Ratings based on 4,223 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler from Kansas City

Mother & Daughter get away

Posted Jul 7, 2016
Pros: The service and personnel were excellent.
Cons: The elevators weren't airconditioned and it was hot every time we got on one, they need to have that changed
Location: Location was great ane the things to do around the hotel were conveniently located.
This was a get a way for my daughter and I. We loved every minute of our stay. Everything was just fantastic. The meals were excellent and the service was also excellent.
Comment from Hotel Management
Jul 13, 2016 by Hoteles Solaris de México, Hotel Management
Hi Mrs. Debbie! We are so happy to know you and your daughter had a great time and enjoyed all the facilities and services. Thanks for taking the time of sharing your recent experience with us! Hope to have you back soon! Warm Regards,
4 out of 5
by A traveler

like it

Posted Apr 26, 2016 on Expedia
Pros: staff
Cons: bathroom
Location: na
like it overall only one thing no fan in bathroom
Comment from Hotel Management
Apr 27, 2016 by Hoteles Solaris de México, Hotel Management
We appreciate you taking the time to give us your review. Its great to know you had a good and enjoyable stay and we look forward on welcoming you again. Warm regards,
4 out of 5
by Babak from Sugar Land

Royal Solaris 15 years later!

Posted Apr 26, 2016 on Hotels
Great Hotel, I rate it a strong 3.5 Stars closing in on 4 star rating if they improve the quality of the foods served in their restaurants throughout the Resort. Plenty of food and great service but the meats were almost always too tough and too cold to be served. A big waste since the portions were there but just not good to eat !
Comment from Hotel Management
Apr 30, 2016 by SolarisHotels, Hotel Management
Thanks for taking the time to give us your review. All your comments are fully considered in order to improve our services. We have sent your feedback to our Executive Cheff so action can be taken in this matter. We hope to have you back so you can see our improvements. Warm Regards, Hoteles Solaris de México, ^R
4 out of 5
by A traveler

Birthday

Posted Apr 26, 2016 on Expedia
Lots of kids. Good entertainment in the evening. Good restaurants too
Comment from Hotel Management
Apr 30, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your review. We are glad to know your overall experience was good and you enjoyed the entertainment and the variety and service of our restaurants. We look forward to your next trip. Warm Regards,
4 out of 5
by A traveler

Beautiful Beach! Great facilities...

Posted Apr 24, 2016 on Expedia
Pros: Close to that wonderful Beach!
Cons: It far away from main malls... public transport is not cheap
Location: It was ok
It was a wonderful time! Weather was excellent! Good at the hotel delicious!
Comment from Hotel Management
May 8, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your review. Its great to know you had a good time and enjoyed the beach and the facilities. Warm Regards,
3 out of 5
by A traveler from houston tx

Hotel was ok, food was horrible!

Posted Apr 24, 2016 on Expedia
Nice pools, nice staff, nice beach the hotel seemed a lil dated could use some renovations
Comment from Hotel Management
Apr 25, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your review. Its great to know your overall experience was good and you enjoyed the pools, staff and beach. We take very seriously the feedback of our guests therefore to increase the quality of our services. At the moment we are improving our menus, introducing new dishes and making innovations to satisfy our guest's needs. Warm Regards,
4 out of 5
by A traveler

Very Warm Hearted Locals

Posted Apr 23, 2016 on Expedia
The best asset this place has, in my opinion are all the servers. They were always eager to help and to make us feel great. Big thanks to Ubaldo for his great service during our breakfast.
Comment from Hotel Management
Apr 27, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your review. We will make sure to give your comments to Ubaldo regarding his service, We look forward to your next trip! Warm regards,
5 out of 5
by A traveler from T

Nice hotel close to attractions

Posted Apr 23, 2016 on Expedia
Great experience from top to bottom. Great staff, always wanting the best for us. Great service
Comment from Hotel Management
Apr 25, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your review. Its great to know you had a very nice time and enjoyed the service we provided. We look forward to your next trip. Warm Regards,
1 out of 5
by A traveler from Salt Lake City, UT

Don't know how it has any positive reviews

Posted Apr 20, 2016 on Expedia
Cons: Rooms need to be updated, food needs to be improved, more options of where to eat.
This hotel is beyond unimpressive. The rooms have not been touched or updated since the hotel first opened 25 years ago, that includes the towels I'm pretty sure. The bathrooms are old, outdated and dirty. Sinks do not drain, shower sprays water all over the entire bathroom etc. We had two rooms and a group of 7 people... 4 of the 7 people ended up with food poisoning, as the food is very poor quality, and poor selection as well. We were so disappointed with our stay that we checked out early and changed to a different resort entirely. The only thing I could say positive about this hotel... the beach is beautiful.
Comment from Hotel Management
Apr 25, 2016 by Hoteles Solaris de México, Hotel Management
We regret not having met your expectations, but all your comments are fully considered in order to improve our range of services and facilities. We can assure you the process of preparation of our food is certified under the standards of hygiene required. Warm regards,
4 out of 5
by A traveler from nj

Lovely staff but the hotel is a little older

Posted Apr 20, 2016 on Expedia
Lovely staff but the hotel is older and food selection can be better!!!
Comment from Hotel Management
Apr 21, 2016 by Hoteles Solaris de México, Hotel Management
We appreciate you taking the time to give us your review. Thanks for your comments regarding the staff, we will give your comments to our wonderful team. All your comments are fully considered in order to improve our services. Warm regards,