4.7 out of 5

"The accommodations were excellent (great design lines throughout), the personalities were fabulous and service was exceptional! Enjoyed the pools, th ... " More

By a verified traveler on Mon 17 Apr 2017

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Hotel Description

An all-inclusive stay in Cancun awaits you at Sun Palace Couples Only All Inclusive, a recipient of the prestigious Conde Nast Gold List award in 2012. You'll be 1.9 km (1.2 mi) from El Rey Ruins and 2 km (1.3 mi) from Delfines Beach. Highlights at this beachfront resort include 4 restaurants, 2 outdoor swimming pools, and a full-service spa.

Flat-screen TVs with satellite channels are featured in all 252 rooms, and you can enjoy free WiFi, balconies, and separate bathtubs and showers. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include jetted tubs, bathrobes, and slippers. Additionally, coffee/tea makers, free local calls, and free bottled water are available.

A day of pampering can include beachside massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, La Tratto, serves Italian cuisine and is open for dinner. With 2 poolside bars and 3 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the onsite indoor swimming pool, fitness center, and spa tub. Business travelers can take advantage of conference space and a business center. Additionally, you'll find free WiFi in public areas, a sauna, and a coffee shop/café. Hot/cold buffet breakfast is available for free. There's also the convenience of free self parking.

With a stay at this 4-star Avenida Kukulkan resort, you'll be 7.8 km (4.8 mi) from La Isla Shopping Mall.

Deluxe Room, 1 King Bed, Jetted Tub, Resort View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$450 per night

Deluxe Room, Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Concierge Service

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sun Palace Couples Only All Inclusive ratings based on 68 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Excellent accommodations, great personalities!

Pros: The accommodations, peaceful environments, great elevators/multiple lounging areas, Spa/massage, and endless attention to the impeccable details!
Cons: Can't think of anything that was not totally accommodating!
Location: Parasailing, jet skiing, nightly events on the beach/property.
The accommodations were excellent (great design lines throughout), the personalities were fabulous and service was exceptional! Enjoyed the pools, the variety of restaurants, and the atmospheres were fantastic! Will certainly return and will recommend highly!

Posted by , from Katy, Texas on Apr 17, 2017

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Comment from Hotel Management

Apr 19, 2017 by Sun Palace Cancun

Dear Neicie, We truly appreciate your comments, thank you so much for choosing us! It is always rewarding to read about our guests experience, especially when they had an incredible pleasant time with us. Please come back soon! All the best, Sun Palace Cancun

1 out of 5

very small pools, very limited sun exposure,

Pros: NOT MUCH
Cons: SEE ABOVE
Location: none, too far away from the town.
the food was very limited,bad. they lied about resorts credits, the buffet was extremely limited and small portions and old veggies, the very basics of a regular salad, was not there to be find!!,poor quality staff, seating around the pool was extremely limited. I think they should change the name to sun chasers, since we had to move to catch the sun, the restaurants or lack of, were poorly staffed and managed, the food was very bad, limited amount of top shelf liquor. very poor and old shows at night. they try to get you spend more money and they keep on pushing for you to visit moon palace. the spa was a joke. I was given a bill for $280.00 after a "deep tissue massage". (which should have been included in the resort credits, causing me more stress to dispute the amount with my CC) I have traveled all of the Caribbean resorts all over the Caribbean, and never saw anything like this. the sand on the beach is coarse and full of broken shelves, very limited snacks. basically, you are treated as a dollar sign and not a guest. the pools were a joke, and extremely small, i think this hotel has about 400 rooms or more, and the so called pools were just enough for 50 people at best. the activities around the pool was very primitive. I gave them 1 star. EXTREMELY DISAPPOINTED

Posted by , from New york on Feb 21, 2017

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Comment from Hotel Management

Feb 23, 2017 by Sun Palace Cancun

Dear Danny, Thank you for choosing Sun Palace. It is with great concern we read your review as this is not the perception our guests usually have about our incredible Sun Palace. We work under high quality standards and all of our staff is highly trained and devoted to their job. We are very sorry about your perception and of course, apologize for the inconveniences it may have caused during your stay. Kind regards, Sun Palace Team

5 out of 5

AMAZING VACATION!! CAN'T GO WRONG WITH SUN PALACE

Pros: EVERYTHING
Cons: ADD A DIET 7UP/DIET SPRITE OPTION AS MIXERS FOR COCKTAILS.
Location: WE NEVER LEFT THE RESORT.....THERE WAS NO REASON TO!
THIS IS THE FIRST ONLINE REVIEW I'VE EVER WRITTEN, BUT FELT COMPELLED TO DO SO BECAUSE THIS HOTEL IS AMAZING!!!! I LOOKED AT MANY HOTELS ONLINE AND READ THE REVIEWS, AND SETTLED ON SUN PALACE. OUR EXPERIENCE HERE FAR EXCEEDED OUR EXPECTATIONS. WE LOVE OUR KIDS, BUT WHEN THEY'RE NOT WITH US ON VACATION IT'S GREAT NOT TO HAVE TO SEE/LISTEN TO OTHER PEOPLE'S KIDS. FROM THE MOMENT WE WALKED IN, THE ENTIRE STAFF WENT OUT OF THEIR WAY TO MAKE US HAPPY. THE DRINKS WERE GREAT, SERVICE WAS QUICK, AND ALWAYS WITH A SMILE AND "IT'S MY PLEASURE". WE WERE CONCERNED ABOUT THE FOOD QUALITY, BUT IT TOTALLY BLEW US AWAY. EVERY MEAL WAS GREAT, AND THERE ARE NO UPCHARGES FOR FOOD. I HAD A GIANT RIBEYE THE FIRST NIGHT, COOKED A PERFECT MEDIUM RARE. OTHER NIGHTS I HAD LAMB CHOPS AND STEAK. THE PRESENTATION AND QUALITY OF THE FOOD WAS AMAZING. I HAVE A TERRIBLE ALLERGY TO FISH, AND THE STAFF WENT OUT OF THEIR WAY TO ENSURE THAT MY FOOD WAS SAFE, AND I FELT I REALLY DIDN'T HAVE TO WORRY ABOUT IT. THE BEACH IS CLEAN AND AWAY FROM HUSTLE AND BUSTLE OF THE REST OF THE BEACH STRIP. EVEN THE FOOD AT THE BUFFETT WAS EXCELLENT, NOT YOUR STANDARD DEEP FRIED GARBAGE. EGGS AND PANCAKES, ETC. COOKED TO ORDER. DON'T FORGET TO CHECK OUT THE VAPOR STEAM ROOM AND HOT TUB IN THE SPA AREA. IT'S INCLUDED IN THE RATES, BUT HARD TO FIND AS IT'S IN THE SPA AREA...JUST ASK AND THEY'LL FIT YOU IN AS AVAILABLE. WE FOUND THE RESORT CREDITS TO BE EASY TO USE, NO TRICKERY LIKE SOME OTHER PEOPLE NOTED.

Posted by , from MINNEAPOLIS, MN on Jan 3, 2017

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Comment from Hotel Management

Jan 12, 2017 by Sun Palace Cancun

Dear Rob, Thank you so much for your review. We're delighted by your words and will definitely keep working hard to make sure your next stay is even better as providing you an exceptional vacation time is our main goal. Thank you so much for the confidence, please be sure we will be honored to host you again at Sun Palace. Kind regards, Sun Palace Team

3 out of 5

Not as good as it used to be.

Pros: The food is great, the beach is clean, chairs always available. Rest of staff was amazing- servers, bartenders. Upgrade to a ocean view-worth it.
Cons: The resort credit seems very bait and switch. The front desk/excursion staff needs retraining and processes improved.
Location: Tons of things to do nearby. Easy to get to downtown via bus or taxi.
We have stayed with Palace Resorts 7 times. This was our third stay at Sun Palace. It is certainly showing it's age, but they seemed to be working in various areas throughout our stay with projects and painting that did not interfere with our stay Cons: Resort credit is not what it seems. The Palace Resort App shows over a dozen excursions that you can take with your resort credit and the ones that are excluded from the resort credit are clearly marked. Upon arrival we were told that the app was wrong and there are really just 4 excursions you can take with the resort credit and the employee, Martin, who was helping us, didn't recommend 2 of them. This employee also was incredibly rude and actually stormed away from the desk when we pointed the app out to him. We also were told on numerous occasions that our room would be ready in 15 minutes, then another 15 minutes, then another 15 minutes. When we finally asked to be switched to a room that was ready, it was not clean when we entered the room. They were just getting started cleaning it from last guests. Also, you have to put a credit card on file for incidentals. They said ours declined, we called our card company and they said their charge went through with no issues. We only turned on one card for international travel, so we used my relatives card as the one on file, but upon check out, of course, they didn't have that card on file either.

Posted by on Aug 3, 2016

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5 out of 5

Amazing!!!!

The food was amazing!!! The staff was very attentive and friendly. Very nice hotel. Clean. This was my second trip to Cancun and both times I stayed at Sun Palace. I wouldn't stay anywhere else. I'm a food lover and since I know the food is amazing at Sun Palace, I wouldn't take the chance of staying anywhere else and hoping for the best.

Posted by on Jun 17, 2016

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5 out of 5

Best Honeymoon Ever!

Pros: It was so clean, the staff was top notch.
Cons: I was annoyed that everything was a sit down meal. Not everyone wants to spend an hour eating, for each meal.
Location: A lot to do but very expensive!!
A friend told us to visit Sun Palace in Cancun for our honeymoon. With this being our first all inclusive resort, we took the advice and booked a Junior Deluxe Suite with an Ocean View for our honeymoon. This was the best decision we made! The room and view was absolutely gorgeous, and was incredibly clean. Our room had a bottle of chilled champagne, a cake and rose petals scattered upon our arrival. Make sure to tell the resort if you are honeymooning! There are a lot of great perks included. The staff was professional and took their jobs very seriously. It was evident that each worker really valued the guests' satisfaction. Anything we asked, they took care of in a timely manner. Certain staff members knew our names, and started recognizing us fairly quickly. We loved how intimate the setting was for everything. The crowd that Sun Palace attracts are people from 25-65. The night life was sub par, but we weren't looking to party every night. There were scheduled activities and events for each day/evening. One night we watched a fire show on the beach, with served drinks. The next we watch a professional dance show. We met a lot of married couples from all over the world!! If you are wondering whether to go to Sun Palace or Moon Palace, consider this: Sun Palace is smaller,quieter,more luxurious setting that promotes relaxation. Moon Palace allows children, is more chaotic and is HUGE. You have to take shuttles EVERYWHERE. It's annoying.

Posted by , from Cincinnati, Ohio on Dec 8, 2015

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5 out of 5

Exceeded my expectations!!

Everything about this resort was amazing. The service, accommodations and food were excellent. The staff made you feel welcome from the moment you walked in the door. I highly recommend this resort. We will definitely return.

Posted by , from phoenix on Oct 10, 2015

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5 out of 5

Amazing property, beach and service

Pros: Beautiful beach and great service
Location: There were people doing parasailing and jetskiing near the beach. Shopping at the mall or flea market was not very far; short bus ride.
This was an amazing all inclusive resort. We only ate at three of the four restaurants on the property and they all had wonderful food. We only went to the mexican, steak and oriental restaurant. The italian restuaruant is the only one we did not go to. No reservations needed for any of the restaurants. The only restaurant with an official dress code was the italian with long trousers and a collared shirt. However, all the other dinner restaurants have an un-official dress code of requiring sleeves. No one told me this and I found out the hard way.. Service was excellent. The staff was extremely friendly and no one ever stood around waiting for a tip when they did something for you. We received resorts credits that we were able to use for things like the onsite spa/massage, swimming with dolphins and tours. The room has a fridge stocked with sodas and juices as well as 4 full bottles of alcohol that was included in the room for no extra cost. Room service was 24 hours and they would even pack you a box lunch for excursions, if you asked. You could even go visit and use the other properties owned by Palace.

Posted by , from Bluffton, IN on Jul 30, 2014

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5 out of 5

Excellent service, fabulous food and beautiful vie

I booked our tripat the beginning of the year for our 5 year anniversary. Little did I know that this was going to be one of the best experiences that me and my wife could have imagined. We renewed our vows on the beach and the attention to details were phenomenal. We had a blast and will definitely be going back soon!

Posted by , from Albuquerque, NM on Oct 18, 2013

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5 out of 5

Sun Palace was great!!

Great location...perfect beach...attentive wait staff..frendly...ocean view from our 2nd floor room was outstanding..watching the sunrise from our balcony was very nice...jacuzzi in our room also very nice...food quality and selection was very good! We also visited two of the sister hotels, the Beach Palace and the Moon Palace, all of which are very high quality resorts... Only negative part of our trip was the dredded 'Timeshare' presentation. First two salesmen were very polite, friendly guys. The 3rd guy was a real 'jerk'. We told all three guys we weren't interested in purchasing a timeshare plan, the first two were very understanding. The last guy was not so willing to listen to what I was trying to tell him. That part of the trip was sooo frustrating for us, and at that point I was telling myself we would NEVER visit any of the Palace Resorts again. After I cooled down a bit, I realized I would not let that episode ruin what turned out to be an awesome vacation!!! My wife and I were celabrating our 40th wedding anniversary and the Sun Palace was the perfect place for us...

Posted by , from Livingston, CA on May 25, 2013

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About the Sun Palace Couples Only All Inclusive

Location Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service

Not included

  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Sun Palace Couples Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sun Palace Couples Only All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a spa tub. There are 4 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Free breakfast is served. Public spaces have free WiFi and wired Internet. There's an onsite business center. A fitness center, a sauna, and a terrace are also featured at the eco-friendly Sun Palace Couples Only All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 4-star Cancun resort.

  • 252 guestrooms or units
  • 8 levels
  • 9 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Breakfast available (free)
  • Swim-up bar
  • Coffee shop
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Indoor pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (13.1 km / 8.2 mi)
  • Parking: Free self parking

Room Amenities

Sun Palace Couples Only All Inclusive offers 252 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast.

La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.

El Alamo - This buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

The Steak - This poolside seafood restaurant specializes in regional cuisine and serves dinner only.

Onsite venue #4 - This poolside bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).

Onsite venue #5 - This lobby lounge serves breakfast and light fare.

24-hour room service is available.

Entertainment



Nightly entertainment
Daily activities
•3 Infinity pools
Indoor pool with 2 Jacuzzis
Non-motorized water sports at the Wet 'n Wild marina
•Spa facilities
Table games
Fitness center
Swim-up bar

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club, a sauna, and a steam room. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the discounted rate and benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Hotel Names

  • All Inclusive Sun
  • Sun Couples
  • Sun Palace Couples
  • Sun Palace Couples Only
  • Sun Palace Couples Only All Inclusive
  • Sun Palace Couples Only All Inclusive Cancun
  • Sun Palace Couples Only Cancun
  • Sun Palace Couples All Inclusive Cancun
  • Sun Palace Couples All Inclusive
  • Sun Palace Couples Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Sun Palace Couples Only All Inclusive is listed in the 2012 Condé Nast Traveler Gold List of the world's best places to stay.

Promotions

Complimentary Honeymoon Offer

Book a 3-night minimum stay in any room and rate category and contact the property after booking using the information on the reservation confirmation received after booking to receive the following benefits: Mini honeymoon cake; bottle of sparkling wine; complimentary honeymoon dinner at select restaurants; 2 honeymoon t-shirts; breakfast in bed (upon request); guaranteed turndown service; and late check-out until 6 PM (subject to request and availability).


Proof of marriage required at check-in; marriage date must be less than 1 year prior to arrival. Upon arrival, guests will be directed to the Honeymoon Desk to make arrangements. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Resort Credit Offer


Book a minimum 3-night stay in any room or rate category now - December 23, 2018, for travel during the same period, and receive a resort credit valid for select resort services and amenities including spa treatments, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay: USD 500 resort credit for 3-night stay; USD 750 resort credit for 4-night stay; USD 1,500 resort credit for 5-8 night stay; USD 2,000 resort credit for 9-11 night stay; or USD 2,500 resort credit for minimum 12-night stay.


Must book minimum 3-night stay to receive benefits. Credit applied to guest's final bill at check-out. 1 credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services and products are subject to availability. Unused credit valid for up to 1 year from the check-out date and transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2018. When using resort credit for My Palace Memories, resort credit shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Resort credit cannot be redeemed for cash. No refunds for any unused portion of credit. Offer is subject to change. Other restrictions may apply.