Ratings based on 407 Guest Reviews

Hear it directly from our travelers
3.8 out of 5
92% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.7 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
1 out of 5
Recommended
for Personal Event
by Mario from Texas

Posted Nov 12, 2015 on Hotels
Room was dirty, front desk person never answer the phone, room to small I mean very small
Comment from Hotel Management
Dec 15, 2015 by Joan Ferrer, Hotel Management
Thank you very much for your comments. The size of the rooms are the same all around the world, it's an Ibis standard, I'm sorry we didn't met your expectations. Our prices are very attractive too, we are without doubt, the best option in Cancun regarding quality/price Warm regards
5 out of 5
Recommended
for Couples
by A traveler

ibis Cancun Centro

Posted Nov 10, 2015 on Hotels
Great small room, great view. Good location in town, near malls and restaurants.
4 out of 5
Recommended
for Everyone
by A traveler from Bogotá, Colombia

Hotel económico, con buena ubicación y facilidades

Posted Nov 5, 2015 on Expedia
Hotel con buenas instalaciones,excelente ubicación y su relación costo/beneficio es bueno para solo el hospedaje!!
Comment from Hotel Management
Nov 20, 2015 by Joan-Francesc FERRER, Hotel Management
Estimado huesped: Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Cancun Centro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Joan-Francesc FERRER Gerente General Ibis Cancún Centro
3 out of 5
Recommended
for Couples
by Victoria from Colorado Springs, CO

Inexpensive for a short stay

Posted Nov 5, 2015 on Hotels
This is an inexpensive hotel perfect for a short trip. The staff & valet was pleasant. The rooms are small with no microwave or refrigerator, however, there is a Walmart connected to the hotel. There was no extra towels in the bathroom and the towels was very dingy instead of white. It was annoying for me to have to go to the front desk everyday to have my door card re-keyed.
5 out of 5
Recommended
for Everyone
by A traveler

Posted Oct 26, 2015 on Expedia
Servicio bien, solo un poco lento el área de recepción para el registro de la llegada.
4 out of 5
Recommended
for Everyone
by A traveler from CIUDAD DE MEXICO

hotel comodo cerca de plazas comerciales y playa

Posted Oct 20, 2015 on Expedia
Pros: El confort de la habitación, limpieza y ubicación
Cons: Que tuviese alberca
Location: Cancun tiene todo en todos los sitios que te encuentres, cerca del Ibis hay plazas comerciales, restaurantes. cines, y muy cerca de la zona hotelera.
La estancia en el hotel fue muy acogedora, me gusto que mi habitación contara con vista al mar, la cama muy cómoda y limpia. Tiene el servicio de restaurante el cual cumplió con mis espectativas. Regresaría al hotel Ibis, en cualesquier otra ocasión.
1 out of 5
by A traveler from New York, NY

NOT comfortable, cleanness and hospitality at all

Posted Oct 20, 2015 on Expedia
Location: Location was ok. right front of ADO stop. close to a shopping mall.
They only gives you ONE bath towel, no face towel or other -- The front desk refuse to give me an extra towel. Water started to leak from the AC in the room so bad, the floor was soaking wet and very dangerous-- called the front desk, they put me on hold forever. did not call back answer the call afterwards. The room and bathroom was just so dirty, there were many hair was fallen in the bath room. -- just disgusting. I even felt uncomfortable to take a shower after the beach. If you are looking to stay at least comfortable and clean, this is NOT a place. my worst hotel experience.
3 out of 5
Recommended
for Couples
by IGOR

Hotel só para dormir

Posted Oct 17, 2015 on Hotels
O hotel é próximo do shopping principal no centro, mas os quartos são pequenos, desconfortáveis e as toalhas são antigas. Valeu só pela economia, pois passamos o dia inteiro nos passeios e só voltamos para dormir.
4 out of 5
Recommended
for Everyone
by A traveler

Posted Oct 17, 2015 on Expedia
Really nice hotel and clean. Attention excelent. I like it
4 out of 5
Recommended
for Business Travelers
by A traveler

This traveler left a rating score only Posted Oct 16, 2015 on Hotels