4.1 out of 5

This 4-star resort is within close proximity of Capitán Dulché Museum and Joysxee Floating Bottle Island.

Located in Isla Mujeres, Isla Mujeres Palace Couples Only All Inclusive Resort is by the ocean and minutes from Mundaca House and Tortugranja Turtle Farm.

Make yourself at home in one of the 62 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private balconies. 21-inch LED televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.

Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find an outdoor pool and a 24-hour fitness center. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at the resort's restaurant, where you can take in a garden view, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary buffet breakfast is served daily.



Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A ferry terminal shuttle is provided at no charge, and free valet parking is available onsite.

All-Inclusive Details

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Snorkeling excursions

Land activities

  • Bicycling

Lessons/classes/games

  • Bartending
  • Language

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Not included

  • Motorized water sports
  • Premium food items
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Property Features

Isla Mujeres Palace Couples Only All Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Isla Mujeres Palace Couples Only All Inclusive Resort like an outdoor pool and complimentary bicycles.

Free breakfast is available daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers a 24-hour fitness center, a rooftop terrace, and a garden. Self parking and valet parking are free. A complete renovation of Isla Mujeres Palace Couples Only All Inclusive Resort was completed in September 2015.

Smoking is allowed in designated areas at this 4-star Isla Mujeres resort.

  • 1 building
  • 62 guestrooms or units
  • 3 levels
  • Built in 2007
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking

Room Amenities

Isla Mujeres Palace Couples Only All Inclusive Resort offers 62 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 21-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11:30 AM.

Lobby Bar - This lobby lounge overlooks the ocean. Open daily.

24-hour room service is available.

Pool and Snack Area - Onsite diner. Guests can enjoy drinks at the bar. Open daily.

Azul Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Breakfast

Start your day with a free buffet breakfast, available daily from 6:30 AM to 11:30 AM. You can order up room service around the clock.

Nearby Things to Do

Isla Mujeres Palace All Inclusive Resort has an outdoor pool and a small fitness room with cardio machines and free weights. Guests also have the use of kayaks and bicycles.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Beach volleyball on site 
  • Sailing nearby 
  • Windsurfing nearby 
  • Free bicycles on site 
  • Ecotours nearby 
  • Kayaking on site 
  • Scuba diving on site 
  • Snorkeling on site 
  • Volleyball on site 

Spa Services

  • Hot stone massage 
  • Number of treatment rooms 3 
  • Couples treatment rooms 
  • Massages 

Resort Policies

Check-in

Minimum check-in age is 18

Check-in time ends at 11:30 PM

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • This property welcomes adults only.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Resort Name

  • All Inclusive Isla Mujeres
  • Isla Mujeres All Inclusive
  • Isla Mujeres Palace Couples Only
  • Isla Mujeres Palace Couples Only All Inclusive Resort
  • Palace Couples Only All Inclusive Resort
  • Palace Resort Isla Mujeres

You should know

Isla Mujeres Palace Couples Only All Inclusive Resort offers transfers from the ferry terminal. Please contact the property at the number on the booking confirmation 72 hours prior to arrival prior to arrival with your arrival details. Registered guests are the only ones allowed to be in guestrooms.

Resort Credit Offer

Book a stay in any room or rate category and receive a resort credit fixed amount based on length of stay.

Resort credit and redemption details provided at check-in. Credit is not cumulative or combinable. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Unlimited Phone Calls Promotion

Book a stay in any room/rate category for travel anytime and receive complimentary unlimited in-room phone calls to phone-numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada.

Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico. Valid anytime, subject to availability. Other restrictions may apply.

Complimentary Honeymoon Offer

Book a 3-night minimum stay in any room and rate category and contact the property after booking using the information on the reservation confirmation received after booking to receive the following benefits: Mini honeymoon cake, bottle of sparkling wine, complimentary honeymoon dinner at select restaurants, 2 honeymoon t-shirts, breakfast in bed (upon request), guaranteed turndown service, and late check-out until 6 PM (subject to request and availability).

Proof of marriage required at check-in; marriage date must be less than 1 year prior to arrival. Upon arrival, guests will be directed to the Honeymoon Desk to make arrangements. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including Beach Palace Resort All Inclusive, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, Sun Palace Couples Only All Inclusive, and Cozumel Palace All Inclusive.

Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Complimentary Yacht Ride Offer

Book a stay in any room or rate category for travel after February 14, 2016 and receive a complimentary yacht transfer to the hotel from Marina Hacienda del Mar, Cancun, for up to 9 guests, including luggage.

Full details provided by hotel. Guests are responsible for their own transportation from the airport to the Marina Hacienda del Mar office. Offer valid for up to 9 guests. Guests must contact the hotel directly at least 24 hours in advance, between 9 AM-6 PM, with their flight details to arrange transfer; contact information is provided on the booking confirmation email. Same-day applications will not be permitted. Guests arriving late are responsible for their own transportation. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.