Ratings based on 2,912 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler

Posted Jun 11, 2016
Hotel was wonderful. The staff was very nice and helpful.
Comment from Hotel Management
Jun 17, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Manager
4 out of 5
by A traveler

Posted Apr 25, 2016 on Expedia
It's a 4 star hotel employees were all very nice. I think the room could have been cleaned better. But overall 4 stars
Comment from Hotel Management
Jun 9, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee. We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services. Cordially, The Management
5 out of 5
by A traveler from los angeles, ca

Close to the beach.

Posted Apr 25, 2016 on Expedia
It was overall very nice hotel close to the beach just not great front desk customer service. Everyone else was amazing!! Jose from the altitude lounge club was the best!!!
Comment from Hotel Management
Jun 9, 2016 by Michel, Hotel Management
Dear Cathy: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Manager
2 out of 5
by A traveler from St Joseph

stay for the location and beach only

Posted Apr 24, 2016 on Expedia
Pros: location
Cons: customer service
Location: great location near market , nightlife and beach
When we arrived to the room the glasses had red lipstick on them the bathroom did not function staff rude and disrespectful
Comment from Hotel Management
Jun 16, 2016 by Michel, Hotel Management
Dear William: Thank you very much for your comments; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to upgrade our services. That fact notwithstanding, please accept our most sincere apologies for any inconvenience, and hopefully you will give us another opportunity to serve you better in the future. Cordially, The Management
4 out of 5
by A traveler from boston, MA

Nice hotel, great location, in front of the beach

Posted Apr 23, 2016 on Expedia
Good value hotel, right in front of the beach, and have 5 restaurants in the hotel( steak, Asian, Italian, buffet, and a lounge).
Comment from Hotel Management
Jun 9, 2016 by Michel, Hotel Management
Dear Ying: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Manager
4 out of 5
by A traveler from Ciudad de México

Tiene una playa muy bonita

Posted Apr 22, 2016 on Expedia
Lástima que las camas de la playa rentan por separado 600.
Comment from Hotel Management
Jun 11, 2016 by Michel, Hotel Management
Estimada Judith: Muchas gracias por su amable mensaje acerca de su reciente experiencia. Por favor, acepte nuestras más sinceras disculpas por cualquier inconveniente; tenga la seguridad de sus observaciones se discutieron con nuestro Comité Ejecutivo. Nos agrada que encontró nuestro de servicio alimentos y bebidas, habitación y la playa a su gusto y sin duda haremos todo lo posible para mejorar nuestros servicios para su próxima visita!! Cordialmente, la Gerencia.
4 out of 5
by Tina

Posted Apr 21, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Michel, Hotel Management
Dear Tina: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Manager
5 out of 5
by A traveler from San Antonio, TX

Excellent Rooms

Posted Apr 19, 2016 on Expedia
I arrived for a two day stay at the hotel. It was very comfortable and clean. I had a room with a view and it was totally worth it. The rooms are quiet, so you don't have to deal with noisy neighbors.
Comment from Hotel Management
Jun 9, 2016 by Michel, Hotel Management
Dear Carla: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Manager
4 out of 5
by A traveler

Close to the party zone, but not noisy.

Posted Apr 18, 2016 on Expedia
Pros: The open lobby. The kids play area was very accessible.
Cons: More handicap friendly. I was traveling with a stroller and couldn't take it in certain areas.
Hotel is close to dining, clubs and shops. Lots of amenities on site. Very pretty lobby.
Comment from Hotel Management
Jun 9, 2016 by Michel, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Manager
4 out of 5
by Elena

Posted Apr 17, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Michel, Hotel Management
Estimada Elena Muchas gracias por sus amables comentarios, mismos que se han compartido con nuestro personal. A todos nos da gusto saber que el servicio de nuestro hotel fueron de su agrado. Esperamos que esta sea la primera de muchas visitas más en un futuro no lejano. Cordialmente, La Gerencia