Ratings based on 1,284 Guest Reviews

Hear it directly from our travelers
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler

Not as good as it used to be.

Posted Aug 3, 2016
Pros: The food is great, the beach is clean, chairs always available. Rest of staff was amazing- servers, bartenders. Upgrade to a ocean view-worth it.
Cons: The resort credit seems very bait and switch. The front desk/excursion staff needs retraining and processes improved.
Location: Tons of things to do nearby. Easy to get to downtown via bus or taxi.
We have stayed with Palace Resorts 7 times. This was our third stay at Sun Palace. It is certainly showing it's age, but they seemed to be working in various areas throughout our stay with projects and painting that did not interfere with our stay Cons: Resort credit is not what it seems. The Palace Resort App shows over a dozen excursions that you can take with your resort credit and the ones that are excluded from the resort credit are clearly marked. Upon arrival we were told that the app was wrong and there are really just 4 excursions you can take with the resort credit and the employee, Martin, who was helping us, didn't recommend 2 of them. This employee also was incredibly rude and actually stormed away from the desk when we pointed the app out to him. We also were told on numerous occasions that our room would be ready in 15 minutes, then another 15 minutes, then another 15 minutes. When we finally asked to be switched to a room that was ready, it was not clean when we entered the room. They were just getting started cleaning it from last guests. Also, you have to put a credit card on file for incidentals. They said ours declined, we called our card company and they said their charge went through with no issues. We only turned on one card for international travel, so we used my relatives card as the one on file, but upon check out, of course, they didn't have that card on file either.
5 out of 5
by A traveler from Boston, MA

Amazing!!!!

Posted Jun 17, 2016
The food was amazing!!! The staff was very attentive and friendly. Very nice hotel. Clean. This was my second trip to Cancun and both times I stayed at Sun Palace. I wouldn't stay anywhere else. I'm a food lover and since I know the food is amazing at Sun Palace, I wouldn't take the chance of staying anywhere else and hoping for the best.
5 out of 5
by Carlos from Atlanta

AMAZING

Posted May 26, 2016 on Hotels
It was amazing.
4 out of 5
by dominique

Posted May 23, 2016 on Hotels
Super
5 out of 5
by A traveler from Brasil

Hotel excelente para casais!

Posted May 22, 2016 on Expedia
Tivemos uma agradável hospedagem de sete dias nesse excelente hotel. Equipe de funcionários muito atenciosa prestando um ótimo atendimento. Super indicado para casais.
5 out of 5
by Raphael from São Paulo

Muito bom!

Posted May 21, 2016 on Hotels
Hotel muito bom! Pacote de créditos! Restaurantes bons, serviço! Apenas o serviço de massagens não é tão bom! De resto excelente!
5 out of 5
by Adva from ישראל

רמה גבוהה, מלון מעולה מומלץ מאוד!

Posted May 19, 2016 on Hotels
מלון מדהים! מפנק, נקי, אוכל טעים ומגוון, פשוט הכל מהכל. מספר בריכות, שירות מעולה. שהינו הסוויטת ג׳וניור והיה מושלם! חוויה מוצלחת מאוד
5 out of 5
by A traveler from tennessee

Great hotel on the beach.

Posted May 17, 2016 on Expedia
Pros: The staff, and how clean place is. If you are looking for a place to relax and enjoy the beach then this is the place. The beach is the best.
Cons: The pool area is a little small, but the beach area is the best I have been to out of five previous trips to Cancun.
Location: The location is great short trip from the airport. There are a few other hotels but there are no shopping venues close by.
This hotel was very clean, the staff was fantastic, and the aroma was pleasing. If you're looking for a place that is not too loud and a great pale to relax than this is the place. I would definitely return.
4 out of 5
by dana

ירח דבש מושלם

Posted May 17, 2016 on Hotels
היינו בירח דבש והיה מדהים. השירות היה ממש טוב, אנשים נעימים מאוד , אוירה שקטה כי זה רק לזוגות. המלון רחוק מכל האטרקציות אבל אם רוצים קצת שקט זאת תהיה הבחירה המושלמת. האוכל מעולה (גם בשירות חדרים)
5 out of 5
by Philip from SYDNEY AUSTRALIA

THE PERFECT HOTEL PACKAGE!

Posted May 17, 2016 on Hotels
EXCELLENT ,VALUE FOR MONEY ,FOOD STAFF ROOM ENTERTAINMENT ALL FIRST CLASS.IDEAL LOCATION WOULD GO BACK AGAIN.