Ratings based on 81 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
77% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Philadelphia, PA

Best Trip of my life

Posted Mar 20, 2017
Pros: Everything was amazing. The staff was so friendly and helpful and the food was great!
Cons: The beach bar would make their alcoholic drinks very weak while the pool bar made them strong (the way I like it). Beach bar should be stronger.
Location: The location was perfect with it being so close to the bars and clubs and the shops nearby. Only a short 5 minute walk. The beach was very calm too.
I came here for spring break with my girlfriend and this was the most amazing vacation I could ask for! We are not the typical spring breakers that go wild so we wanted something more chill. We did the All-inclusive option and it was so worth it! The food was great and the everything there was truly amazing. The staff was so nice and helpful, I practiced my Spanish and caught on more as I stayed throughout the week. They all knew English too but it was nice to learn a little bit while I was there. The staff and servers seemed very happy to be there and they made my trip all the better. I sort of calculated how much food and drink we were getting and let me tell you we definitely got our money's worth for the All-inclusive and more. I even splurged on the last day and rented a Bali Bed on the beach which was completely worth it. It came with Champagne (or bottle of your choice) and a mixer (orange juice) so from 10-6 we had our own private waitress/server that would check in on us and take food orders and drink orders. We even got towel service and a couple of gifts at the end! It was truly an amazing experience and I will definitely be coming back to The Krystal Grand Punta Cancun within the next couple of years to experience it all over again!
5 out of 5
Recommended
for Everyone
by A traveler from Mississauga Ontario

Good location and beautiful beach.

Posted Mar 17, 2017
Pros: I like the location of this hotel in the hotel zone. I also like the beach in this hotel.
Cons: The buffet in the Restaurant O might need improving.
Location: It's very close to the ferry dock if you like to take the ferry to the islands.
We are very satisfied the hotel environment. Some of the restaurants are excellent such as the Grill.
3 out of 5
by A traveler

Nice hotel close to beach

Posted Feb 8, 2017
I bought along some food and I opened it whilst my stay and it was infested with ants!
Comment from Hotel Management
Feb 10, 2017 by Antonio Sánchez, Hotel Management
Dear Guest: Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We take your comments very seriously and highly regret for what happened to you. You can be sure that all your comments will be addressed; our team in Krystal Grand Punta Cancun is committed to continuously improve the quality of our service. We hope you will give us another opportunity to better serve you in the future. Cordially, The Management
5 out of 5
Recommended
for Everyone
by A traveler

Posted Jun 11, 2016
Hotel was wonderful. The staff was very nice and helpful.
Comment from Hotel Management
Jun 17, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Manager
3 out of 5
Recommended
for Everyone
by A traveler from Detroit, MI

3/5/16 Overall Average Trip

Posted Mar 12, 2016
We chose this resort because the price was right. I was very wrong. Luckily I did some reviews and found that it does not include the all inclusive pricing. Be sure you factor that addition and add it. Room: we arrived at 1:30 and were told it wasn't ready. We waited by the pool with our luggage. 3:00 came it was ready. We had a ocean view room. We walked in the room was humid, AC didn't work but we aren't big complainers so we just left the door wall open for fresh air. I always check sheets and there were yellow stains everywhere so I requested fresh sheets. After we got back from the pool the same sheets were there except bed was remade... So we got them changed again but waited... Shower had rust stains. TV channels are all Spanish except for two. Food: food was around a 3 out of 10 rating. Cheap, no effort. The best food was the Italian buffet and the reservation restaurants. Oh and make sure you get the chicken tenders! They're to die for. Drinks: all inclusive. Drink all you want have as much as you want. But come with some Pesos to tip your waiter / bar staff if you want them to stay on top of you for refill. I would give them 25-50 pesos to start the day then say I'll give you other half at end. They would be very loyal to you. We came during spring break so lots of drunk kids everywhere. It was nice going to the outdoor malls and lots to sight see. Would go to Cancun again but not this resort.
Comment from Hotel Management
Jun 11, 2016 by Michel, Hotel Management
Dear John: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee. We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services. Cordially, The Management
4 out of 5
Recommended
for Families
by A traveler

Enjoyable experience

Posted Jan 4, 2016
Pros: Location, kids pool, restaurants, kids club
Cons: Better availability for local water activities and expand on breakfast offerings
Location: Note that there are 2 Krystal hotels. Hotel Grand is newer. Close to nightlife thus there will be traffic going towards the hotel. Friendly staff.
All facilities were great. We even took advantage of the in-house photographer for family pictures.
Comment from Hotel Management
Aug 31, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee. We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services. Cordially, The Management
4 out of 5
Recommended
for Everyone
by A traveler from Texas

Posted Jan 2, 2016
Cons: The elevators are saunas.
Reasonably priced hotel with great amenities. Friendly staff. Great ocean view rooms.
Comment from Hotel Management
Aug 31, 2016 by Michel, Hotel Management
Dear Jord; Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
3 out of 5
by A traveler from LAS VEGAS

CANCUN CHRISTMAS VACATION 2015

Posted Dec 29, 2015
Pros: THEIR PILLOWS ARE AWESOME
Cons: THE FOOD
Location: GREAT LOCATION TO EVERYTHING
WE DECIDED TO GO TO CANCUN FOR CHRISTMAS AND THE ONLY HOTEL ALONG THE BEACH ZONE THAT WE COULD AFFORD WAS THE KRYSTAL GRAND.WE STAYED FOR 9 NIGHTS THROUGH CHRISTMAS AND LEFT PRIOR TO NEW YEARS EVE.WE HAVE BEEN TO CANCUN NUMEROUS TIMES AND HAVE STAYED AT VARIOUS HOTELS EACH TIME.WE ESPECIALLY ENJOY BEACHSIDE ROOMS DUE TO THE CALMING EFFECT IT HAS ON OUR PSYCHE.....THE ROOM HERE WAS OKAY BUT FACED NIGHTCLUBS WITH LOUD MUSIC AT NIGHT.....NO SLEEP.....THE STAFF WAS FRIENDLY BUT INATTENTIVE AT TIMES......THE FOOD MEDIOCRE. THERE WERE ANTS IN THE ROOM....HUNDREDS OF THEM.....BUT NO BED BUGS.DO NOT TAKE THE SUPER SHUTTLES FROM THE AIRPORTS....THEY ARE TIME SHARE DISGUISES THAT COST YOU TIME AND MONEY.
Comment from Hotel Management
Sep 8, 2016 by Michel, Hotel Management
Dear Van: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit !! Cordially, The Management
3 out of 5
Recommended
for Everyone
by A traveler

Right on the beach and walking distance to most

Posted Oct 8, 2015
Our experience was awful but that was due to Travelocity and not the hotel. The website does a bait and switch... More to come...
1 out of 5
by A traveler from V

Pictures used were not this hotel

Posted Aug 30, 2015
Shower was from 1979, old tattered robes, great view though of ocean. Could hear party people through the night. Old old old hotel bought my another company, I think it was a Hikton. Ceilings in bad shape.