Nice hotel that's close to the beach.
Posted Jul 28, 2015
The hotel as a whole is a little out dated and could use some updating and repairs. Our room wasn't ready for us at the time of check in, which was around 7pm. Found it strange and was told by front desk that it was still being "cleaned", but we could see on the computer screen that it said "Maintenance". The next morning we woke up to a water leak in our room. We notified the front desk and they had someone come fix it pretty quickly and the problem didn't return during the rest of our stay. Another complaint we had was the persistent personnel asking us to listen to a 90 minute pitch on joining their vacation club/time share. They were offering 2 free massages for our time, but we said no the first time and would of liked to have not been bothered everyday. And lastly, This is was a resort that we were led to believe was an "Adult Only Resort", but it clearly was not, as there were a number of children here. It didn't really bother us, but it would have been nice to know. Everything else was great. The food was great everyday with quite a few options to choose from at each meal. The staff was very friendly including the wait staff around the pool. They work so hard all day, make sure to tip them a few extra $'s! The pool is close to the beach. The views are amazing. It is close to shopping and other dinning options. The resort is small and pretty quiet, an ideal place to go and relax, not party. Overall we had a great time and would recommend this place to anyone.
Comment from Hotel Management
Apr 26, 2016 by Web Relations, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.
We look forward to welcome you back in the near future.
Best Regards, Sandos Cancun Luxury.