different hotel. Never stayed in room so I do not know about room standard. Need to get refund for 2 days from hotels.com(prepaid) Poor customer service. Was left with a taxi bill to other
Comment from Hotel Management
Jul 9, 2016 by Genesis, Hotel Management
I sincerely apologize for this bad experience you had to go through. I hope you got your refund, my sincere apologies on behalf of the staff.
4 out of 5
by jose luis from Villahermosa

Bien

Posted Mar 16, 2016 on Hotels
Muy bien
Comment from Hotel Management
Jul 9, 2016 by Genesis, Hotel Management
Gracias por su comentario!