Hyatt Zilara Cancun - All Inclusive - Adults Only

Star Rating
4.5 out of 5
Photo gallery


4.7 / 5Exceptional
3,928 reviews


  • Pool
  • Free WiFi
  • Free Parking
  • All inclusive


What's nearby

  • Popular Location
    La Isla Shopping Mall
    15 min walk
  • Popular Location
    Cancun Interactive Aquarium
    16 min walk
  • Popular Location
    Forum Beach
    20 min walk
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

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Your dates need to occur after 2020-01-20. Try updating your dates to see prices for your trip.

    About this area


    Located in Cancun's Zona Hotelera neighborhood, Hyatt Zilara Cancun - All Inclusive - Adults Only is in the entertainment district and on the beach. The area's natural beauty can be seen at Tortuga Beach and Forum Beach, while Cancun Interactive Aquarium and Aquaworld are popular area attractions. Delphinus Dreams and Ventura Park Cancun are not to be missed.

    Popular Location

    What's nearby

    • La Isla Shopping Mall - 15 min walk
    • Cancun Interactive Aquarium - 16 min walk
    • Forum Beach - 20 min walk
    • Cancun Convention Center - 4 min drive
    • Tortuga Beach - 7 min drive

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive


    • La Adelita Cantina – Theme restaurant with a bar offering Mexican cuisine. Open daily.
    • Asiana – Restaurant offering Asian cuisine. Serves lunch and dinner daily.
    • Maria Marie – Restaurant offering fusion cuisine. Serves dinner daily.
    • Chefs Plate – Restaurant offering international cuisine. Serves dinner daily. Reservations required.
    • Spice – Fine-dining restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.

    About this property

    Hyatt Zilara Cancun - All Inclusive - Adults Only

    Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Cancun - All Inclusive - Adults Only's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 307 rooms boast jetted tubs and offer free WiFi and free minibar items. Furnished balconies or patios and pillowtop beds are standard, as are LED TVs with cable channels.

    All inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

    Food and beverages

    All buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    In-room minibar (all beverages included)

    Activities and facilities/equipment

    All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

    Water activities

    Surfing/boogie boarding

    Land activities

    Fitness facilities




    Onsite entertainment and activities
    Onsite live performances
    Theme parties

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Property amenities


    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    Free self parking
    Free valet parking
    24-hour roundtrip airport shuttle (surcharge)
    Airport shuttle on request
    Limo/town car service

    Food and drink

    All buffet and à la carte meals, snacks, and beverages included
    6 restaurants and 1 coffee shop/café
    5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
    24-hour room service
    Coffee/tea in common area(s)

    Things to do

    24-hour fitness center
    2 outdoor pools
    Aerobics classes
    Beach volleyball
    Billiards/pool table
    Full-service spa
    Pilates classes
    Scuba diving
    Spa tub
    Steam room
    Surfing/boogie boarding
    Yoga classes

    Family friendly

    2 outdoor pools
    Dry cleaning service
    Free rollaway/extra beds
    Laundry facilities


    ATM/banking services
    Banquet hall
    Free newspapers in lobby
    Gift shop/newsstand

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Hair salon
    Laundry facilities
    Luggage storage
    Multilingual staff
    Tour/ticket assistance
    Turndown service
    Wedding services

    Languages spoken


    Business services

    24-hour business center
    3 meeting rooms
    Conference space (6458 square feet)


    Beach cabanas (surcharge)
    Beach loungers
    Beach umbrellas
    Beachfront location
    Picnic area
    Pool cabanas (surcharge)
    Pool sun loungers
    Pool umbrellas


    11 treatment rooms
    Ayurvedic treatments
    Body scrubs
    Body treatments
    Body wraps
    Couples treatment room(s)
    Detox wraps
    Manicures and pedicures
    Massage - deep-tissue
    Massage - hot stone
    Massage - on the beach
    Massage - prenatal
    Massage - sports
    Massage - Swedish
    Massage/treatment rooms
    Outdoor treatment areas
    Spa open daily
    Spa tub
    Steam room


    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking


    Beach towels
    Designated smoking areas
    TV in lobby

    Room amenities


    Air conditioning
    Blackout drapes/curtains
    Ceiling fan
    Free rollaway beds
    Hypo-allergenic bedding
    Pillow menu
    Pillow-top mattress
    Premium bedding


    Designer toiletries
    Hair dryer
    Jetted bathtub
    Rainfall showerhead
    Separate bathtub and shower


    Cable channels
    LED TV

    Food and drink

    Coffee/tea maker
    Free bottled water
    Free minibar

    Outdoor space

    Furnished balcony or patio


    Free newspapers
    In-room massage
    Iron/ironing board
    Laptop-compatible safe
    LED light bulbs
    Turndown service


    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 4 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    The most friendly, helpful, lovely staff. The hotel was wonder dum but I’d return just because everyone was so wonderful.

    Stayed 4 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Overall, this was a really wonderful place to stay. It has delicious food, spacious rooms, a great pool & a lot to offer for an all-inclusive. If you have only a few days to spend in paradise, skip the off resort excursions & immerse yourself in the beautiful culture of Hyatt Zilara. The swim-up bar has many frozen drinks to choose from. Pelicanos offers a breathtaking view of the ocean while you enjoy a comfortable breeze & tasty food. The tempanyaki show is entertaining. A special shoutout to Luis, our waiter & Javier, our chef. They were incredibly polite, friendly & funny. The night time entertainers are talented & mesmerizing. Even up until the last minute we were there, the customer service was outstanding. David, the doorman weighed our suitcases for us & showed great pride in his job. Our only complaints were that our in-room hot tub needed to be reset, but my husband figured out how to do that, the hinges in the shower had a little bit of rust on them, and somehow we got convinced to set-up a meeting with a Hyatt Club representative which we had to show our IDs and credit card for. We ended up canceling the meeting as soon as she wanted our credit card as we felt very uncomfortable about it. We were later told that it's like a timeshare in different words. This is not something that my husband & I were interested in at all & were very disappointed that we cut our spa time short & wasted precious hours of daylight to go to. Excluding that, we highly recommend HZ!

    Stayed 4 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great hotel,wonderful location, and amazing service...

    Stayed 5 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Loved our stay with our adult children. Enjoyed lounging by the pool, cabanas on the beach, amazing food in all the restaurants. Staff was friendly and attentive. We enjoyed playing ping pong and pool in the sports bar!

    Stayed 4 nights in Jan 2020

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