Ratings based on 20 Guest Reviews

Hear it directly from our travelers
5.0 out of 5
100% of guests recommend
5.0 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from New Jersey

Very nice resort close to the beach

Posted May 1, 2017
Pros: clean, best service, very good food, well organized
Cons: some beach cabanas could use a little bit of fix-ups, just to make them all look the same.
Location: there are restaurants and malls near by
It was the best vacation we've ever had !! We had our own beach cabana. The beach was clean, maintained daily. Pool was also great. The service was great, waiters were very attentive. We felt very comfortable while being there. There was a set program for each day. Couldn't be bored there. Our room had a beautiful ocean view with a big balcony. Everything in this resort was high quality. I will book my next vacation in this resort again.
5 out of 5
Recommended
for Everyone
by A traveler from Las Vegas

Relaxing vacation on the beach

Posted Apr 29, 2017
Pros: The staff was amazing. Esp. Waiters.
Cons: I didn't like that you weren't able to take snacks out of the game room, but it was okay to take it out of the coffee shop. I didn't understand that.
Location: Buses easy to use and lots of shopping near by.
This is all inclusive adults only resort. My husband and I had a wonderful time. The staff was so polite and attentive. The food was delicious with many different options. It was clean and located in the Hotel Zone. You didn't need to wear a bracelet to eat or drink. The weather was fantastic and beach was gorgeous. They found out that I was celebrating my birthday and the housekeeping staff decorated the room and sent little treats throughout our stay. That was a nice surprise.
5 out of 5
Recommended
for Everyone
by A traveler from oakland, ca

Best hotel !!

Posted Apr 17, 2017
Excellent hotel the food was good. Staff was really nice. The hotel does activities on different days. Stayed in the ocean front room the view was breath taking . would totally recommend this hotel.
5 out of 5
Recommended
for Everyone
by A traveler from St Louis

Nice hotel close to the beach.

Posted Apr 14, 2017
First time travelers out of the country. Hotel was fantastic. Food was delicious. All the staff are awesome. Great personalities. Each night the evening maid brought us trinkets. Can't wait to go back.
4 out of 5
Recommended
for Everyone
by A traveler from Boston

Great get away

Posted Apr 4, 2017
We had a great getaway to Zilar. The hotel was beautiful and the staff keeps the place impeccably clean. From the rooms to the amazing lobby to the guys swimming in the pool clean the tiles. Well done. A couple of things they could improve on Cabanas. People get up early and place stuff at cabanas and don't use them til later in the day. Tough when you want to sleep in on vacation then have nowhere to sit by the pool. It would also me nice to be able to get something to eat at pool or beach so beautiful didn't like to leave to get food inside. The good absolutely out ways the bad, we would recommend a stay here to family and friends.
Comment from Hotel Management
Apr 8, 2017 by ADRIANA, Hotel Management
Thank you very much for your feedback!!! We were please to host you and look forward to have you back! Do not forget to post your comments and upload your favorite pictures on your Preferred Social Media Network
5 out of 5
Recommended
for Everyone
by A traveler from detroit mi

Amazing.

Posted Feb 26, 2017
Simply amazing. Clean. Spectacular views. All the staff was friendly and professional. Loved every single minute.
5 out of 5
Recommended
for Everyone
by A traveler

Posted Feb 26, 2017
Was wonderfully relaxing just what we were looking for
5 out of 5
Recommended
for Everyone
by A traveler

Great Stay !!!!!!

Posted Feb 23, 2017
My wife and I just got back from a great 5 day stay. We have been to many beach vacations around the world at consider this one to be right at the top of the list.. Everyone that we encountered were there to see that we were taken care of. What a relaxing place!!!
5 out of 5
Recommended
for Everyone
by A traveler from South Florida

Best resort in Cancun

Posted Aug 27, 2016
From the time that you arrive you feel like you are on vacation the staff makes you feel welcomed. It's nice to see familiar faces from previous visits such as Luiz Mgr for the Beverage and bars, Eloisa, Ivan, Guadeloupe and Flippe. The property is well kept. There's a new gym which is great it's four times larger than the old one and it's open for 24 hours a day this was a great addition to the resort.
Comment from Hotel Management
Aug 30, 2016 by Alfonso J - General Manager, Hotel Management
Dear McCoy, Allow us to thank you for choosing Hyatt Zilara Cancun as host to your recent vacation. We are pleased know you had a fantastic stay, while you specially enjoyed the excellent service provided by our valued associates. Thank you very much for your kind comments and we are very much looking forward to pampering you again in a near future.
5 out of 5
Recommended
for Everyone
by A traveler from Atlanta, GA

Unbelieveable service!!

Posted Jan 31, 2016
Pros: Service, especially Glenda, Guadalupe & David (by the pool) Ligia & Eloisa in the lobby bar. Rooms, ocean view, pool was wonderful.
Cons: 1/2 of the pool area was closed for "foam party" 2 days in a row, which was boring. Food could have been better, more, better daytime activities, band
Location: We did zip lining and ATV's at Selvatica, awesome!!!
Great hotel, awesome, and I mean awesome service!! The staff couldn't do enough for you, everyone was always smiling, with a cheery greeting. If you even thought about needing something, it was there. I really can't say enough about the staff. Except for maybe the checkin folks, too much trying to up sell. The rooms are large and comfortable, love that all have ocean views. The shower is fantastic, huge towels! The food was good, not as good as it was 3 years ago though. I don't know what happened there, except that it is now a Hyatt, and it wasn't before.
Comment from Hotel Management
May 21, 2016 by Alfonso J - General Manager, Hotel Management
Dear Louise, It was a pleasure to host you at Hyatt Zilara Cancun and we thank you for sharing your honest feedback with us. We are pleased to know you had a fantastic time with us and you very much enjoyed the great facilities, pool area, your lovely room, as well as the great service provided by our valued associates. Thank you very much for your preference and we are very much looking forward to pampering you again in the near future.