Ratings based on 59 Guest Reviews

Hear it directly from our travelers
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Houston . TX.

Hotel is nice , and close to the beach.

Posted May 18, 2017
We took a quick ( 3 days ) vacation and stayed at Sandos . The hotel was nice, clean and close to the beach . 3 swimming pools were nice . Front desk staff was professional, restaurants and foods were wonderful. Waitstaff was cool . Fernando ( day shift ) and Surgio (evening shift ) were friendly and did a fantastic job for their customers. Everything was good and we will definitely come back . Good luck to SANDOS HOTEL & RESORT. See you again.
Comment from Hotel Management
May 22, 2017 by Web Relations, Hotel Management
Dear Vincent Ng, Honestly, we can't thank you enough for your kind feedback and recommendations as well. We have shared your review with the staff as a motivation for them to keep up the effort and hard work they provide to each guest. See you again soon! Best Regards.
3 out of 5
Recommended
for Everyone
by A traveler from m

Posted May 9, 2017
The food wasn't the greatest steakhouse steak was tough chicken wings at the restaurant down by the beach were not cooked all the way
Comment from Hotel Management
May 11, 2017 by Web Relations, Hotel Management
Dear val, Thank you very much for letting us know about your experience; definitely we'll take your comments into consideration for a must-improvement as soon as possible and change your perspective for the best. Best Regards.
5 out of 5
Recommended
for Couples
by A traveler

Excellent!

Posted Feb 15, 2017
Pros: Everything
Cons: More wait staff.
Location: Location is great. Things to do will cost you to take a bus or taxi. Not a lot within walking distance except to visit other hotels.
Staff always went above & beyond. Hotel kept very clean. Beach was always clean.
Comment from Hotel Management
Feb 17, 2017 by Web Relations, Hotel Management
Dear guest, We sincerely appreciate the time you've invested on sharing with us your feedback, we are glad to know your stay was amazing and we were able to exceed your high expectations. We look forward to welcome you back soon. Best Regards!
2 out of 5
by A traveler

Hotel gets worse every year

Posted Dec 1, 2015
This hotel used to be amazing. Food quality is horrible, cold, no variety. Service is bad. Employees can't speak a word of English.
Comment from Hotel Management
Apr 25, 2016 by Web Relations, Hotel Management
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Your comments are very valuable for us as they help us to improve and grow. We look forward to welcome you back in the near future. Kind Regards, Sandos Cancun Luxury.
4 out of 5
Recommended
for Everyone
by A traveler from new yorker

Very nice staff

Posted Nov 1, 2015
Pros: Accessibility to public transportation which is ver safe, staff very courteous willing to do anything to please you.
Cons: Variety on shows can be improved
Location: Location is great and accessible to many attractions
Tuesday is Mexican night dinner we made a few comments about the food that night that on Thursday the staff prepared us a banquet of authentic Mexican food. It was very nice from the staff and very unexpected they really appreciate and make sure guest are satisfied
Comment from Hotel Management
Apr 26, 2016 by Web Relations, Hotel Management
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
5 out of 5
Recommended
for Couples
by A traveler from Boston, MA, USA

Excellent service

Posted Aug 28, 2015
Pros: Service, beach, pools, entertaining program
Cons: Room, bathroom
Location: Visiting Chichen Itza
I am impressed and I enjoyed vacation in Cancun. The hotel was nice, beach and pools great, and the view from the pools looked like infinite, perfect.
Comment from Hotel Management
Apr 21, 2016 by Web Relations, Hotel Management
Dear Suzana, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. It's gratifying for us to know you had a marvelous stay in our resort and you were able to enjoy most of our facilities. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
5 out of 5
Recommended
for Everyone
by A traveler from Los Angeles, Ca

Beautiful hotel & great service

Posted Aug 9, 2015
Pros: The hotel was clean, the staff was very helpful & polite and the bus stop to go to downtown Cancun was a plus.
Cons: The reception desk needs to speed up when help is needed.
Location: We went to Tulum and Chichen Itza then utilized the local bus to calle 28.
I enjoyed the hotel extremely and we will be back. Our rooms were beautiful clean, quite, and very comfortable. The staff from Zango restaurant was amazing. We enjoyed the waiters Luis and Julio. Juan, Zango's Capitan was extremely helpful, caring, and knowledgeable. Christian the chef cooked delicious meat dishes and also the pool service was outstanding, they all wok so hard! We also enjoyed Alejandra & Miguel from Bar One, they both gave excellent service.
Comment from Hotel Management
Apr 27, 2016 by Web Relations, Hotel Management
Dear Antonia, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
5 out of 5
Recommended
for Everyone
by A traveler from Atlanta, GA

Best experience in Cancun ever!

Posted Aug 6, 2015
Pros: Everything
Cons: n/a
Excellent hotel, staff very helpful and friendly, good food and drinks, and awesome swimming pools. Very pleased with the hotel and the staff... Highly recomended
Comment from Hotel Management
Apr 25, 2016 by Web Relations, Hotel Management
Dear Norah, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
5 out of 5
Recommended
for Everyone
by A traveler from Colorado Springs, CO

Nice hotel that's close to the beach.

Posted Jul 28, 2015
Pros: Food and drinks, quiet and low key, relaxing, very friendly staff
Cons: Nothing major to mention
Location: Great location to the beach. Close to shopping and other dinning options. And for $1, you can take the bus pretty much anywhere along hotel zone
The hotel as a whole is a little out dated and could use some updating and repairs. Our room wasn't ready for us at the time of check in, which was around 7pm. Found it strange and was told by front desk that it was still being "cleaned", but we could see on the computer screen that it said "Maintenance". The next morning we woke up to a water leak in our room. We notified the front desk and they had someone come fix it pretty quickly and the problem didn't return during the rest of our stay. Another complaint we had was the persistent personnel asking us to listen to a 90 minute pitch on joining their vacation club/time share. They were offering 2 free massages for our time, but we said no the first time and would of liked to have not been bothered everyday. And lastly, This is was a resort that we were led to believe was an "Adult Only Resort", but it clearly was not, as there were a number of children here. It didn't really bother us, but it would have been nice to know. Everything else was great. The food was great everyday with quite a few options to choose from at each meal. The staff was very friendly including the wait staff around the pool. They work so hard all day, make sure to tip them a few extra $'s! The pool is close to the beach. The views are amazing. It is close to shopping and other dinning options. The resort is small and pretty quiet, an ideal place to go and relax, not party. Overall we had a great time and would recommend this place to anyone.
Comment from Hotel Management
Apr 26, 2016 by Web Relations, Hotel Management
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Best Regards, Sandos Cancun Luxury.
5 out of 5
Recommended
for Everyone
by A traveler

Posted Jul 8, 2015
Sandos is a great location, friendly staff and good food/drinks
Comment from Hotel Management
Apr 25, 2016 by Web Relations, Hotel Management
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.