Nice hotel close to the beach but
Posted Jul 23, 2016 on Expedia
This what we experienced when we stay at Krystal grand staying from july 6 until July 13 and going to listed as follows. Walls are really and between the room so that make you can hear anything from everywhere, lobby smell like sewer, AC is not cold, they charged you $25 for each if you lost your room or towel key, the fridge is room temperature even tho after we complaint and they replace a the new one still are room temperature, they charged you to go to the nicer pool they have that they called Infiniti pools, the door at our room won't easily shut which can be frustrating sometimes, if you stay with non inclusive packages like us be careful with the restaurant in the hotel and surrounding they will rip you off really hard, for example we are going to eat at the Ayami restaurant and they charged us double what they originally told us. Hostess fault.
Comment from Hotel Management
Aug 6, 2016 by Michel, Hotel Management
Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee.
We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services.