Get an overview of this hotelCancún resort with 3-story health/fitness spa

Popular property highlights

Free self parking
Free valet parking
Free WiFi
Indoor pool
Business center

With a stay at JW Marriott Cancun Resort & Spa in Cancun (Avenida Kukulkan), you'll be minutes from Ballenas Beach and close to La Isla Shopping Mall.

This 4.5-star resort is within close proximity of Aquaworld and Luxury Avenue Shopping Mall.

Make yourself at home in one of the 448 air-conditioned rooms featuring minibars and LED televisions. Rooms have private balconies. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Bathrooms have complimentary toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Enjoy a meal at one of the resort's dining establishments, which include 8 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 4 bars/lounges.

Featured amenities include complimentary wired Internet access, a business center, and express check-in. Event facilities at this resort consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Renovations & Closures

The property will be renovating from 02 October 2017 to 20 December 2017 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

In addition to an indoor swimming pool, jet spa, and fitness center equipped with weight machines, cardio machines, and free weights (all complimentary), the three-story, 3,252-square-meter (35,000-sq-ft) health-and-beauty spa includes women's and men's wet sides with saunas, steam rooms, Vichy showers, side-by-side hot and cold eight-person spa tubs, and relaxation lounges (daily surcharge for all).

Spa services include massage, body scrubs and wraps, and facials--many featuring traditional Mayan techniques and ingredients--as well as hair- and nail-care and waxing. An exercise studio offers Pilates, yoga, aerobics, kickboxing, stretching, and spinning classes (surcharges for all classes). Connected by a 40-meter (44-yard) skybridge, a partner resort, Marriott CasaMagna Resort Cancun, includes a children's club offering supervised activities (surcharges) for guests' children aged 4-12. Guests enjoy signing privileges at Marriott CasaMagna Resort Cancun's restaurants. A shopping arcade includes an art gallery and a jewelry shop. A business center contains five computers offering high-speed Internet connections (surcharges). Wireless Internet access (surcharge) is available throughout the resort. The JW Marriott Cancun Resort purifies its water.

  • Express check-in 
  • Number of outdoor pools - 3 
  • Babysitting or childcare 
  • Elevator/lift 
  • Children's club 
  • Indoor pool 
  • 24-hour front desk 
  • Poolside bar 
  • Business center 
  • Porter/bellhop 
  • Express check-out 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free valet parking 
  • Supervised childcare/activities 
  • Hair salon 
  • Concierge services 
  • Gift shops or newsstand 
  • Shopping on site 
  • Outdoor tennis court 
  • Total number of rooms - 448 
  • Number of floors - 14 
  • Airport transportation (surcharge) 
  • Tennis on site 
  • Rooftop terrace 
  • Number of bars/lounges - 4 
  • Full-service spa 
  • Swim-up bar 
  • Conference space 
  • Meeting rooms 8 
  • Tours/ticket assistance 
  • Coffee shop or café 
  • Steam room 
  • Free WiFi 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Free wired Internet 
  • Smoke-free property 
  • Children's club (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Children's pool 
  • Safe-deposit box at front desk 
  • Spa services on site 
  • Number of restaurants - 8 
  • Breakfast available (surcharge) 
  • Laundry facilities 
  • Spa tub 
  • 24-hour fitness facilities 
  • Wedding services 
  • Garden 
  • Multilingual staff 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Indoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Outdoor tennis court  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: ,

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking, Free valet parking

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Premium bedding 
  • Separate sitting area 
  • Balcony 
  • Room service (24 hours) 
  • Air conditioning 
  • Free newspaper 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Turndown service 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • In-room childcare (surcharge) 
  • Cable TV service 
  • Iron/ironing board 
  • In-room safe 
  • Daily housekeeping 
  • Desk 
  • Pillow menu 
  • Wired Internet access (surcharge) 
  • In-room massage available 
  • LED TV 
  • Rollaway/extra beds (free) 
  • Free cribs/infant beds 
  • WiFi (surcharge) 

Where to Eat

Sedona Grill - Enjoy steak, seafood, pork and poultry dishes served with a distinctive Southern flair inspired by the tastes and culture of the American Southwest. Sedona Grill has a bar and is open for breakfast, lunch and dinner.

Gustino Italian Grill - Fine-dining Italian dinner restaurant featuring antipasti bar and a domed ceiling painted with a mural.

Beachwalk - Casual open-air spot open mid-morning to early evening for light lunches and snack foods. Indoor and terrace seating. Beachwear sold, also.

Gift Shop/Deli - All-day takeout foods, espresso drinks, pastries, gelato.

Lobby Bar - Ocean view, overstuffed seating, fresh flowers, floral carpets. Open late afternoon to late night for espresso, brandy, cigars, cocktails. Live music nightly during high season.

Pool Bar - Open mid-morning to early evening for snack foods, tropical drinks.

Lobby Bar - Espresso, brandy, cigars, and tropical drinks are the features here, in a gracious setting of plush seating and floral carpets.

Gourmet Deli - This spot has takeout foods, espresso drinks, pastries, and gelato available at breakfast, lunch, and dinner.

Nearby Things to Do

Arrayed above the resort's 200-meter (219-yard) beach frontage are a main pool complex, a 6-meter-long (20-ft) spa tub, and a second, 14-meter-long (45-ft) quiet freeform pool secluded on the hotel tower's south side. The sinuous, 100-meter-long (109-yard) main pool includes a toddler's wading area, and has an infinity edge overlooking the Caribbean Sea. Two six-person spa tubs adjoin the pool. Thatch-roof palapas with lounge chairs and fruit can be rented on the beach.

Near the quiet pool lies a lagoon-style 4.5-meter-deep (15-ft) scuba-diving pool measuring approximately 15 by 15 meters (50 by 50 ft) containing an artificial reef and connecting to a 100-meter-long (109-yard) shallow channel for beginning divers. An independent watersports center, AquaWorld, offers beginner, refresher, and certification diving courses (surcharges).

An indoor pool sheltered by a two-story pavilion with floor-to-ceiling windows includes a 23-meter (25-yard) side for swimming laps and jets on a shorter side for swimming against a current. Adjacent to the pool is a 5.25-meter-square (17-ft) spa tub.

The resort rents boogie boards, and AquaWorld arranges parasailing flights. AquaWorld's main center is a marina located 1.5 km (1 mi) away on Nichupté Lagoon, where a myriad of watersports are available, including kayaking, personal watercraft, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions.

The resort includes two lighted tennis courts (surcharges). The 18-hole Hilton golf course is 2.5 km (1.5 mi) from the hotel, and the 18-hole Pok-Ta-Pok Golf Club is 7.5 km (4.75 mi).

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Water skiing nearby 
  • Golfing nearby 
  • Surfing/boogie boarding on site 
  • Snorkeling nearby 
  • Parasailing nearby 
  • Windsurfing nearby 
  • Yoga classes/instruction on site 
  • Pilates classes on site 
  • Playground on site 
  • Fitness classes on site 
  • Personal motorized watercraft on site 
  • Sailing nearby 
  • Scuba diving nearby 

Spa Services

  • Spa tub in spa 
  • Steam room in spa 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.
Guests who book a minimum 3-night stay in a "Club 91" room type will receive roundtrip airport transportation and must contact the hotel directly at least 48 hours prior to arrival with their flight details to arrange pick up. For more details, please contact the office using the information on the reservation confirmation received after booking.
Please note: This property is renovating some of its guestrooms from October 2 - December 17, 2017. Work will be isolated to specific zones, and buffer areas will be used. Guests can expect to hear some construction-related noise on some days from 9 AM to 6 PM. Club 91 Level is closed from September 18 - December 15, 2017. Tennis courts may not be available during this time. All other public areas will be available. For details, please contact the property using the number provided on the booking confirmation email.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Only service animals are allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: USD 28 per person (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 18.00 per person (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Cancun JW
  • Cancun Marriott JW
  • Cancun Marriott Resort
  • JW Cancun
  • JW Cancun Marriott
  • JW Marriott Cancun
  • JW Marriott Cancun Resort
  • JW Marriott Resort Cancun
  • Marriott Cancun
  • Marriott Resort Cancun
  • Jw Marriott Cancun Hotel Cancun
  • Cancun Marriott

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Special Offer

Book a minimum 3-night stay in any "Club 91" room type and receive roundtrip airport transportation.

Guests must contact the hotel directly at least 48 hours prior to arrival with their flight details to arrange pick up; contact information is provided on the booking confirmation email. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.


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