Ratings based on 2,106 Guest Reviews

Hear it directly from our travelers
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler from New York

2nd time visiting!

Posted Sep 4, 2016 on Expedia
We love this hotel! Maria marie is the best restaurant. All the staff are great - we will be coming back for sure!!
Comment from Hotel Management
Sep 5, 2016 by Alfonso J - General Manager, Hotel Management
Dear Emma, Allow us to thank you for choosing Hyatt Zilara Cancun as host to your recent vacation. We are pleased know you had a fantastic stay, while enjoying the excellent service, as well as the delicious food and beverage offerings. Thank you very much for your feedback and we hope to have another opportunity to welcome you back in a not so far future.
5 out of 5
by A traveler from West Palm Beach, FL

Every room faces the ocean

Posted Sep 1, 2016 on Expedia
This was our second time staying with this chain of hotels. Our last vacation was very good and this one was even better. Highly recommend this place. The staff are amazing and the room was perfect.
Comment from Hotel Management
Sep 1, 2016 by Alfonso J - General Manager, Hotel Management
Dear Guest, First and foremost allow me to thank you very much for choosing Hyatt Zilara Cancun as host to your recent vacation. We are truly happy to know you had a fantastic time in our Resort, while enjoying your fantastic suite, as well as the great service provided by our valued associates. We hope to have another opportunity to welcome you back and create many more memorable and special experiences.
3 out of 5
by A traveler from buena park

Can't stay the lobby, too hot,we play billiard

Posted Aug 31, 2016 on Expedia
enjoying exercise, nice gym, we gad a great time using their pool.
Comment from Hotel Management
Sep 2, 2016 by Alfonso J - General Manager, Hotel Management
Dear Loves to travel, First and foremost allow me to thank you very much for choosing Hyatt Zilara Cancun as host to your recent vacation. We are truly sorry to know we could not exceed your expectations. Please be assured that we are already working on the points you have mentioned. Thank you very much for your feedback and we hope that you grant us another opportunity to host you in the future to provide you with the excellent vacation you expect and deserve.
5 out of 5
by A traveler from NY

Traditional and Modern Hotel

Posted Aug 30, 2016 on Expedia
Location: Downtown is only minutes away. However, if you want to go to downtown at night, it'll take much longer because of traffic.
I came with a group of 9 and when we arrived, they greeted us with drinks and a warm towel for our hands. Personnels were willing to accommodate us by giving us rooms next to each other.! All the rooms were suites in the middle of the hotel and had an amazing view of the pool & ocean. We went to get a couples spa. It was amazing and I loved it. The spa steam room, jacuzzi and sauna room were great. Of all the restaurants I've been to here, my favorite is the Buffet. PROS: 1. The cleanliness of the hotel and our room were great. Our room keeper made sure we were comfortable. 2. There were many pools. I love how the pools were separated. One side had a DJ Booth and the other side was quiet and relaxing for those who enjoy the calmness. The side that has a DJ booth also has a pool volleyball net. 3.Staff were friendly and were always getting our drinks quickly. 4. There is a 24 hour arcade room (ping pong, pool, jenga, poker/cards). This is great especially for those who don't sleep at night. In the arcade room, there are also snacks and drinks (alcohol & non alcoholic drinks). CONS: 1. There is only one swim up bar in the whole pool area and is located near the quiet side of the pool. 2. The hotel has a high ceiling with fans and does not have air conditioner in the main lobby. 3. The air conditioner in our room were too strong. We tried to adjust it but it did not work.
Comment from Hotel Management
Aug 30, 2016 by Alfonso J - General Manager, Hotel Management
Dear Christine, First and foremost allow me to thank you very much for choosing Hyatt Zilara Cancun as host to your recent vacation. We are truly sorry to know about the short coming encountered, please accept our sincerest apologies and be assured that your comments have already been communicated to the corresponding department heads for the appropriate follow up. However, we are truly happy to know you and your friends very much enjoyed the whole experience at our Resort. We hope to have another opportunity to welcome you back and create many more memorable and special experiences.
4 out of 5
by A traveler from MISSOURI

Perfect location!

Posted Aug 30, 2016 on Expedia
Pros: Location, friendly hotel staff.
Cons: A/C in restaurants.
Location: Beautiful balcony view! Shopping.
Awesome hotel staff. Restaurants need better A/C.
Comment from Hotel Management
Aug 30, 2016 by Alfonso J - General Manager, Hotel Management
Dear V, It was an honor to welcome you to Hyatt Zilara Cancun for your well-deserved vacation. We are truly sorry to know about the inconveniences experienced with the AC, please accept our sincerest apologies and be assured that we are already working on this. However, we are happy to know you very much enjoyed your vacation with us. We hope to have another opportunity to welcome you back and create many more memorable and special experiences.
5 out of 5
by A traveler from Las Vegas

Excellent service however....

Posted Aug 29, 2016 on Expedia
Excellent service and hotel. Food was amazing however, the a/c in 3 rooms that I was moved to was 80 degrees F. They reimbursed my whole hotel stay so that was great :)
Comment from Hotel Management
Aug 30, 2016 by Alfonso J - General Manager, Hotel Management
Dear Steven Johnson, Allow me to thank you for choosing Hyatt Zilara Cancun as host to your recent vacation. We are truly sorry to know about the shortcomings encountered with the AC in your suite. However, we are happy to know you did not allow this to affect your overall satisfaction and you very much enjoyed the experience at our Resort. Thank you very much for sharing you feedback with us and we are looking forward to welcoming you again in the future.
5 out of 5
by A traveler from houston tx

Fun and Beautiful hotel right on the beach

Posted Aug 29, 2016 on Expedia
This hotel is amazing ,fun ,entertaining ,the service was beyond your expectation and the food is cuisine and a la cartel delicious ,l love this hotel this is our 7 time staying here .
Comment from Hotel Management
Aug 29, 2016 by Alfonso J - General Manager, Hotel Management
Dear Susan, First and foremost allow me to thank you very much for choosing Hyatt Zilara Cancun as host to your recent vacation. We are truly happy to know you had a fantastic time in our Resort, while enjoying the entertainment, the delicious food offerings, as well as the great service provided by our valued associates. Thank you very for sharing your kind comments with us and we are very much looking forward to pampering you again in a not so far future.
5 out of 5
by A traveler from South Florida

Best resort in Cancun

Posted Aug 27, 2016
From the time that you arrive you feel like you are on vacation the staff makes you feel welcomed. It's nice to see familiar faces from previous visits such as Luiz Mgr for the Beverage and bars, Eloisa, Ivan, Guadeloupe and Flippe. The property is well kept. There's a new gym which is great it's four times larger than the old one and it's open for 24 hours a day this was a great addition to the resort.
Comment from Hotel Management
Aug 30, 2016 by Alfonso J - General Manager, Hotel Management
Dear McCoy, Allow us to thank you for choosing Hyatt Zilara Cancun as host to your recent vacation. We are pleased know you had a fantastic stay, while you specially enjoyed the excellent service provided by our valued associates. Thank you very much for your kind comments and we are very much looking forward to pampering you again in a near future.
5 out of 5
by A traveler from Lakewood, CA

Looking forward to booking another trip!

Posted Aug 26, 2016 on Expedia
The Hyatt Zilara was such a wonderful experience, memories that will last a lifetime! Will definitely be going back.
Comment from Hotel Management
Aug 27, 2016 by Alfonso J - General Manager, Hotel Management
Dear Adrian, It was a pleasure to host you at Hyatt Zilara Cancun during your recent vacation. We are thrilled to know we wre able to exceed your expectations and you very much enjoyed the whole experience at our Resort. Thank you very much for sharing your kind comments with us and we are very much looking forward to pampering you again in a not so far future.
5 out of 5
by A traveler from Dallas, TX

Nice close to the beach

Posted Aug 25, 2016 on Expedia
My wife and I we enjoy this Hotel, great service and great food.
Comment from Hotel Management
Aug 29, 2016 by Alfonso J - General Manager, Hotel Management
Dear Alejandro, Thank you very much for allowing us the opportunity to be part of your recent vacation. We are thrilled to know you had a fantastic vacation and you specially enjoyed the great service, as well as the delicious food offerings. Thank you very much for sharing your feedback with us and we are very much looking forward to welcoming you again.