Ratings based on 338 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Families
by A traveler from Minnesota

Beautiful pool and beach!! Staff very nice.

Posted Jan 25, 2017
Pros: Always very clean. Staff very helpful. Lots to offer for children.
Cons: Possibly food and food choices.
Location: The bus is easy to take and inexpensive. Many different shopping choices. Many different side trips and cruises.
Entertainment staff exceptional. Shows very good and poolside entertaining. Luis, Regina, Oliver thank you!!!
Comment from Hotel Management
Jan 30, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your stay with us especially the service from our Entertainment staff! We appreciate the feedback and hope to have you back very soon! Best Regards,
5 out of 5
Recommended
for Everyone
by A traveler from Cleveland, OH

Enjoyed our stay very very much! Best staff ever!

Posted Jan 6, 2017
Pros: THE STAFF WAS THE BEST!!!! And again the STAFF! Also you are able to eat between 6AM to 12 Midnight! Beach was nice as well.
Location: You can buy any type of trips at the hotel Lobby. We did Coba with some zip lining. They pick you up from the front of the hotel.
We stayed during Dec 16-23. Enjoyed every minute of it! It was our first time in Cancun. We enjoyed the staff the best!!! Israel, at breakfast put a smile on our face every day. Filemon, kept the smile on our face throughout the day. In the evening Mariana made sure that the smile stayed on our face. We grew really close with them, but the rest of the staff went above and beyond as well. I wish I could name every one of them. We stayed in an ocean view room, which we loved very much! Rooms were cleaned every day. Mini bar was filled up every day! For us beds were comfortable! Loved the fact that you could literally eat any time between 6AM to 1:30AM. Breakfast started really early, but went on until 11. You could enjoy sushi, pizza, burger, fries etc by the pool from 11:30-6. Also Rosmarinus was open 12-4 for buffet. Las Fuentes was open for dinner buffet from 6-10PM. And late night snack from 10:30-1:30AM. If you wanted to have nice dinner close to beach Rosmarinus was open from 6-10 every day. Marco Polo is also open for dinner between 6-10, but make sure you make reservation early morning at Rosmarinus. We enjoyed the food everywhere. Beach was really nice as well. We have done some walking and some of the other hotels did not have it so nice. Life guards were also alert all the time! Don't forget to check out the shows at night. Those are fun as well! It was really hard to leave at the end of the week :( We grew together with the staff. Service by the staff was the bes
Comment from Hotel Management
Jan 11, 2017 by Hoteles Solaris de México, Hotel Management
Thank you thank you! As we said on TripAdvisor is always a pleasure to receive such complimentary reviews! It is an honor to read how our staff members did everything in their hands to assure you a memorable experience, we hope to have you back soon! Warm regards,
5 out of 5
Recommended
for Everyone
by A traveler from New York

A Vacation in Paradise

Posted Jan 5, 2017
Pros: The rooms are spacious and clean. The maid service keeps the room spotless over the week. Marco Polo restaurant/ Pizza Hut/Snack bar/Sushi bar.
Cons: Nothing.
Location: Nice location. Close to the airport. We just choose to swim and relax, but there are shops, clubs, activities close by.
This is our third trip to the Royal Solaris Resort in Cancun. Each one has been an absolute treasure. The facilities are great, the staff couldn't be nicer, the food is wonderful, and between the pools and the beautiful beaches and waters of the Gulf of Mexico, you can't find a better spot. Many years ago we had come to Cancun and loved it, but those were in non inclusive hotels. After trying the Royal Solaris three years ago and enjoying the ease and comfort of an all inclusive we would never go back to a hotel where you had to think about where to go for dinner, and what to eat. This has everything you need right there. What a wonderful concept that makes the vacation exactly what it should be, stress free.
Comment from Hotel Management
Jan 11, 2017 by Hoteles Solaris de México, Hotel Management
Dear Sully, Thanks for taking the time to share your experience and thanks for your loyalty throughout the years. With comments like yours we ensure we are doing something right and it motivates us to continue looking for the best way to make our guests' vacations very special and stress-free! We look forward on welcoming you again this year! Warm regards,
5 out of 5
Recommended
for Everyone
by A traveler

Will definatly go again!

Posted Dec 19, 2016
Everything was great! So clean, beautiful scenery, friendly staff. The only thing I wished was more of a seafood menu.
Comment from Hotel Management
Dec 22, 2016 by Hoteles Solaris de Mexico, Hotel Management
It is always great to hear that our guests enjoy themselves during their travels. We value your opinion as we are always looking for ways we can improve the guest experience. Looking forward to see you soon and exceed your expectations. Kind Regards, Hoteles Solaris de México
4 out of 5
Recommended
for Everyone
by A traveler from North Carloina

Right on the beach and beautiful setting.

Posted Dec 12, 2016
Pros: Hotel was clean and nice. Pool area was very nice.
Cons: We loved the hotel overall. The only fault I could find was the food. Although there was plenty of food it was just food, not great food.
Location: Location was close to the airport maybe 15 minutes. all the excursions were pick up at the hotel so good there too.
All the staff was very helpful and pleasant. Hotel was clean and well kept. Food was OK just food and plenty of it but just food. The Marco Polo room was excellent.
Comment from Hotel Management
Dec 14, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay at Royal Solaris Cancún. Its great to know how much you enjoyed your stay and enjoyed the service from our staff members! We appreciate the feedback regarding our food, our Chefs and cooks work very hard to offer great menues and dishes and are trained constantly, we will keep working to achieve the best. Warm Regards,
5 out of 5
Recommended
for Everyone
by A traveler from L

Everything was wonderful The staff is so welcoming

Posted Oct 23, 2016
Couldn't ask for more. The resort was wonderful and the staff so accomodating. Food was very goid and so many choices and places to eat. They have shows every night and are so enjoyable
Comment from Hotel Management
Oct 24, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay at Royal Solaris Cancún. As we can see from your pictures you were upgraded to our sister property GR Solaris, its great to know you had a great time and enjoyed your stay throughly! We look forward on welcoming you again in any of our hotels! Warm Regards,
3 out of 5
Recommended
for Everyone
by A traveler from l

Great

Posted Sep 28, 2016
Great place to stay, staff super friendly, they had an assistant on hand to help you book all the tours.
Comment from Hotel Management
Sep 29, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your feedback regarding your recent stay at Royal Solaris Cancun. Its great to know you had a good time and enjoyed the service from our staff. We look forward on welcoming you again. Warm Regards,
4 out of 5
Recommended
for Everyone
by A traveler from Alexandria, Virginia

Great family trip!

Posted Jul 26, 2016
Overall, our stay was great! Pros: Customer service was outstanding, especially that of Estefano, Guadalupe and Leon. The hotel was very clean! There was lots of activities and the drinks weren't watered down. Cons: Hotel a little outdated, hot and small elevators and the mattress was hard and uncomfortable. Our family would definitely come back again.
Comment from Hotel Management
by Hotel Management, Hotel Management
We are pleased to hear that your stay was satisfactory and you enjoy our facilities. It is important to us your feedbacks, therefore we can improve our services. We will inform our General Manager about it and action will be taken on this point. We hope you visit us again soon
5 out of 5
Recommended
for Everyone
by A traveler from Kansas City

Mother & Daughter get away

Posted Jul 7, 2016
Pros: The service and personnel were excellent.
Cons: The elevators weren't airconditioned and it was hot every time we got on one, they need to have that changed
Location: Location was great ane the things to do around the hotel were conveniently located.
This was a get a way for my daughter and I. We loved every minute of our stay. Everything was just fantastic. The meals were excellent and the service was also excellent.
Comment from Hotel Management
Jul 13, 2016 by Hoteles Solaris de México, Hotel Management
Hi Mrs. Debbie! We are so happy to know you and your daughter had a great time and enjoyed all the facilities and services. Thanks for taking the time of sharing your recent experience with us! Hope to have you back soon! Warm Regards,
3 out of 5
Recommended
for Everyone
by A traveler from kentucky

Good budget hotel

Posted Apr 10, 2016
Pros: Service, pool area, pool volleyball, rosmarinus.
Cons: Didn't love the nightly shows but give the staff lots of credit for trying to please everyone.
Location: Never left the resort.
My husband and I have mixed reviews of this hotel. Let me first say this was our second trip to Cancun and the first time we stayed at a 5 star adults only all inclusive and it was superb. This hotel has its pros and cons. Food: sushi and pizza by the pool were good. We enjoyed that but even then we were tired of it by the end of our trip. (7 night trip) morning breakfast buffet was ok but same selections day after day got old. Did have an omelette station and waffle station which was nice. rosemarinus at night was good with amazing chips, pico, and guacamole. Pool snacks were pretty good. We felt drinks were a bit watered down and I don't recall ever tasting alcohol in a mixed drink. Only domestic beer. Service: I actually think service was better here than at the Hyatt Zilara where we previously stayed. The waiter by the pool (young guy wish I could remember his name was awesome.) Servers in restaurants were great and bartenders super nice. I felt like they wanted to please us. They deserve to be tipped and sadly I only saw a few others tip. Room: this is their downfall to me. The walls were so thin I could hear the conversations of our neighbors. Only a door separating our rooms. They were a loud family with kids. Bed was hard but manageable. Room was clean and got attention daily. beer, water, soda in room. Pool was nice but hard to get into (no real enterance.) beach too rough in front of hotel. Good budget hotel to get away but prefer the Hyatt Zilara.
Comment from Hotel Management
Apr 20, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to give us your review. We are glad your overall experience was good and you enjoyed the services. All your comments are fully considered in order to improve our services we truly appreciate it. Warm regards,