Ratings based on 1,824 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Hear it directly from our travelers
3 out of 5
by A traveler from Michigan

Hard hat visit

Posted Oct 25, 2016
Location: It's a bit of a distance from shopping, but a short cab ride will take care of that
This place is old but they are trying to update it. There was much construction going on while there and that wasn't communicated at time of booking. Still, we had a nice time even with the construction. The room was very clean and housekeeping did a great job each day. Wait staff also excellent (Eduardo @ DaVinci was great). The king bed I requested at booking was not available at check in, but we were a little early and front desk staff accommodated that after a short wait (at the pool, so no hardship). Evening meal options are limited to DaVinci, LaVista, and a buffet. DaVinci and LaVista were outstanding, alternating between each for our 4 nights there. The buffet was ordinary at best and I wouldn't suggest for anything more than breakfast basics. Poolside/beachside eats are ok and waitstaff there can assist with that along with drinks. They all did a nice job. So overall I had to balance my ratings with being fair considering the construction, while realizing many things will be much better when renovations are complete. My overall rating of 3 could be a solid 4 if I were to visit later on (I would have gone with a 3.5 if an option). In fact, my category ratings should indicate a 4, but the Omni isn't quite there yet - but probably will be.
5 out of 5
by A traveler from Chicago

Renovation in a lobby!

Posted Sep 25, 2016
I did not knew that Hotel is doing renovation in a lobby - I would pick Up other hotel without noises. And with better look of the lobby. Renovation in a lobby - it was a big minus. but other things was excelent: the room , restaurants with great food with large selection and very friendly staff. We were at Omni hotel for 2 weeks and liked it. Recommend to the friends.
5 out of 5
by A traveler

Posted Sep 10, 2016
Everyone should stay here! Excellent resort and caring fun staff!
5 out of 5
by A traveler

Excellent Cancun Getaway

Posted Sep 3, 2016
First time to Cancun. Had a wonderful time. Loved the hotel with its pools and swim up bars. Hotel staff was beyond Excellent!!!
5 out of 5
by A traveler


Posted Aug 25, 2016
4 out of 5
by A traveler from Delaware

Nice hotel with fantastic staff

Posted Jul 28, 2016 on Expedia
The location is great with an even better staff. Food was average,
4 out of 5
by A traveler

Had a great overall experience..!!!

Posted Jul 28, 2016 on Expedia
Pros: Great layout and friendly staff..!
Cons: The Wifi was horrible!!!
Location: Great location, everything was a $100 bus ride away...!!
Great time, great staff, and was a well organized establishment. I will recommend, and will return. And, please DONT FORGET TO TIP THE STAFF..!! And trust me, they will remember you for it. The initial push for a Vacation Club membership was when we first got there, but I FIRMLY, but respectfully told them I was not interested, after that I was never bothered again.
5 out of 5
by A traveler from Washington, DC

This is one of the cleanest hotels ever!

Posted Jul 27, 2016 on Expedia
Pros: Cleanliness, Friendly staff, good food
Location: Great Location - Perfect distance from the hotel and for most activities.
From the time we arrived the staff was extremely friendly! We had a great stay, the chefs were amazing and the facility was kept absolutely spotless! Even the pool restrooms had staff cleaning them every hour and a half!
5 out of 5
by A traveler from T

Posted Jul 26, 2016 on Expedia
Friendly staff and they respond to your needs promptly
4 out of 5
by A traveler

Posted Jul 25, 2016 on Expedia
Recomendable. La comida muy buena. Falta un área para niños en la alberca, un poco mas ambientada.