Ratings based on 78 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
78% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler

Posted Jun 11, 2016
Hotel was wonderful. The staff was very nice and helpful.
Comment from Hotel Management
Jun 17, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Manager
3 out of 5
Recommended
for Everyone
by A traveler from Detroit, MI

3/5/16 Overall Average Trip

Posted Mar 12, 2016
We chose this resort because the price was right. I was very wrong. Luckily I did some reviews and found that it does not include the all inclusive pricing. Be sure you factor that addition and add it. Room: we arrived at 1:30 and were told it wasn't ready. We waited by the pool with our luggage. 3:00 came it was ready. We had a ocean view room. We walked in the room was humid, AC didn't work but we aren't big complainers so we just left the door wall open for fresh air. I always check sheets and there were yellow stains everywhere so I requested fresh sheets. After we got back from the pool the same sheets were there except bed was remade... So we got them changed again but waited... Shower had rust stains. TV channels are all Spanish except for two. Food: food was around a 3 out of 10 rating. Cheap, no effort. The best food was the Italian buffet and the reservation restaurants. Oh and make sure you get the chicken tenders! They're to die for. Drinks: all inclusive. Drink all you want have as much as you want. But come with some Pesos to tip your waiter / bar staff if you want them to stay on top of you for refill. I would give them 25-50 pesos to start the day then say I'll give you other half at end. They would be very loyal to you. We came during spring break so lots of drunk kids everywhere. It was nice going to the outdoor malls and lots to sight see. Would go to Cancun again but not this resort.
Comment from Hotel Management
Jun 11, 2016 by Michel, Hotel Management
Dear John: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee. We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services. Cordially, The Management
4 out of 5
Recommended
for Families
by A traveler

Enjoyable experience

Posted Jan 4, 2016
Pros: Location, kids pool, restaurants, kids club
Cons: Better availability for local water activities and expand on breakfast offerings
Location: Note that there are 2 Krystal hotels. Hotel Grand is newer. Close to nightlife thus there will be traffic going towards the hotel. Friendly staff.
All facilities were great. We even took advantage of the in-house photographer for family pictures.
Comment from Hotel Management
Aug 31, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee. We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services. Cordially, The Management
4 out of 5
Recommended
for Everyone
by A traveler from Texas

Posted Jan 2, 2016
Cons: The elevators are saunas.
Reasonably priced hotel with great amenities. Friendly staff. Great ocean view rooms.
Comment from Hotel Management
Aug 31, 2016 by Michel, Hotel Management
Dear Jord; Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
3 out of 5
by A traveler from LAS VEGAS

CANCUN CHRISTMAS VACATION 2015

Posted Dec 29, 2015
Pros: THEIR PILLOWS ARE AWESOME
Cons: THE FOOD
Location: GREAT LOCATION TO EVERYTHING
WE DECIDED TO GO TO CANCUN FOR CHRISTMAS AND THE ONLY HOTEL ALONG THE BEACH ZONE THAT WE COULD AFFORD WAS THE KRYSTAL GRAND.WE STAYED FOR 9 NIGHTS THROUGH CHRISTMAS AND LEFT PRIOR TO NEW YEARS EVE.WE HAVE BEEN TO CANCUN NUMEROUS TIMES AND HAVE STAYED AT VARIOUS HOTELS EACH TIME.WE ESPECIALLY ENJOY BEACHSIDE ROOMS DUE TO THE CALMING EFFECT IT HAS ON OUR PSYCHE.....THE ROOM HERE WAS OKAY BUT FACED NIGHTCLUBS WITH LOUD MUSIC AT NIGHT.....NO SLEEP.....THE STAFF WAS FRIENDLY BUT INATTENTIVE AT TIMES......THE FOOD MEDIOCRE. THERE WERE ANTS IN THE ROOM....HUNDREDS OF THEM.....BUT NO BED BUGS.DO NOT TAKE THE SUPER SHUTTLES FROM THE AIRPORTS....THEY ARE TIME SHARE DISGUISES THAT COST YOU TIME AND MONEY.
Comment from Hotel Management
Sep 8, 2016 by Michel, Hotel Management
Dear Van: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit !! Cordially, The Management
3 out of 5
Recommended
for Everyone
by A traveler

Right on the beach and walking distance to most

Posted Oct 8, 2015
Our experience was awful but that was due to Travelocity and not the hotel. The website does a bait and switch... More to come...
1 out of 5
by A traveler from V

Pictures used were not this hotel

Posted Aug 30, 2015
Shower was from 1979, old tattered robes, great view though of ocean. Could hear party people through the night. Old old old hotel bought my another company, I think it was a Hikton. Ceilings in bad shape.
3 out of 5
by A traveler from California

Just Ok, but pricey.

Posted Jul 5, 2015
Pros: Concierge and pool activities.
Cons: Restaurant service is slow and the food is just fair. They charge high prices, the food and service should match the cost.
Location: Lots of other hotels, a nice beach, and better restaurants are very close by.
The hotel receptionist guys were immature and unprofessional. They didn't know that I spoke Spanish and laughed about charging me extra for the full price for a room upgrade. The concierge Raul was awesome and made up for the shortcomings of these two guys. The hotel at $300 a night for four people was way overpriced for what you get. Rooms are basic and the beds are not very comfortable. I would recommend Cancun, but not this hotel. Be careful there is still construction noise unless you get the beach view rooms.
4 out of 5
Recommended
for Everyone
by A traveler from Texas

Great location but needs updating

Posted Jul 1, 2015
Pros: Location, Beach, Pool
Cons: Fridge in room, chairs on balcony, noise
Location: Lots of night life, Señor Frogs, James Restaurant (Upstairs from Carlos and Charlie's) had the best food and service we experienced for the price.
(We did not choose All-Inclusive Option because there are so many options close by) Positives: Hotel location is great, especially if you want to walk to nightlife/grocery store/market. Beach was much nicer than many hotels close to us that were covered in disgusting seaweed, and we could always find a chair and umbrella. Great pools with enough chairs and a swim up bar. We did buy beer and a cooler (no fridge), and brought that down to the beach to save some money. The employees were all pleasant and friendly. Negatives: The construction going on next door was loud. Luckily, our room was on the other side. I highly recommend paying extra for ocean view, and ask to be on opposite end of construction . We also got chairs and umbrellas on the other side of hotel where we could not hear it. The rooms are not very luxurious at all, but comfortable enough and clean. No chairs on the balcony. We found out the walls were very thin the last night when we had a bachelor party move in next to us :/ So, bring earplugs!
5 out of 5
Recommended
for Everyone
by A traveler from F

Great hotel with a beautiful view!

Posted May 4, 2015
I enjoyed the great staff and services at the hotel. My room was always clean and stocked daily! I felt very comfortable and safe my entire stay there. I will definitely visit there again!!!