Ratings based on 342 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A traveler

Great for families!!!

Posted Apr 30, 2017
We had a 5 year old, 8 year old and two 10 year olds in our group. We found this hotel to be great for us all. The pool near the beach was awesome and the free kids club with supervision was nice to have access to. The pool side food was the kids favorite and we found Marco Polo and the dinner buffet to be good. Only complaint our group had was ice cream was not available very often. We had an adjoining room with a family we didn't know and could hear everything. The hotel accommodated us by moving us to a different room and it was much better. Avoid adjoining rooms! We hope to return.
Comment from Hotel Management
May 8, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are very happy to know everyone had a fantastic time and enjoyed your vacations. We are glad our staff was able to move your room so you can have a better stay. We look forward on welcoming you again! Best Regards,
5 out of 5
Recommended
for Everyone
by A traveler

Wonderful all inclusive beach resort

Posted Apr 12, 2017
Was our first trip to Cancun. Resort is very clean, awesome staff, good mixed drinks and food. Plenty of things to do with a wonderful sandy beach and great ocean view rooms that give you wonderful sun rises. Will definitely stay again!
Comment from Hotel Management
Apr 15, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share yur comments regarding your recent stay. We are glad this first trip you had was just wonderful and you enjoyed our facilities and services! We look forward on welcoming you again with us in the future! Best Regards,
3 out of 5
Recommended
for Everyone
by A traveler from Seattle, WA

Busy and active

Posted Apr 10, 2017
We have stayed in this hotel for the second time. This time however over spring break. Two years ago we went in October and it had a different vibe. This time it was more loud and crowded do to spring break. Hotel is nice and dinning staff super friendly. But it definitely needs upgrading. It feels patched over and although kept very clean it needs a lot of work. Pool gets crowded and a bit dirty by the afternoon. Swim up bar is great but on spring break a lot of drinking going on and let me put it this way "people stay in the pool for hours without getting out and using the restrooms". Bartenders not as attentive if you don't tip them. As everywhere with all inclusive, the drinks are watered down and super sweet and beer is super weak. Food is great! Especially Marco Polo restaurant which is offered nightly with reservation. Very strict on not having guests in the hotel unless you pay $80 per person to have them visit you from a different hotel. My daughter had a friend that was staying at JW Marriott and wanted to just hang out with us at the beach. It was a fiasco. Very rude receptionist lady (don't remember her name). Multiple complaints about her. Great band playing live mix music Thursday to Sunday. Another one not so great remaining of the week. Music playing loud at the pool all day long with the same songs repeating all the time. As we returned for the second time because of our first great experience we will not be returning again.
Comment from Hotel Management
Apr 15, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regading your recent stay. We are glad you came to visit us once again but are very sad this time it wasn't as great as the first one. Please accept our apologies for the situation encountered with your guest from another hotel, in this cases its mandatory that they pay a day pass to be able to use the facilities and services of the hotel we are very sorry for not given ou the information beforehand and for the receptionist who assisted you, we have shared this feedback with this department already. We are very sorry to see you go but if you ever decide to come back it will be our pleasure to host you again. Best Regards,
5 out of 5
Recommended
for Everyone
by A traveler from Minnesota

Best trip ever, love the hotel, food and staff

Posted Mar 3, 2017
Pros: Everything
Cons: Nothing
Location: Location is great , not a lot of traffic and close enough to shopping and excursions,
Entertainment staff was so much fun, we love this hotel, no complaints at all! Martina, Antoinella and Oliver are great, the most friendliest staff I have ever met and I have been to Cancun 17 times! The Royal Solaris is a great hotel !
Comment from Hotel Management
Mar 7, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We appreciate you giving us an opportunity to serve you after 17 years of coming to Cancun, and hopefully this won't be your last time with us! Its great to know you had a fantastic time! Best Regards,
4 out of 5
Recommended
for Families
by A traveler from Minnesota

Beautiful pool and beach!! Staff very nice.

Posted Jan 25, 2017
Pros: Always very clean. Staff very helpful. Lots to offer for children.
Cons: Possibly food and food choices.
Location: The bus is easy to take and inexpensive. Many different shopping choices. Many different side trips and cruises.
Entertainment staff exceptional. Shows very good and poolside entertaining. Luis, Regina, Oliver thank you!!!
Comment from Hotel Management
Jan 30, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your stay with us especially the service from our Entertainment staff! We appreciate the feedback and hope to have you back very soon! Best Regards,
5 out of 5
Recommended
for Everyone
by A traveler from Cleveland, OH

Enjoyed our stay very very much! Best staff ever!

Posted Jan 6, 2017
Pros: THE STAFF WAS THE BEST!!!! And again the STAFF! Also you are able to eat between 6AM to 12 Midnight! Beach was nice as well.
Location: You can buy any type of trips at the hotel Lobby. We did Coba with some zip lining. They pick you up from the front of the hotel.
We stayed during Dec 16-23. Enjoyed every minute of it! It was our first time in Cancun. We enjoyed the staff the best!!! Israel, at breakfast put a smile on our face every day. Filemon, kept the smile on our face throughout the day. In the evening Mariana made sure that the smile stayed on our face. We grew really close with them, but the rest of the staff went above and beyond as well. I wish I could name every one of them. We stayed in an ocean view room, which we loved very much! Rooms were cleaned every day. Mini bar was filled up every day! For us beds were comfortable! Loved the fact that you could literally eat any time between 6AM to 1:30AM. Breakfast started really early, but went on until 11. You could enjoy sushi, pizza, burger, fries etc by the pool from 11:30-6. Also Rosmarinus was open 12-4 for buffet. Las Fuentes was open for dinner buffet from 6-10PM. And late night snack from 10:30-1:30AM. If you wanted to have nice dinner close to beach Rosmarinus was open from 6-10 every day. Marco Polo is also open for dinner between 6-10, but make sure you make reservation early morning at Rosmarinus. We enjoyed the food everywhere. Beach was really nice as well. We have done some walking and some of the other hotels did not have it so nice. Life guards were also alert all the time! Don't forget to check out the shows at night. Those are fun as well! It was really hard to leave at the end of the week :( We grew together with the staff. Service by the staff was the bes
Comment from Hotel Management
Jan 11, 2017 by Hoteles Solaris de México, Hotel Management
Thank you thank you! As we said on TripAdvisor is always a pleasure to receive such complimentary reviews! It is an honor to read how our staff members did everything in their hands to assure you a memorable experience, we hope to have you back soon! Warm regards,
5 out of 5
Recommended
for Everyone
by A traveler from New York

A Vacation in Paradise

Posted Jan 5, 2017
Pros: The rooms are spacious and clean. The maid service keeps the room spotless over the week. Marco Polo restaurant/ Pizza Hut/Snack bar/Sushi bar.
Cons: Nothing.
Location: Nice location. Close to the airport. We just choose to swim and relax, but there are shops, clubs, activities close by.
This is our third trip to the Royal Solaris Resort in Cancun. Each one has been an absolute treasure. The facilities are great, the staff couldn't be nicer, the food is wonderful, and between the pools and the beautiful beaches and waters of the Gulf of Mexico, you can't find a better spot. Many years ago we had come to Cancun and loved it, but those were in non inclusive hotels. After trying the Royal Solaris three years ago and enjoying the ease and comfort of an all inclusive we would never go back to a hotel where you had to think about where to go for dinner, and what to eat. This has everything you need right there. What a wonderful concept that makes the vacation exactly what it should be, stress free.
Comment from Hotel Management
Jan 11, 2017 by Hoteles Solaris de México, Hotel Management
Dear Sully, Thanks for taking the time to share your experience and thanks for your loyalty throughout the years. With comments like yours we ensure we are doing something right and it motivates us to continue looking for the best way to make our guests' vacations very special and stress-free! We look forward on welcoming you again this year! Warm regards,
5 out of 5
Recommended
for Everyone
by A traveler

Will definatly go again!

Posted Dec 19, 2016
Everything was great! So clean, beautiful scenery, friendly staff. The only thing I wished was more of a seafood menu.
Comment from Hotel Management
Dec 22, 2016 by Hoteles Solaris de Mexico, Hotel Management
It is always great to hear that our guests enjoy themselves during their travels. We value your opinion as we are always looking for ways we can improve the guest experience. Looking forward to see you soon and exceed your expectations. Kind Regards, Hoteles Solaris de México
4 out of 5
Recommended
for Everyone
by A traveler from North Carloina

Right on the beach and beautiful setting.

Posted Dec 12, 2016
Pros: Hotel was clean and nice. Pool area was very nice.
Cons: We loved the hotel overall. The only fault I could find was the food. Although there was plenty of food it was just food, not great food.
Location: Location was close to the airport maybe 15 minutes. all the excursions were pick up at the hotel so good there too.
All the staff was very helpful and pleasant. Hotel was clean and well kept. Food was OK just food and plenty of it but just food. The Marco Polo room was excellent.
Comment from Hotel Management
Dec 14, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay at Royal Solaris Cancún. Its great to know how much you enjoyed your stay and enjoyed the service from our staff members! We appreciate the feedback regarding our food, our Chefs and cooks work very hard to offer great menues and dishes and are trained constantly, we will keep working to achieve the best. Warm Regards,
5 out of 5
Recommended
for Everyone
by A traveler from L

Everything was wonderful The staff is so welcoming

Posted Oct 23, 2016
Couldn't ask for more. The resort was wonderful and the staff so accomodating. Food was very goid and so many choices and places to eat. They have shows every night and are so enjoyable
Comment from Hotel Management
Oct 24, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay at Royal Solaris Cancún. As we can see from your pictures you were upgraded to our sister property GR Solaris, its great to know you had a great time and enjoyed your stay throughly! We look forward on welcoming you again in any of our hotels! Warm Regards,