Worst vacation ever!! what a waste time and money
Posted Nov 29, 2015
I am a positive person when it comes to reviews but this time I can't give this hotel more than 2 stars. lets start with the positive!! GREAT staff!! Also the Kids club is the best we've ever seen! THAT'S ABOUT IT!!!. everything else is sooooo poor. we felt so bad every time we came inside the hotel lobby, the restaurant food smell in the lobby made me sick, fried food smell inside the hotel at all time!!. NO Expresso machine (really????), bed so hard, pillows soooo bad!!!! (my neck still hurting) food quality soooo poor, except of the pizza at the pool. we only had one good meal at thanksgiving day. Drinks weak BUT all other All inclusive same way in Mexico. Wifi cost $16 per day per device!!!! we booked this hotel base on the reviews ( I can't see how people give them high reviews) I am sure they never been to the RIU or Fiesta Americana before. This is our 3rd time in Cancun, we've been to Cabo, Puerto Vallarta, Hawaii, Florida many times and never had this bad experience! WE WILL NOT RETURN FOR FREE TO THIS HOTEL!!! what a bad vacation!! RUN AWAY Pay few $100s more and book other hotel. This is the only time we couldn't wait to go back home, usually we feel sad going back but not this time :(
Comment from Hotel Management
Dec 4, 2015 by Hoteles Solaris de México, Hotel Management
Thank you for pointing out how great our staff is, specially the Kids Club, we will inform them. We regret not having met your expectations, your feedback is really important to us therefore we can improve our services, especially the ones you mention.
Regarding the mattress inconvenience please try to consider it depends on the different preference each person has; we have pillow tops to give to people who feel uncomfortable with the bed, unfortunately we didn´t have this information during your stay to be able to accommodate you better.
We appreciate your feedback,