Ratings based on 1,302 Guest Reviews

Hear it directly from our travelers
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Hear it directly from our travelers
3 out of 5
by A traveler

Not as good as it used to be.

Posted Aug 3, 2016
Pros: The food is great, the beach is clean, chairs always available. Rest of staff was amazing- servers, bartenders. Upgrade to a ocean view-worth it.
Cons: The resort credit seems very bait and switch. The front desk/excursion staff needs retraining and processes improved.
Location: Tons of things to do nearby. Easy to get to downtown via bus or taxi.
We have stayed with Palace Resorts 7 times. This was our third stay at Sun Palace. It is certainly showing it's age, but they seemed to be working in various areas throughout our stay with projects and painting that did not interfere with our stay Cons: Resort credit is not what it seems. The Palace Resort App shows over a dozen excursions that you can take with your resort credit and the ones that are excluded from the resort credit are clearly marked. Upon arrival we were told that the app was wrong and there are really just 4 excursions you can take with the resort credit and the employee, Martin, who was helping us, didn't recommend 2 of them. This employee also was incredibly rude and actually stormed away from the desk when we pointed the app out to him. We also were told on numerous occasions that our room would be ready in 15 minutes, then another 15 minutes, then another 15 minutes. When we finally asked to be switched to a room that was ready, it was not clean when we entered the room. They were just getting started cleaning it from last guests. Also, you have to put a credit card on file for incidentals. They said ours declined, we called our card company and they said their charge went through with no issues. We only turned on one card for international travel, so we used my relatives card as the one on file, but upon check out, of course, they didn't have that card on file either.
5 out of 5
by Juan Carlos from Bogota

La mejor luna de miel

Posted Jul 23, 2016 on Hotels
Súper bien lo recomendaría con toda seguridad, atención insuperable, la comida muy buena las bebidas alcoholicas son de calidad de 1 a 10 es un 11 el servicio en él área de las playas es excelente
5 out of 5
by A traveler from newport beach


Posted Jul 22, 2016 on Expedia
最高なステイになりました。リゾートはきれいで落ち着いていて、静かで、過ごしやすかったです。 レストランもルームサービスも 料理は おいしかったです。 ジャクジー付きの部屋は とてもよかったでっす。シャワールームも広くて シンクも使いやすかったです。アメニティは少なかったです。 ダウンタウンから離れているので ビーチも 混んでなくて、ホテルの客しかいなかったので 贅沢に ビーチを ひとりじめできました。 静かにすごしたいカップルにおすすめです。
5 out of 5
by A traveler from Houston, Tx

Excellent Excellent Service!!!

Posted Jul 22, 2016 on Expedia
The hotel is clean and confortable. The Service was extraordinary good. The food and drinks were very good quality. It is not a massive hotel and we got to know people from different countries, specially from Europe and South America . We really recommend it. It is for adults only.
5 out of 5
by A traveler from brisbane

Nice, but noisy.

Posted Jul 19, 2016 on Expedia
Positives - The hotel itself is quite nice, the suites are spacious and the view is amazing. The Alamo restaurant has a great buffet lunch, and alacarte dinner. All inclusive is great, if you tip the staff they will serve you attentively. The cocktail list is extensive, there are massages beside the pool and lots of great activities to be involved in. Negatives - staff were not at all vigilant about pool lounges. Guests were reserving lounges at 8am, going to breakfast, coming back around 11, going for lunch and coming back at 2 then leaving altogether. In that time there were hours upon hours where other guests weren't able to use a lounge. Perhaps on check in, staff could remind guests that after an hour the lounge would be clear. Noisy hallways - it's all tiles so when people return to their room at midnight or order room service you can hear the trolley or every word people are saying. Buffet breakfast was pretty average Mattress is very soft and doesn't fit under the headboard so it's a little uncomfortable.
5 out of 5
by yongan from Nacka


Posted Jul 18, 2016 on Hotels
Fint hotell som ligger på stranden. Maten var den bästa vi upplevt för ett all inclusive ställe, bra variation och hög kvalitet på råvarorna. Servicen var utmärkt, blev tillfrågad om mat och dryck nästan konstant. Jätte fin strand som hölls ren från alger, mysiga pool områden. Hotellet är dock sliter, det flagnade färg lite överallt. Men är man ute efter en total avslappning så rekommenderar vi detta hotell, vi hade en fantastisk vistelse.
5 out of 5
by A traveler from Georgia

Great place to relax and live it up a little.

Posted Jul 17, 2016 on Expedia
Great place to stay! I'd recommend it to anyone. Only thing I'd say that could use work is the selection of tv channels.
Comment from Hotel Management
Jul 19, 2016 by Vladimir Ortiz / Palace Resorts, Hotel Management
Dear Guest, The staff at Sun Palace and myself we thank you for sharing your experience, there isn't better way to start the day that knowing that we are helping people like yourself to realize a dream / vacation, a special ocassion etc. Once again thank you and we look forward to seeing you soon.
5 out of 5
by A traveler

Posted Jul 11, 2016 on Hotels
Comment from Hotel Management
Jul 15, 2016 by Vladimir, Hotel Management
Dear Guest: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by R&Y from Texas

Honeymoon In paradise

Posted Jul 10, 2016 on Hotels
We already had a hotel booked and 2 weeks before our trip we switched to Sun Palace, we got the Jr suite ocean view (Amazing view) since we really liked the $1500 resort credit we would receive for staying 5 nights. It was a great decision. This resort its amazing we enjoyed every minute. I can see how some people say its old but really they keep it in good shape, the staff is amazing and the all inclusive really means everything. We stayed for 5 nights and we ate, drinked, even ordered room service a few times. Another benefit is that you can use other sister resorts as well, we spent a lot of time in Isla mujeres Palace & beach palace and at both we received the same service as our own hotel. We loved that. They did rose petals on the bed some nights, they would bring clean towels two times a day and fixed the bed, also we had an alcohol dispenser in our room. We have no complains whatsoever. People who don't read complain about the resort credit but its pretty clear. You book activities,use resort credit then pay 16% in cash or credit card at checkout. Example: Dolphin swim $300RC then 16% at checkout credit card so our amazing dolphin activity cost us $50 Same with romantic dinner and a 50 minute couples massage. We loved it and thought it was great. I hope this helps some people, we did so much research and finally decided and now we won't stay anywhere beside palace resorts when we go to Cancun or the other places where they have them. We enjoyed paradise so much!
5 out of 5
by Gabriel from Colombia

Muy buen hotel

Posted Jul 7, 2016 on Hotels
Buen dia, nos hospedamos en el hotel por las calificaciones y no nos equivocamos, la limpieza, el servicio, las zonas, la comida sobre todo, lo unico por mejorar seria la musica que ponen en el bar, muy aburrida y solo para americanos.
Comment from Hotel Management
Jul 15, 2016 by Vladimir, Hotel Management
Estimado Sr. Gabriel, Gracias por su retroalimentación, estamos muy felices que el servicio y las instalaciones han sido de su agradado, tomaremos nota de su sugerencia al respecto de la música. En Palace Resorts esperamos verle pronto por cualquiera de nuestras propiedes. Cordialmente