4.4 out of 5

"We stayed at ME 2 years ago and loved it!! Wanted to stay there again but they still had renovations going on so we got switched to Paradisus which wa ... " More

By a verified traveler on Tue 07 Feb 2017

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Hotel Description

An all-inclusive stay in Cancun awaits you at ME Cancun - Complete ME All Inclusive. Within just a 10-minute stroll, you'll find La Isla Shopping Mall and Yamil Lu'um Archaeological Zone. Highlights at this beachfront resort include 5 restaurants, 3 outdoor swimming pools, and a full-service spa.

All 434 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and iPod docks. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. DVD players, coffee/tea makers, and in-room childcare are also available.

A day of pampering at YHI Spa can include massages, facials, and body treatments along with access to the sauna and steam room. The restaurant, SALT, is open for breakfast, brunch, lunch, and dinner. With 2 poolside bars and 6 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the 2 indoor swimming pools, nightclub, and 24-hour health club. Conference space, meeting rooms, and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a spa tub, and a sauna. There's also free valet parking, along with the convenience of car rentals on site.

Within a 15-minute drive of this 4-star Avenida Kukulkan resort, attractions include El Rey Ruins and Delfines Beach.

Aura - Sunset view

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Vibe Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Loft Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mode Ocean Front

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Style Suite - Sunset view

Bed Count 1 King Bed Maximum Occupancy 2 Max

Style Suite Ocean

Bed Count 1 King Bed Maximum Occupancy 2 Max

ME Cancun - Complete ME All Inclusive ratings based on 147 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

ME/ Paradisus

We stayed at ME 2 years ago and loved it!! Wanted to stay there again but they still had renovations going on so we got switched to Paradisus which was ok but not great. It's an older hotel and food wasn't great

Posted by , from u on Feb 7, 2017

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4 out of 5

Not the same as years before

This was our second time at ME . Beside the fact that the resort needs to be remodeled and I know it will , I hope they put an effort to go back to the great food the used to have years ago when we were there for the first time , the food was not as good ,the water grill experience was really dissapointing, meat was so bad, dry and tough. No salad bar, etc. definetely a poor menu. Also, we stayed four nights and were disturbed by young intoxicated people screaming and running most hours of the night. Security was not available to help. Hope the new and improved Melia Cancun is better than our experience this past trip.

Posted by , from Orlando FL on Aug 1, 2016

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2 out of 5

Hotel getting ready to CLOSE for renovations

Let me start by saying I travel to Cancun several times a year and have been for the last 35 years and have stayed at various top rated resort such as Live Aqua, Secrets the Vine, Club Med, Westin, Sun Palace, Beach Palace, Moon Palace, Fiesta Americana Condesa to name a few. I am also a Priority Melia Rewards member but received no special treatment for my membership. If I had known they were getting ready to close for renovations 2 weeks after our departure, I would have selected another property as the staff was scarce due to finding other jobs and therefore service was not up to par. There is barely any air conditioning in any of the public areas as well as the spa. I had a 80 minute massage and sweat so bad that it took away from the service. We lost all the water to rooms and it was out for one entire day and they expected the entire hotel to use the 2 showers in the spa area. I waited over 30 minutes to take a shower only to be told there were still 6 people in front of me. Needless to say, I went to the front desk to file a complaint and got nowhere. I also burned my arm badly on a serving platter and again waited for about 15 minutes for security to give me burn cream to which they never showed up. They then said for me to use the aloe in the room & they would waive the surcharge but when I got to my room there was no ALOE to be found. I filed a complaint with the manager Edwardo and they are supposed to refund me 1 night hotel stay but still haven't seen the credit.

Posted by on Jul 19, 2016

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4 out of 5

Beautiful beach and a lovely hotel

The resort was everything we expected after reading many reviews. The service was great and the food and drink service was amazing. Only complaint we have is that you could hear the club music in our room at night and also people being loud in the hallway. The only music we heard all week was techno, which gets a little old. Would have been nice if they changed the music up every night. Would definitely recommend this hotel.

Posted by , from WA on Jul 18, 2016

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2 out of 5

Disappointing Trip

Front desk people are not very friendly at all, so as the receptionist at the Salt restaurant. Servers, room cleaners, valet on the other hand were exceptionally great. Food is bland in general. I suggest management to consider revisiting this matter. Ambiance of the hotel is good I would say and cleanliness as well. I did expect a lot from this hotel, but I am exceptionally disappointed overall.

Posted by , from California on Jul 5, 2016

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5 out of 5

Best Vacation Ever!!!!!!

From the moment my Wife and I arrived at Me we were amazed by the ambiance and attention we recieved from the staff!!! The resort has a Las Vegas vibe and was very clean and well kept. The staff was friendly and went above and beyond to ensure all guests were having a good time!!! From staff bringing food and drinks around pool area, on the beach or swimming up to pool bar! Everyone was polite quick and very attentive. If you needed an umbrella or towel they would fulfill any need. The food at Me was absolutely delicious with a lot to choose from. Our favorite meal was at Silk. Be sure to book your dinners in advance, day before is recommended and be sure to brink long pants and collard shirt for the guys. Breakfast is buffet style and has lots of options and is very good. My Wife and I had such a great time and could not be happier with our choice to have stayed at Me by Melia. WE WILL DEFINITELY RECOMMEND THIS RESORT AND WE WILL BE BACK!!!!

Posted by , from New Jersey on May 1, 2016

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5 out of 5

Excellent hotel and staff!

Went for a short stay to get away and relax..Enjoyed every min of my stay..Hotel staff was very nice, and made sure all needs where taken care of..

Posted by , from Rock Hill, SC on Apr 12, 2016

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5 out of 5

Lovely atmosphere

This is my third time o stay with in this lovely hotel. The food and drinks are delicious. There is just one thing that annoyed me from this hotel, which was music in the pool. They had the same type of music playing over and over again for 5 days. I believe if they would change the music would be better.

Posted by , from brownsville tx on Jan 20, 2016

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3 out of 5
Really if you bought the most expensive room, attention must be more personalized and more polite, specially from reception stuff.

Posted by on Dec 29, 2015

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5 out of 5

Beach front ! Loved it!

The food was Amazing! Staff was really nice, we had two male servers who were super awesome Rafael Mut and Gustavo Arias. Planning to go back soon.

Posted by on Dec 16, 2015

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About the ME Cancun - Complete ME All Inclusive

Location Boulevard Kukulkan Km 12, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Yoga

Not included

  • Premium or imported alcoholic beverages
  • Bottled wine
  • Bottled liquor
  • Minibar
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Property Features

ME Cancun - Complete ME All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of ME Cancun - Complete ME All Inclusive, you'll find a full-service spa, 3 outdoor swimming pools, and 2 indoor swimming pools along with a 24-hour health club and a spa tub. There are 5 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 6 bars/lounges. Free breakfast is served. WiFi and wired Internet are free in public spaces. Business amenities include a business center and meeting rooms. A children's pool, a nightclub, and a sauna are also featured at the family-friendly ME Cancun - Complete ME All Inclusive. Self parking and valet parking are free.

  • 1 building
  • 434 guestrooms or units
  • 11 levels
  • 5 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • 5 conference rooms
  • Built in 1991
  • Breakfast available (free)
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Number of indoor pools - 2
  • Number of outdoor pools - 3
  • Free WiFi
  • Children's pool
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (22 km / 13.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

ME Cancun - Complete ME All Inclusive offers 434 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Coffee/tea makers and minibars (stocked with some free items) are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free breakfast.

SALT - This restaurant serves breakfast, brunch, lunch, and dinner.

SILK - This restaurant specializes in sushi and serves dinner only. Reservations are required. Open select days.

BEACH HOUSE - This restaurant serves lunch and dinner.

THE WATER GRILL - This restaurant serves lunch and dinner.

E Space - This delicatessen serves light fare only. Open daily.

24-hour room service is available.

Entertainment

The Beach Club - On Fridays, Saturdays, and Sundays, the Beach Club features resident and special guest DJs as well as live performances and more.

Rose Bar & Rose Bar Deck - Enjoy live DJs and performances Thursday through Saturday.

Nearby Activities

Along with an adjacent beach, ME Cancún - Complete ME All Inclusive offers several swimming pools, including the main pool with water ritual, an infinity pool, an adults-only pool, and the spa's private pool.

Two 18-hole golf courses are located on Cancún Island: the Hilton Golf Club is 5 km (3 mi) south of the resort, and the Robert Trent Jones, Jr.-designed Pok-Ta-Pok Golf Club is 5 km (3 mi) away.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Pilates classes on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

The 11,000 square foot YHI Spa offers private treatment rooms and a couples suite. Guests have 24-hour access to state-of-the-art fitness equipment, sauna and steam baths, a Vichy humid spa, and a hydro-massage pool. A relaxation area is reserved for facials, body treatments, and massages. Spinning, yoga, and Pilates classes are also offered.

  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 8
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Pets

  • Pets: USD 150 per pet, per night, plus a deposit of USD 350 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 25 lb)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 350 per stay
  • Pet fee: USD 150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • The total price shown includes a resort fee.
  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The property is a member of Preferred Hotels & Resorts.

Promotions

Up to USD 800 in Resort Credits

Book a 4-night stay in any room or rate category for travel now - December 26, 2017, and receive the following: USD 600 in resort credits with a 4-night stay OR USD 800 in resort credits with a 5-night minimum stay.

4-night minimum stay required. Resort credit is issued as savings coupons to be used toward services within the hotel and with external companies. This offer includes only 1 coupon set per room per stay. Full details at check-in. No refunds for any unused portion of offer. Other restrictions may apply. Blackout dates apply, including December 26, 2016 - January 1, 2017.