"Everything was perfect!! Amazing views friendly staff " More

By a verified traveler on Tue 15 May 2018

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Krystal Grand Punta Cancun ratings based on 93 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Krystal Grand Punta Cancun

Everyone (26) Family (1)
4 out of 5
Charged me 680us dollars to eat and drink. Paid for the all inclusive when i booked room...at first they said i did not even have a reservation at the hotel ...

Posted by on Jan 6, 2019

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2 out of 5
I honestly don't know where to begin .... the staff was very friendly and attentive. The rooms were OK, but thats about all that was decent. We had a stay of 8 nights and during the stay they had construction going on, so we weren't able to hang out or nap in our room because we'd be bothered with loud noise. I couldn't understand why they'd place us in a room for such a long stay with construction going on but that wasn't the worst of it. The thing that annoyed me the most is that right behind the hotel is a really nice pool that we couldn't use. They made the pool exclusively for the Altitude Hotel which is ridiculous because it is literally behind the hotel we were staying at. Also, when we tried showering the water came out a dusty orange and when we called front desk they said they were cleaning out their tubes but the thing is why didn't the staff warn us about all these things when we first got there! The water was absolutely disgusting. The worse part is the sink water smelt like spoiled eggs, which was soooo gross. We had a great vacation anyway, the pool was pretty deep - the one we were able to use - the poolside food was pretty good too better than their breakfast. If you stay here, I hope its a better experience than the one I had.

Posted by , from Chicago on Oct 1, 2018

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Comment from Hotel Management

Oct 16, 2018 by Alejandro Vanegas, Guest Services Manager

Dear Guest: Thank you very much for your comments; we are truly sorry to learn we did not live up your expectations. Needless to say, the Executive members have taken note of your comments and are doing their upmost to upgrade our services. That fact notwithstanding, please accept our most sincere apologies for any inconvenience, and hopefully you will give us another opportunity to serve you better in the future. Cordially,

4 out of 5

Great location bad all-inclusive

Great location to the beach right there; walking distance to restaurants bars, the mall and lots of souvenir stores. Hotel is staff not that friendly; hotel staff not that attentive. You need to hunt them to serve your drinks. The all inclusive is bad. The food really bland at all the restaurants especially the buffet food: either too salty, raw, or without flavor, not tasty. Hotel room was clean and spacious great view of the beach. The pools are nice especially the adults only pool. The hotel is old, the elevators are old and an accident waiting to happen ( leaking water, shaking, loud noises). The price of the all inclusive isn’t worth your money. Also you need to reserve most restaurants if you want to dine there so you end up with a couple of choices. The grill restaurant they never bother to come to your table. They are slow and unfriendly. The buffet food at other restaurant is bad but at least you serve yourself.

Posted by , from Montclair, CA on Jun 20, 2018

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Comment from Hotel Management

Jul 22, 2018 by Gerente de Calidad y Servicio.

Dear M, please accept our sincere apologies for any inconvenience you experienced, you may be sure our executive team is working to improve every detail you mentioned. We really hope to have the chance to serve you again in the future to offer our best for you, as you deserve. Remember this is your home away from home.

5 out of 5
Everything was perfect!! Amazing views friendly staff

Posted by , from oxnard ca on May 15, 2018

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Comment from Hotel Management

May 16, 2018 by Gerente de Calidad y Servicio.

Dear Mr. Luis, we really appreciate your rating. Thank you for letting us know our colleagues made everything special for you during your holidays. Remember this is your home away from home

3 out of 5

Staff was rude and very unhelpful!

Stayed from April 8 until April 12 and during my stay I nice hotel bedding was dirty I also got hurt.The date was April 11. While exiting my room my pant leg was caught with a nails that was sticking out from the balcony in front of my room. My pants were cut wide open my leg was punctured. I immediately called the front desk which was of no help. I was transferred four times before I went downstairs to speak to someone at the front desk. I spoke to a gentleman who said The manager was in a meeting and couldn't talk with me at the time. This guy was of no help and didn’t even ask me was I OK or if I needed any kind of assistance. He asked me what room I was in and where was the nails located. I asked him again was he really a assistant manager because he had no care to what I just told him had happped. He was more interested in where the nails was in the hotel. I Immediately went downstairs to the Expedia advisor for help. Who took me back to the front desk for help and was very helpful. Once again we talked to the same gentleman and some other people to assist me with my situation. The gentleman who I spoke with at first then become helpful and tried to make things better. I was giving a sewing kit and a bandage. After eating a late lunch because of the situation I returned back to my room and noticed all the nails were taken out and still no manager and given me a call to check to see if I was OK I am leaving today ripped pants and a punctured leg. Very unhappy.

Posted by , from connecticut on Apr 13, 2018

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Comment from Hotel Management

May 27, 2018 by Gerente de Calidad y Servicio.

Dear Jasmine, first of all let us apologies for the inconvenience you report, furthermore, let us thank you share your comments regarding the service you received, because this is the best way we have to make the needed improvements in our process. Nonetheless, we are really interested in recover your trust and that is the reason we kindly ask if is possible you letting us know when do you have plans to back to Cancun to can have everything ready expecting you, and make the relaxing time you deserve. We all will be pretty glad to serve you again. Regards!

4 out of 5

Friendly staff and average hotel

Location of hotel is great...close to beach action, night life, and convenience store. If your not on all inclusive plan it is very spendy. Well kept grounds and beach area is nice.

Posted by , from MN on Mar 17, 2018

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Comment from Hotel Management

Mar 17, 2018 by Gerente de Calidad y Servicio.

Dear guest, thank you for took the time to rate our service, we are glad to know you enjoyed your stay with us. Remember this is your home away from home and we all are happy expecting your return. Regards!

4 out of 5

Trip to Cancun

Pros: The beaches, options to eat at the hotel.
Cons: The elevator was slow
Location: Plenty of places to walk to and shop. It was near a bus stop and lots of taxi services
The place is excellent, nice ocean view. Friendly staff, food was great.

Posted by , from Ohio on Mar 9, 2018

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Comment from Hotel Management

Apr 4, 2018 by Gerente de Calidad y Servicio.

Dear guest, thank you for took the time to rate our service. We are really glad to know we did our best during your stay. Remember this is your home away from home. Regards!

4 out of 5

Nice hotel by the beach

1st room smell, 2 nd room had two queen we order a king bed, 3rd room finally had what we wanted.

Posted by , from PA on Oct 13, 2017

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Comment from Hotel Management

Oct 15, 2017 by Gerente de Calidad y Servicio

Dear guest, thank you for took the time to share your comments, your feedback is really matter for us and you may be sure we are working hard to fix the issues you may experienced, in order to serve you better in the future. hopefully to have the chance to serve you again.

5 out of 5

BEST HOTEL IN CANCUN!

Pros: beach and location
Cons: better food in the deli
Location: everything is a block away
This is my second time staying at the Krystal Grand Punta and I will continue to stay there every time I visit Cancun. They have the best beach in all of Cancun hands down! Also the clubs, bars, restaurants and malls are all a block away from the hotel, never have to waste money on a taxi! Staff is great and the pools are awesome.

Posted by , from San Diego on Sep 10, 2017

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Comment from Hotel Management

Sep 12, 2017 by Gerente de Calidad y Servicio

Dear guest, thank you for take the time to rate our service. We are really glad to know you have had a great experience in your holidays. Remember here you have your home away from home

1 out of 5

Pictures and ratings were very deceiving

One thing I will start with is that the staff was so friendly and helpful during the whole situation. The hotel room smelled like sewage and their was water backing up through the drain in the bathroom, the bed was literally almost on the floor and hard as a rock, you could tell the entire hotel was very old. Pictures and ratings of this hotel were very deceiving. The hotel looks nice on the surface but is not once you actually get there. The lobby (which was open to all the rooms) was not air conditioned and very hot (it was cooler when you got outside) and muggy. We were so unhappy we actually asked for a refund and went to the JW Marriott.

Posted by , from WV on Jul 13, 2017

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Comment from Hotel Management

Jul 18, 2017 by Antonio Sánchez

Dear Chelsea: Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We take your comments very seriously and highly regret that we were not able to meet the level of your expectations. You can be sure that all your comments will be addressed; our team is committed to continuously improve the quality of our service. We hope you will give us another opportunity to serve you better in the future. Cordially, The Management

All-inclusive Details

All-inclusive room rates at Krystal Grand Punta Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
Land activities

  • Fitness facilities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Snorkeling gear not included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor

Property Features

Some rates at Krystal Grand Punta Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Krystal Grand Punta Cancun you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a swim-up bar. This beach resort also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free valet parking is available.

  • 395 guestrooms or units
  • 14 levels
  • 2 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Internet

Available in all rooms: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.8 km / 14.8 mi)
  • Parking: Free valet parking

Room Amenities

Krystal Grand Punta Cancun offers 395 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies. LED televisions come with premium cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests can enjoy buffet breakfast for a fee.

O - Overlooking the ocean and garden, this restaurant serves breakfast only.

The Grill - Overlooking the ocean and pool, this restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

The Deli - This coffee shop serves breakfast, lunch, and dinner.

The Beach Bar and Grill - This beachfront bar serves lunch only. Guests can enjoy alfresco dining (weather permitting).

The Lounge and Terraces - This tapas bar serves lunch and dinner.

24-hour room service is available.

Nearby Activities

A waterfall divides the resort's large, 2-level pool. The lower pool features in-water sunbathing chairs and a swim-up bar. The upper-deck pool area offers a quieter setting. Beach access is available on either side of the resort, and the clear Caribbean waters are ideal for swimming and snorkeling. Lounge chairs and palapas are on the beach.

Krystal Grand Punta Cancun offers a daily activities program for children and adults, including yoga, walks on the beach, beach and pool volleyball, water aerobics, and beach soccer. Scooters/mopeds can be rented nearby. Ecotours are available nearby.

The prestigious Cancún Golf Club at Pok-Ta-Pok, designed by Robert Trent Jones Jr., is 1.3 miles (2 kilometers) away. The course incorporates hundreds of meters of dramatic shoreline amid ancient Mayan ruins.

The recreational activities listed below are available either on site or near the Krystal Grand Punta Cancun; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Massages