Ratings based on 183 Guest Reviews

Hear it directly from our travelers
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler

Best place in Cancun!!!

Posted Jul 2, 2017
Pros: Everything!!!
Cons: Nothing I can think of
Location: The mall is right across the street, city bus stop is a block down, everything is close if you want to leave lol
Best pace to stay in Cancun, hotel staff is unbelievably amazing. They go above and beyond to make you feel comfortable and have a good time. We never met anyone with a bad attitude, the staff is happy to work there you can tell! Best drinks and food, highly recommend the Italian restaurant and MB. Rooms were so comfortable and clean, stayed super cold in the room and the bed was so nice. I'll never stay any where else again, major plus the aromatherapy is every where in the hotel it's so calming.
Comment from Hotel Management
Jul 14, 2017 by Alfredo Santamaría General Manager, Hotel Management
Thank you very much for your visit, and for mentioning so many positive elements you have experienced at Live Aqua Cancun. I am pleased to know you enjoyed our personalized service, quality and variety in culinery experiences. We are often told about the important role that reviews play for the vast majority of our guests, as they find them useful for researching their next destination and what to expect. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcome you back. Sincerely, Alfredo Santamaría General Manager
5 out of 5
Recommended
for Everyone
by A traveler

Rest and relaxation? This is for you!

Posted Jul 1, 2017
If you are looking for R&R in a serene paradise like setting and enjoy being treated like royalty this is the place for you. This was my second time here and would absolutely recommend. Just got back yesterday ♡♡♡
Comment from Hotel Management
Jul 14, 2017 by Alfredo Santamaria, General Manager , Hotel Management
We are thrilled to have been awarded such glowing comments regarding your second visit with us. Our service and attention to detail have rewarded us with this very special challenge, to make each of our guests visit better than the last, and we have been working tirelessly to achieve it. It will be our pleasure to host you again for a third time, we will be sure to prepare accordingly and make it your best one yet. Thank you once again for your comments and most of all for your loyalty. Alfredo Santamaria, General Manager
5 out of 5
Recommended
for Couples
by A traveler from Kenosha WI

Felt like I was given the VIP treatment.

Posted Jun 20, 2017
Pros: Everything!
Cons: Maybe post more events happening at the hotel via text or vm.
Location: Great location near pretty much everything.
Amazing hotel and the staff super helpful and friendly.
Comment from Hotel Management
Jun 22, 2017 by Alfredo Santamaria, General Manager , Hotel Management
Thank you very much for taking the time to share your review, we are delighted to read that you felt completely pampered, as each guest is indeed special. We look forward to the opportunity of being your hosts once again in the near future. Alfredo Santamaria General Manager
5 out of 5
Recommended
for Everyone
by A traveler from Massachusetts

Outstanding staff and accommodations

Posted Mar 20, 2017
Pros: EVERYTHING!!!
Cons: Really nothing in my opinion....
Location: Located across the street from Isla shopping Mall, but we never made it there!
Stayed here at Live Aqua for one week. We opted to upgrade to an Oceanfront Suite, which includes a cabana and 20 minute foot rub every day!!! The room was gorgeous with 2 full bathrooms! I cannot sing the praises of the staff enough...from every department; they excel. We spent most of our time at the beach or by the pool and were quite spoiled by the staff there. Excellent service, always a smile and genuinely happy at their job. Never wanted for anything. Came down with a pretty bad cold and the staff took excellent care of me. Jorge even went to the local pharmacy for me! And Paola & Marysol made me special tea from their Grandmother's recipe! Great food with many choices..If you are looking for over the top service from lovely, smiling staff members..THIS is the place....
Comment from Hotel Management
Apr 5, 2017 by Alfredo Santamaria General Manager , Hotel Management
I am deeply touched to receive such wonderful feedback regarding your recent visit. Every aspect of the service, from the rooms to the neverending attention to detail and warmth of each of our team members is a fundamental part of an unforgettable experience, and we are delighted to know you enjoyed it and are motivated to return. We sincerely hope to have the chance to host you again, we will be delighted to see you return and exceed your expectations once more. Warm greetings, Alfredo Santamaria General Manager
5 out of 5
Recommended
for Everyone
by A traveler

Service was impeccable.

Posted Mar 8, 2017
The staff did everything to please. Whatever you wanted/needed they were happy to provide.
5 out of 5
Recommended
for Everyone
by A traveler from maine

beach front! Great food!

Posted Mar 6, 2017
We had the best time at Live Aqua! The rooms were beautiful. We had two queens with a terrace. Plenty of room, very clean! The food was wonderful, lots of options all day long. All inclusive, drinks just kept flowing . The staff was the best!!Everything was perfect! We will go again!
5 out of 5
Recommended
for Everyone
by A traveler from NE

Live Aqua is amazing!

Posted Feb 20, 2017
Our second time to Live Aqua in Cancun. Amazing, simply amazing!!
5 out of 5
Recommended
for Everyone
by A traveler

Perfect getaway

Posted Dec 29, 2016
It was amazing! I would go back in a heart beat! Very relaxing and I enjoyed the adults only part.
Comment from Hotel Management
Jan 2, 2017 by Alfredo Santamaria, General Manager , Hotel Management
Thank you very much for sharing a brief, but wonderful review of your stay. I am delighted to know that you enjoyed every minute of your visit, and that being adults only granted the serenity and relaxing atmosphere you sought. It would be a true honor being your hosts once again in the future. Alfredo Santamaria General Manager
4 out of 5
Recommended
for Everyone
by A traveler from nj

Service was excellent and friendly

Posted Oct 27, 2016
Pros: Beautiful resort. People so friendly and kind. so relaxing.
Cons: Made us wait until 3 to check in. Maybe they could change that.other than that, it was wonderful
Comment from Hotel Management
Oct 29, 2016 by Alfredo Santamaria, General Manager , Hotel Management
Thank you for sharing your feedback regarding your recent visit. Even though it is wonderful to know that your overall experience was enjoyable, I do regret that the only downside was our check in time. As our official check out is at noon, our check in time is established at 3 pm in order to allow our amazing housekeeping staff to clean every room according to the highest standards. Thank you once again for your feedback, I remain at your service, Alfredo Santamaria, General Manager
5 out of 5
Recommended
for Everyone
by A traveler from DLR

Great everything

Posted Oct 26, 2016
Location: Next to shopping, nightlife, beach
Very friendly and attentive staff, clean rooms, great food