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A stay at this Zona Hotelera resort places you steps from Delphinus Dreams and a 5-minute walk from Caracol Beach. Forum Beach and Cancun Convention Center are also within half a mile (1 km).
Full-service spa, 24-hour fitness
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this romantic resort. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.
Free WiFi, balconies
In addition to LED TVs with cable channels, the 395 guestrooms offer free WiFi and furnished balconies. Other amenities include 24-hour room service, minibars, and free bottled water.
Krystal Grand Punta Cancun ratings based on 93 Verified Reviews
Guest reviews for Krystal Grand Punta Cancun
Oct 16, 2018 by Alejandro Vanegas, Guest Services Manager
Dear Guest: Thank you very much for your comments; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to upgrade our services. That fact notwithstanding, please accept our most sincere apologies for any inconvenience, and hopefully you will give us another opportunity to serve you better in the future. Cordially,
Great location bad all-inclusive
Jul 22, 2018 by Gerente de Calidad y Servicio.
Dear M, please accept our sincere apologies for any inconvenience you experienced, you may be sure our executive team is working to improve every detail you mentioned. We really hope to have the chance to serve you again in the future to offer our best for you, as you deserve. Remember this is your home away from home.
May 16, 2018 by Gerente de Calidad y Servicio.
Dear Mr. Luis, we really appreciate your rating. Thank you for letting us know our colleagues made everything special for you during your holidays. Remember this is your home away from home
Staff was rude and very unhelpful!
May 27, 2018 by Gerente de Calidad y Servicio.
Dear Jasmine, first of all let us apologies for the inconvenience you report, furthermore, let us thank you share your comments regarding the service you received, because this is the best way we have to make the needed improvements in our process. Nonetheless, we are really interested in recover your trust and that is the reason we kindly ask if is possible you letting us know when do you have plans to back to Cancun to can have everything ready expecting you, and make the relaxing time you deserve. We all will be pretty glad to serve you again. Regards!
Friendly staff and average hotel
Mar 17, 2018 by Gerente de Calidad y Servicio.
Dear guest, thank you for took the time to rate our service, we are glad to know you enjoyed your stay with us. Remember this is your home away from home and we all are happy expecting your return. Regards!
Trip to Cancun
Apr 4, 2018 by Gerente de Calidad y Servicio.
Dear guest, thank you for took the time to rate our service. We are really glad to know we did our best during your stay. Remember this is your home away from home. Regards!
Nice hotel by the beach
Oct 15, 2017 by Gerente de Calidad y Servicio
Dear guest, thank you for took the time to share your comments, your feedback is really matter for us and you may be sure we are working hard to fix the issues you may experienced, in order to serve you better in the future. hopefully to have the chance to serve you again.
BEST HOTEL IN CANCUN!
Sep 12, 2017 by Gerente de Calidad y Servicio
Dear guest, thank you for take the time to rate our service. We are really glad to know you have had a great experience in your holidays. Remember here you have your home away from home
Pictures and ratings were very deceiving
Jul 18, 2017 by Antonio Sánchez
Dear Chelsea: Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We take your comments very seriously and highly regret that we were not able to meet the level of your expectations. You can be sure that all your comments will be addressed; our team is committed to continuously improve the quality of our service. We hope you will give us another opportunity to serve you better in the future. Cordially, The Management
About the Krystal Grand Punta CancunLocation Boulevard Kukulkan Km 8.5, Cancun, QROO 77500
All-inclusive room rates at Krystal Grand Punta Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
- Buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (some restrictions)
- Dining and beverage availability limited at one or more venues
Activities and facilities/equipment
- Fitness facilities
- Motorized water sports
- Scuba-diving certification
- Scuba-diving excursions
- Scuba-diving lessons
- Snorkeling excursions
- Snorkeling gear
- Surcharge for premium food items
- Surcharge for bottled wine
- Surcharge for bottled liquor
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Airport transfers not included
- Fitness facilities included
- Premium food items not included
- Laundry/dry cleaning services not included
- Childcare not included
- Scuba diving excursions not included
- Snorkeling excursions not included
- Scuba diving certification not included
- Motorized water sports not included
- All available beverages included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Offsite tours not included
- Scuba diving lessons not included
- Snorkeling gear not included
- Gratuities included
- Minibar beverages - restrictions apply
- Food and beverage restrictions apply
- One or more venues limit dining availability
- One or more venues limit beverages
- Surcharge for premium food items
- Surcharge for bottled wine
- Surcharge for bottled liquor
Some rates at Krystal Grand Punta Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Krystal Grand Punta Cancun you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a swim-up bar. This beach resort also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free valet parking is available.
- 395 guestrooms or units
- 14 levels
- 2 buildings
- 4 dining venues
- 4 bars or lounges
- Bar on the beach
- Bar by the pool
- Swim-up bar
- Coffee shop
- Kid's club (free)
- Supervised kid's activities (free)
- Childcare (surcharge)
- Cabanas on the beach (free)
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Business facilities
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- Convenience store
- Gift shop
- Beauty salon
- Television in lobby
- Onsite shopping
Available in all rooms: Free WiFi
Free valet parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.8 km / 14.8 mi)
- Parking: Free valet parking
Krystal Grand Punta Cancun offers 395 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies. LED televisions come with premium cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
- Private balcony (furnished)
- In-room dining (24 hours)
- LED television
- Cable channels
- Premium channels
- Cribs (free)
- Housekeeping (daily)
- Hair dryer
- Laptop safe
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
Food & Drink
Guests can enjoy buffet breakfast for a fee.
O - Overlooking the ocean and garden, this restaurant serves breakfast only.
The Grill - Overlooking the ocean and pool, this restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
The Deli - This coffee shop serves breakfast, lunch, and dinner.
The Beach Bar and Grill - This beachfront bar serves lunch only. Guests can enjoy alfresco dining (weather permitting).
The Lounge and Terraces - This tapas bar serves lunch and dinner.
24-hour room service is available.
A waterfall divides the resort's large, 2-level pool. The lower pool features in-water sunbathing chairs and a swim-up bar. The upper-deck pool area offers a quieter setting. Beach access is available on either side of the resort, and the clear Caribbean waters are ideal for swimming and snorkeling. Lounge chairs and palapas are on the beach.
Krystal Grand Punta Cancun offers a daily activities program for children and adults, including yoga, walks on the beach, beach and pool volleyball, water aerobics, and beach soccer. Scooters/mopeds can be rented nearby. Ecotours are available nearby.
The prestigious Cancún Golf Club at Pok-Ta-Pok, designed by Robert Trent Jones Jr., is 1.3 miles (2 kilometers) away. The course incorporates hundreds of meters of dramatic shoreline amid ancient Mayan ruins.
The recreational activities listed below are available either on site or near the Krystal Grand Punta Cancun; fees may apply.
- Water skiing nearby
- Golfing nearby
- Snorkeling nearby
- Parasailing nearby
- Surfing/boogie boarding nearby
- Volleyball on site
- Beach volleyball on site
- Windsurfing nearby
- Yoga classes/instruction on site
- Playground on site
- Bicycle rentals nearby
- Ecotours nearby
- Fitness classes on site
- Golf lessons available nearby
- Sailing nearby
- Scuba diving nearby
- Scooter/moped rentals nearby
- Number of treatment rooms 5
- Couples treatment rooms
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Sauna in spa
- Spa tub in spa
- Sports massage
- Check-in time starts at 3 PM
- Check-in time ends at midnight
- Minimum check-in age is 18
- Check-out by noon
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Free cribs (infant beds)!
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No rollaway/extra beds available
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Breakfast fee: between MXN 280 and MXN 350 per person (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
- Cancun Hyatt Regency
- Cancun Regency
- Cancun Regency Hyatt
- Hyatt Cancun Regency
- Krystal Grand Punta Cancun Resort
- Hyatt Regency Hotel Cancun
- Regency Cancun
- Regency Hyatt Cancun
- Hyatt Regency Cancun Hotel Cancun
- Krystal Grand Punta Cancun Hotel
- Krystal Grand Punta Hotel
- Krystal Grand Punta Cancun
- Krystal Grand Punta
- Hyatt Cancun
- Krystal Grand Punta Resort
You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
- Registered guests are the only ones allowed to be in guestrooms.
- Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.