Not a five star/all inclusive hotel
Posted Aug 23, 2015 on Expedia
We had a very pleasant experience with All-inclusive package before. But this trip to Omni was disappointing. There were 2 bottles of water and 2 cans of beers in room small fridge and we booked the room for 4. When I asked for 2 more, I was told there is a daily limit on the number of water and beers that you can have in your room! In addition, although we had all-inclusive package, we had to pay extra for room service meal! This hotel has couple of restaurant with limited menu to choose. If they combine all these small restaurant to a big buffet, it would be better for guest because they will have more options and save some money to hotel because of using these small restaurants and their staff for other purposes. For breakfast buffet, you have to wait for long time in line to be seated!! This hotel has show every night at 8PM, but if you see that for 2 nights, the rest is the same. One night live band and the other night a group dance. The drinks on the bar is not so good. Mostly crushed ice with some additives for color you have to tip the bar tender and ask him to make it special of you really want a drink. In general, the staff looks at you like a bag of money. They want tip. if you pay tip less than what they expect, they rudely looked at you and want more!! Omni does not care to clean the ocean in front of the hotel. We check some other hotels beach. They were clean and ready to swim. Also, they forgot to clean the room one day!!