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Room type

Room, Ocean View

Max Occupancy: 4 guests (up to 3 children, 3 infants)

Premium Room, Ocean View

Max Occupancy: 4 guests (up to 3 children, 3 infants)

Luxury Suite, 1 King Bed

Max Occupancy: 4 guests (up to 3 children, 3 infants)

Suite, 1 King Bed (Caribbean)

Max Occupancy: 4 guests (up to 3 children, 3 infants)

Premium Room, Ocean View

Max Occupancy: 4 guests (up to 3 children, 3 infants)

Grand Suite, 1 King Bed, Oceanfront

Max Occupancy: 4 guests (up to 3 children, 3 infants)

Club Suite, 1 King Bed, Oceanfront

Max Occupancy: 4 guests (up to 3 children, 3 infants)

Presidential Suite, 1 King Bed

Max Occupancy: 4 guests (up to 3 children, 3 infants)


Get an overview of this hotelCancún resort with 3-story health/fitness spa

With a stay at JW Marriott Cancun Resort & Spa in Cancun (Hotel Zone), you'll be minutes from Playa Ballenas and close to La Isla Shopping Mall.

This 4.5-star resort is within close proximity of Aquaworld and Luxury Avenue.

Make yourself at home in one of the 448 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and an outdoor tennis court. Additional amenities include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Enjoy a meal at one of the resort's dining establishments, which include 9 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a poolside bar, a swim-up bar, or one of 3 bars/lounges.

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this resort consist of conference space, meeting rooms, and a meeting room. Free valet parking is available onsite.

Hotel Amenities

Hotel Amenities

In addition to an indoor swimming pool, jet spa, and fitness center equipped with weight machines, cardio machines, and free weights (all complimentary), the three-story, 3,252-square-meter (35,000-sq-ft) health-and-beauty spa includes women's and men's wet sides with saunas, steam rooms, Vichy showers, side-by-side hot and cold eight-person spa tubs, and relaxation lounges (daily surcharge for all).

Spa services include massage, body scrubs and wraps, and facials--many featuring traditional Mayan techniques and ingredients--as well as hair- and nail-care and waxing. An exercise studio offers Pilates, yoga, aerobics, kickboxing, stretching, and spinning classes (surcharges for all classes).

Connected by a 40-meter (44-yard) skybridge, a partner resort, Marriott CasaMagna Resort Cancun, includes a children's club offering supervised activities (surcharges) for guests' children aged 4-12. Guests enjoy signing privileges at Marriott CasaMagna Resort Cancun's restaurants. A shopping arcade includes an art gallery and a jewelry shop. A business center contains five computers offering high-speed Internet connections (surcharges). Wireless Internet access (surcharge) is available throughout the resort. The JW Marriott Cancun Resort purifies its water.

  • Indoor pool 
  • Poolside bar 
  • Swim-up bar 
  • Children's pool 
  • Full-service spa 
  • Steam room 
  • Sauna 
  • Spa tub 
  • Free newspapers in lobby 
  • Health club 
  • Babysitting or childcare (surcharge) 
  • Children's club (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Business center 
  • Meeting rooms 
  • Conference space 
  • Total number of rooms - 448 
  • Express check-in 
  • Safe-deposit box at front desk 
  • Porter/bellhop 
  • Express check-out 
  • 24-hour front desk 
  • Multilingual staff 
  • Gift shops or newsstand 
  • Shopping on site 
  • Hair salon 
  • Dry cleaning/laundry service 
  • Tennis on site 
  • Elevator/lift 
  • Number of floors - 14 
  • Number of bars/lounges - 3 
  • Wedding services 
  • Supervised childcare/activities 
  • Coffee shop or café 
  • Concierge services 
  • 24-hour fitness facilities 
  • Number of outdoor pools - 3 
  • Tours/ticket assistance 
  • WiFi (surcharge) 
  • Rooftop terrace 
  • Children's club 
  • Laundry facilities 
  • Babysitting or childcare 
  • Garden 
  • One meeting room 
  • Free valet parking 
  • Luggage storage 
  • Outdoor tennis court 
  • Free self parking 
  • Number of restaurants - 9 
  • Spa services on site 
  • Breakfast available (surcharge) 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Indoor pool  
  • Children's pool  
  • Outdoor tennis court  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Wireless internet access ( 14.95 USD per day )

Available in some public areas: Wireless internet access ( 18.00 USD per day )


Free self parking, Free valet parking

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Premium bedding 
  • Balcony 
  • Room service (24 hours) 
  • Air conditioning 
  • Climate control 
  • Blackout drapes/curtains 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • Slippers 
  • Deep soaking bathtub 
  • In-room childcare (surcharge) 
  • Cable TV service 
  • Pillow menu 
  • Iron/ironing board 
  • In-room safe 
  • Daily housekeeping 
  • Desk 
  • In-room massage available 
  • LCD TV 
  • Free cribs/infant beds 
  • WiFi (surcharge) 

Where to Eat

Sedona Grill - Enjoy steak, seafood, pork and poultry dishes served with a distinctive Southern flair inspired by the tastes and culture of the American Southwest. Sedona Grill has a bar and is open for breakfast, lunch and dinner.

Gustino Italian Grill - Fine-dining Italian dinner restaurant featuring antipasti bar and a domed ceiling painted with a mural. (Closed October 5, 2010 through November 1, 2010.)

Beachwalk - Casual open-air spot open mid-morning to early evening for light lunches and snack foods. Indoor and terrace seating. Beachwear sold, also.

Gift Shop/Deli - All-day takeout foods, espresso drinks, pastries, gelato.

Lobby Bar - Ocean view, overstuffed seating, fresh flowers, floral carpets. Open late afternoon to late night for espresso, brandy, cigars, cocktails. Live music nightly during high season.

Pool Bar - Open mid-morning to early evening for snack foods, tropical drinks.

Lobby Bar - Espresso, brandy, cigars, and tropical drinks are the features here, in a gracious setting of plush seating and floral carpets.

Gourmet Deli - This spot has takeout foods, espresso drinks, pastries, and gelato available at breakfast, lunch, and dinner.

The hotel also contains a deli/espresso/gelato shop.

Nearby Things to Do

Arrayed above the resort's 200-meter (219-yard) beach frontage are a main pool complex, a 6-meter-long (20-ft) spa tub, and a second, 14-meter-long (45-ft) quiet freeform pool secluded on the hotel tower's south side. The sinuous, 100-meter-long (109-yard) main pool includes a toddler's wading area, and has an infinity edge overlooking the Caribbean Sea. Two six-person spa tubs adjoin the pool. Thatch-roof palapas with lounge chairs and fruit can be rented on the beach.

Near the quiet pool lies a lagoon-style 4.5-meter-deep (15-ft) scuba-diving pool measuring approximately 15 by 15 meters (50 by 50 ft) containing an artificial reef and connecting to a 100-meter-long (109-yard) shallow channel for beginning divers. An independent watersports center, AquaWorld, offers beginner, refresher, and certification diving courses (surcharges).

An indoor pool sheltered by a two-story pavilion with floor-to-ceiling windows includes a 23-meter (25-yard) side for swimming laps and jets on a shorter side for swimming against a current. Adjacent to the pool is a 5.25-meter-square (17-ft) spa tub.

The resort rents boogie boards, and AquaWorld arranges parasailing flights. AquaWorld's main center is a marina located 1.5 km (1 mi) away on Nichupté Lagoon, where a myriad of watersports are available, including kayaking, personal watercraft, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions.

The resort includes two lighted tennis courts (surcharges). The 18-hole Hilton golf course is 2.5 km (1.5 mi) from the hotel, and the 18-hole Pok-Ta-Pok Golf Club is 7.5 km (4.75 mi).

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Sailing nearby 
  • Water skiing nearby 
  • Personal motorized watercraft on site 
  • Windsurfing nearby 
  • Parasailing nearby 
  • Aerobics on site 
  • Pilates classes on site 
  • Playground on site 
  • Scuba diving on site 
  • Surfing/boogie boarding on site 
  • Yoga classes/instruction on site 

Spa Services

  • Steam room in spa 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Hotel Policies


Check-in time starts at 4 PM

Check-in time ends at Midnight


Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available


Hotel Name

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