Ratings based on 57 Guest Reviews

Hear it directly from our travelers
4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Couples
by A traveler

Excellent!

Posted Feb 15, 2017
Pros: Everything
Cons: More wait staff.
Location: Location is great. Things to do will cost you to take a bus or taxi. Not a lot within walking distance except to visit other hotels.
Staff always went above & beyond. Hotel kept very clean. Beach was always clean.
Comment from Hotel Management
Feb 17, 2017 by Web Relations, Hotel Management
Dear guest, We sincerely appreciate the time you've invested on sharing with us your feedback, we are glad to know your stay was amazing and we were able to exceed your high expectations. We look forward to welcome you back soon. Best Regards!
2 out of 5
by A traveler

Hotel gets worse every year

Posted Dec 1, 2015
This hotel used to be amazing. Food quality is horrible, cold, no variety. Service is bad. Employees can't speak a word of English.
Comment from Hotel Management
Apr 25, 2016 by Web Relations, Hotel Management
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Your comments are very valuable for us as they help us to improve and grow. We look forward to welcome you back in the near future. Kind Regards, Sandos Cancun Luxury.
4 out of 5
Recommended
for Everyone
by A traveler from new yorker

Very nice staff

Posted Nov 1, 2015
Pros: Accessibility to public transportation which is ver safe, staff very courteous willing to do anything to please you.
Cons: Variety on shows can be improved
Location: Location is great and accessible to many attractions
Tuesday is Mexican night dinner we made a few comments about the food that night that on Thursday the staff prepared us a banquet of authentic Mexican food. It was very nice from the staff and very unexpected they really appreciate and make sure guest are satisfied
Comment from Hotel Management
Apr 26, 2016 by Web Relations, Hotel Management
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
5 out of 5
Recommended
for Couples
by A traveler from Boston, MA, USA

Excellent service

Posted Aug 28, 2015
Pros: Service, beach, pools, entertaining program
Cons: Room, bathroom
Location: Visiting Chichen Itza
I am impressed and I enjoyed vacation in Cancun. The hotel was nice, beach and pools great, and the view from the pools looked like infinite, perfect.
Comment from Hotel Management
Apr 21, 2016 by Web Relations, Hotel Management
Dear Suzana, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. It's gratifying for us to know you had a marvelous stay in our resort and you were able to enjoy most of our facilities. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
5 out of 5
Recommended
for Everyone
by A traveler from Los Angeles, Ca

Beautiful hotel & great service

Posted Aug 9, 2015
Pros: The hotel was clean, the staff was very helpful & polite and the bus stop to go to downtown Cancun was a plus.
Cons: The reception desk needs to speed up when help is needed.
Location: We went to Tulum and Chichen Itza then utilized the local bus to calle 28.
I enjoyed the hotel extremely and we will be back. Our rooms were beautiful clean, quite, and very comfortable. The staff from Zango restaurant was amazing. We enjoyed the waiters Luis and Julio. Juan, Zango's Capitan was extremely helpful, caring, and knowledgeable. Christian the chef cooked delicious meat dishes and also the pool service was outstanding, they all wok so hard! We also enjoyed Alejandra & Miguel from Bar One, they both gave excellent service.
Comment from Hotel Management
Apr 27, 2016 by Web Relations, Hotel Management
Dear Antonia, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
5 out of 5
Recommended
for Everyone
by A traveler from Atlanta, GA

Best experience in Cancun ever!

Posted Aug 6, 2015
Pros: Everything
Cons: n/a
Excellent hotel, staff very helpful and friendly, good food and drinks, and awesome swimming pools. Very pleased with the hotel and the staff... Highly recomended
Comment from Hotel Management
Apr 25, 2016 by Web Relations, Hotel Management
Dear Norah, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
5 out of 5
Recommended
for Everyone
by A traveler from Colorado Springs, CO

Nice hotel that's close to the beach.

Posted Jul 28, 2015
Pros: Food and drinks, quiet and low key, relaxing, very friendly staff
Cons: Nothing major to mention
Location: Great location to the beach. Close to shopping and other dinning options. And for $1, you can take the bus pretty much anywhere along hotel zone
The hotel as a whole is a little out dated and could use some updating and repairs. Our room wasn't ready for us at the time of check in, which was around 7pm. Found it strange and was told by front desk that it was still being "cleaned", but we could see on the computer screen that it said "Maintenance". The next morning we woke up to a water leak in our room. We notified the front desk and they had someone come fix it pretty quickly and the problem didn't return during the rest of our stay. Another complaint we had was the persistent personnel asking us to listen to a 90 minute pitch on joining their vacation club/time share. They were offering 2 free massages for our time, but we said no the first time and would of liked to have not been bothered everyday. And lastly, This is was a resort that we were led to believe was an "Adult Only Resort", but it clearly was not, as there were a number of children here. It didn't really bother us, but it would have been nice to know. Everything else was great. The food was great everyday with quite a few options to choose from at each meal. The staff was very friendly including the wait staff around the pool. They work so hard all day, make sure to tip them a few extra $'s! The pool is close to the beach. The views are amazing. It is close to shopping and other dinning options. The resort is small and pretty quiet, an ideal place to go and relax, not party. Overall we had a great time and would recommend this place to anyone.
Comment from Hotel Management
Apr 26, 2016 by Web Relations, Hotel Management
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Best Regards, Sandos Cancun Luxury.
5 out of 5
Recommended
for Everyone
by A traveler

Posted Jul 8, 2015
Sandos is a great location, friendly staff and good food/drinks
Comment from Hotel Management
Apr 25, 2016 by Web Relations, Hotel Management
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
5 out of 5
Recommended
for Everyone
by A traveler from Texas

Nice Hotel on the beach. Great staff 6/24-7/1/2015

Posted Jul 2, 2015
Pros: The staff,pool area with cabanas,the beach and the location. The service is outstanding.
Cons: A/C in the lobby and also in the rooms. More shows and activities at night. More upbeat music in the bar instead of 80's videos of the Lion King.
Location: you are very central so its close to a lot of activities.
We just returned from Sandos Cancun. When we arrived I asked to be upgraded.They showed us to the 2 rooms we booked that were not a good view facing tennis courts and AC units. Then he offered us a suite and said they could bring in two beds for my two teenage daughter in the living room with a separate master for me and my wife. The balconies over looked the Lagoon and the main road thru Cancun. Great sunsets and glad we did the swap. We would have rather faced the ocean/pool which we will do next time. We were celebrating my wife's 51st Bday and they made it very special. From a message in the sand that said Happy Bday to a dessert on the beach at noon and a perfect setting for dinner as well. The table was covered with roses and two waiters.As far as the beach and pool staff they were amazing.Jorge,Carlos,Esteban,Michael and Esteban the supervisor at the pool bar took very good care of us. The crew that provides pool,activities,yoga,volleyball they were awesome. Adan we had met at another resort 2 years ago and my wife and daughters were excited to see him at Sandos. He is hilarious and does a great job.Also the rest of his team especially Veronica. She is very talented and personable. The other girl I forgot her name she was great too.(Lea?) As far as the concierges Armando Perez and Javier were great. very professional.Only negatives were 2 of 3 restaurants you had to wear pants and a/c first night did not work they did fix it next AM.We will return to Sandos.
Comment from Hotel Management
Apr 25, 2016 by Web Relations, Hotel Management
Dear Herb, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
2 out of 5
by A traveler from TEXAS

Not worth your money!

Posted Jul 1, 2015
Pros: NOTHING
Cons: EVERYTHING.
We were extremely disappointed with our experience at Sandos. Let me first start with the conceirge staff.. believe me when I say that all they care about is selling you a time share. They are absolutely no help at all.. not interested in helping you with your questions. I do not want to go on vacation and be stressed about being pushed to BUY A FREAKING TIME SHARE!!!!!! I am on vacation to relax.. already paid enough money to stay at your resort.. what more do you want? STUPID! Food was terrible. The presentation of the food at Zangos was absolutely beautiful but nothing ever tasted like it looked. Especially the dessert. Hibachi restaurant was OKAY. The chefs are really nice and fun. Seasons restaurant was probably the worst food I've ever tasted. It took us an hour and a half to get our food. You need LONG pants to dine, which is stupid when they let people in with jeans, tennis shoes and a baseball cap. Don't even waste your time.. the food is terrible. WILL NEVER COME BACK. DO NOT STAY HERE!
Comment from Hotel Management
Apr 27, 2016 by Web Relations, Hotel Management
Dear JC, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Your comments are very valuable and important for us as they help us to improve, grow and look at where our guests are affected. We look forward to welcome you back in the near future. Kind Regards, Sandos Cancun Luxury.