It's ok but I expected more based on the price
Posted Jul 20, 2016 on Expedia
This is my 2nd trip to Cancun and I can honestly say I wasn't as impressed with my stay at ME as I was at my previous resort. It is definitely more of an adult hotel than a family hotel, which is one of the main reasons we booked here. However, one of the things I hated the most was that the hallways echoed loudly, so you could hear obnoxious drunk guests screaming and stumbling at all hours of the night (but I don't completely blame it on the hotel). The food buffet options are limited, which was extremely disappointing :( You'd think that room service would be better, but it wasn't and yes, you do have to pay for it. The complimentary snacks were also disappointing, plain Lay's chips, peanuts, oreos, cokes and beer. The wifi is also slow, as it is in MOST OTHER HOTELS (so don't be surprised if it is wherever you book).
Though I'm sure this rarely happens, the hotel didn't have running water for almost a day. They said there was an issue with the government piping to the hotel, so they couldn't do anything about it. Guests were furious and screaming at the staff about the issue throughout the day. Though it wasn't the staff's fault, we also felt frustrated because we paid so much money only to be told that they best they could do was give us more water bottles and that if we wanted to shower, we had to sign up to shower in the spa shower, which could take hours, so we just waited until the water came back on later that evening.