Ratings based on 203 Guest Reviews

Hear it directly from our travelers
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.4 Hotel condition
Hear it directly from our travelers
5 out of 5
by A traveler from Rhode Island

Excellent location and staff!

Posted Jul 25, 2016 on Expedia
Pros: The staff was very hospitable and readily available to help.
Cons: I wish for dinner they had more Mexican options. Breakfast and lunch provided some but dinner didn't have many.
Location: Scuba diving, snorkeling, Turtle farm, Zip lining, boat tours, underwater museum.
This hotel was beautiful! highly recommended to anyone looking for a honeymoon location or a relaxing get away. Very clean and great air conditioning. Upon arriving we were greeted with cool lavender towels and refreshing drinks. The resort has a nice private beach with chairs, kayaks, and paddle boards available for use. Every night they provide some form of entertainment (Live Mexican show, Karaoke, salsa dancing etc.). The staff could not be any more friendlier and helpful. The island itself is very welcoming and friendly. Dolphin swimming, or zip lining can be done nearby.
5 out of 5
by A traveler

1st time to Isla Mujeres

Posted Jul 4, 2016 on Expedia
This was a phenomenal trip! The location, views of the ocean, and staff made this truly enjoyable.
Comment from Hotel Management
Jul 15, 2016 by Vladimir Ortiz / Palace Resorts, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A traveler from Tucson, AZ


Posted Jun 26, 2016 on Expedia
My partner and I normally go to that area around May. Since we wanted to swim with Whale sharks we went in late June. I am so glad we did. The resort and everyone that works there made it so relaxing and such an awesome experience. The room, the food, everything was just what we were needing.
5 out of 5
by Noa from Israel

The perfect place!!

Posted Jun 5, 2016 on Hotels
Was amazing! Every single thing was perfect
Comment from Hotel Management
Jul 15, 2016 by Vladimir, Hotel Management
Dear Ms. Noa Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A traveler from Calif. Los Angeles

Our Honeymoon

Posted May 5, 2016 on Expedia
Pros: The staff!!!
Cons: Nothing!!!
Location: We had a taxi drive us. We swam with the dolphins. Went on the glass bottom boat. Saw the Myan ruins, and went to Centro to shop. Didn't want to leave
The staff is the most nicest people my husband and I have ever met!!!! Oh my gosh, they made us feel soooooo special. Addressed us by name daily, walked us to our table, put napkin on our lap, even put a purse holder next to the table. The food, the best. We had a honeymoon dinner on the beach. It was absolutely beautiful. We're coming back. And soon!!!
5 out of 5
by Sapir from ישראל

Posted Apr 28, 2016 on Hotels
מלון מדהים הכל כלול שווה כל פסו שירות הכי אדיב שנתקלנו
5 out of 5
by A traveler

Amazing for relaxation !

Posted Apr 27, 2016 on Hotels
It was an amazing stay, i wish i could stay there longer, Great service, quick and kind at the pool, Good food, very quiet, good for relaxing, the pool is great, a bit far from center but no big deal, add to all that the boat taking u free to puerto juares and it completes a wonderful experience !!!!!
5 out of 5
by A traveler from winnipeg, Mb

Our Stay Exceeded our Expectations!

Posted Apr 16, 2016 on Expedia
Pros: The staff went out of their way to make sure you enjoyed your stay.
Cons: Although the food was good, more variety to the menu each day would help.
Location: We chose to spend most of our time enjoying the resort amenities. There are tours close by (dolphin encounter, turtle farm, snorkeling, diving).
We were looking for a small resort to celebrate our fifth anniversary. The Isla Mujeres Palace fit the bill. The Staff were extremely welcoming & accommodating. We celebrated our anniversary with a romantic dinner on the dock. There is only one restaurant, but the food was excellent and choices good. Room service is available. Beach was lovely as well as pool area.
5 out of 5
by A traveler

Relaxing Resort

Posted Apr 9, 2016 on Expedia
Isla Mujeres Palace is one of the most relaxing resorts we have visited. The resort is small, only around 60 rooms, so there was never large crowds at the pool or restaurants. If you're looking for a party atmosphere, this is not the place. The staff is amazing and they do everything possible to make your stay perfect. The rooms are recently renovated and the bed was very comfortable. The resort credits are nice and we used ours for two Spa treatments as well as an intro to scuba diving experience. We were surprised at the quality and presentation of the food. The food is prepared to order and nearly everything we ate was delicious. The only downside is the food can take a bit of time to come out. Also, since there is only one restaurant, it can become a bit monotonous eating at the same place every night despite the menu changing slightly. Overall, highly highly recommended resort for anyone looking for a relaxing vacation.
5 out of 5
by A traveler from Wisconsin

Great, private place to stay.

Posted Mar 26, 2016 on Expedia
Pros: We'd like to thank: Ismael, Jorge the waiter, Wilma, Albert, Edgar, David, Jorge the lifeguard, Josalito, Mariam, Christina, Roger, and Uriel. Awesome
Cons: The only thing minor inconvenience is that there is not a restroom closer to the dining area and front beach area. There are 2 options further back.
Location: We walked to the turtle farm & local town where we walked straight across the island to the cemetery-interesting, and the bead co-op for jewelry.
OVERVIEW: The hotel is small, so it's very private. The staff gets to know you and often calls you by name. Lounge chairs are always available right on the beach or by the pool. The rooms and facility are very clean, and the view from the 2nd floor community balcony is stunning. Since it's adults only, the atmosphere is peaceful, so if you are looking for a lively night-life, this would not be the place. FOOD: There is only 1 main restaurant, so we thought we would tire of the food, but there is a daily menu insert with a theme, such as Italian, Mexican, etc. The main menu is wonderful - recommendations are the beet soup, Mexican soup, duck sliders, flank steak, lamb chops, and Mahi Mahi. Everyday, fresh fruit is at the buffet, with various juices, and a salad bar. The Mayan coffee at dinner is quite the show, where the waiter lights the coffee on fire - such an art. There is also a pool restaurant with more pub-like food available. ACTIVITIES: We did the kayaks, paddle boards, and snorkeling. VOUCHERS: We used the hotel voucher for the Dolphin excursion- great deal and the upgraded option we chose included us being pulled by the dolphins and also pushed up to a vertical position above the water with each dolphin's nose pushing our feet. (For us it cost about $30 a person). It was a great experience at such a low price. We also used the voucher for the excursion to Garrafon Park where we did the zip line and snorkeling. The views from here are also wonderful.