Ratings based on 15 Guest Reviews

Hear it directly from our travelers
5.0 out of 5
100% of guests recommend
5.0 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from detroit mi

Amazing.

Posted Feb 26, 2017
Simply amazing. Clean. Spectacular views. All the staff was friendly and professional. Loved every single minute.
5 out of 5
Recommended
for Everyone
by A traveler

Posted Feb 26, 2017
Was wonderfully relaxing just what we were looking for
5 out of 5
Recommended
for Everyone
by A traveler

Great Stay !!!!!!

Posted Feb 23, 2017
My wife and I just got back from a great 5 day stay. We have been to many beach vacations around the world at consider this one to be right at the top of the list.. Everyone that we encountered were there to see that we were taken care of. What a relaxing place!!!
5 out of 5
Recommended
for Everyone
by A traveler from South Florida

Best resort in Cancun

Posted Aug 27, 2016
From the time that you arrive you feel like you are on vacation the staff makes you feel welcomed. It's nice to see familiar faces from previous visits such as Luiz Mgr for the Beverage and bars, Eloisa, Ivan, Guadeloupe and Flippe. The property is well kept. There's a new gym which is great it's four times larger than the old one and it's open for 24 hours a day this was a great addition to the resort.
Comment from Hotel Management
Aug 30, 2016 by Alfonso J - General Manager, Hotel Management
Dear McCoy, Allow us to thank you for choosing Hyatt Zilara Cancun as host to your recent vacation. We are pleased know you had a fantastic stay, while you specially enjoyed the excellent service provided by our valued associates. Thank you very much for your kind comments and we are very much looking forward to pampering you again in a near future.
5 out of 5
Recommended
for Everyone
by A traveler from Atlanta, GA

Unbelieveable service!!

Posted Jan 31, 2016
Pros: Service, especially Glenda, Guadalupe & David (by the pool) Ligia & Eloisa in the lobby bar. Rooms, ocean view, pool was wonderful.
Cons: 1/2 of the pool area was closed for "foam party" 2 days in a row, which was boring. Food could have been better, more, better daytime activities, band
Location: We did zip lining and ATV's at Selvatica, awesome!!!
Great hotel, awesome, and I mean awesome service!! The staff couldn't do enough for you, everyone was always smiling, with a cheery greeting. If you even thought about needing something, it was there. I really can't say enough about the staff. Except for maybe the checkin folks, too much trying to up sell. The rooms are large and comfortable, love that all have ocean views. The shower is fantastic, huge towels! The food was good, not as good as it was 3 years ago though. I don't know what happened there, except that it is now a Hyatt, and it wasn't before.
Comment from Hotel Management
May 21, 2016 by Alfonso J - General Manager, Hotel Management
Dear Louise, It was a pleasure to host you at Hyatt Zilara Cancun and we thank you for sharing your honest feedback with us. We are pleased to know you had a fantastic time with us and you very much enjoyed the great facilities, pool area, your lovely room, as well as the great service provided by our valued associates. Thank you very much for your preference and we are very much looking forward to pampering you again in the near future.
5 out of 5
Recommended
for Couples
by A traveler from Ohio

It doesn't get any better then the Hyatt Zilara!

Posted Oct 28, 2015
Pros: the location, the food, the beautiful views from the room, the large beach area, and the food in each and every restaurant was fantastic.
Cons: Nothing
Location: Great location on the strip. Waling distance to shopping, restaurants and markets.
The Hyatt Zilara all adult resort in Cancun was the best hotel I have ever stayed in. Every room in the hotel is ocean view or Ocean front and the location on the strip is fantastic, the resort was beautiful inside and out, and the staff was exceptional. I could not find one negative thing about this trip. From start to finish the Hyatt Zilara Is the Best of the Best!!
Comment from Hotel Management
May 21, 2016 by Alfonso J - General Manager, Hotel Management
Dear Janet, It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your review with us. We are truly happy to know you had a wonderful time with us and you very much enjoyed your vacation. Thank you very much for your preference and we cannot wait to welcome you back again in the near future.
5 out of 5
Recommended
for Everyone
by A traveler from GA

Fantastic All-Inclusive

Posted Sep 21, 2015
One of the finest hotels and vacations we have ever had. Oustanding friendly staff, beautifull room, great food, excellent pool, spotless thoroughout.
Comment from Hotel Management
May 21, 2016 by Alfonso J - General Manager, Hotel Management
Dear Stitch, It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your review with us. We are truly happy to know you had a wonderful time with us and you very much enjoyed your vacation. Thank you very much for your preference and we cannot wait to welcome you back again in the near future.
5 out of 5
Recommended
for Everyone
by A traveler

Amazing!!

Posted Aug 31, 2015
Cons: Sound proofing the rooms a little better would be nice, but doesn't take away from the overall rating of this hotel.
I have nothing bad to say about the Hyatt Zilara. The staff was helpful and friendly, the rooms were large and beautiful. The view from our room was outstanding and the food was AMAZING! I would definitely return and highly recommend this hotel!
Comment from Hotel Management
May 24, 2016 by Alfonso J - General Manager, Hotel Management
Dear Guest, It was an honor to welcome you to Hyatt Zilara Cancun during your past vacation. We are very pleased to know you had a fantastic time and that you very much enjoyed this all-inclusive experience. Thank you very much for sharing your feedback with us and we cannot wait to welcome you back again in the near future.
5 out of 5
Recommended
for Everyone
by A traveler from Ft Lauderdale

Awesome resort for adults familys and romance

Posted Aug 29, 2015
This is our seventh time staying here and we keep coming back because of the staff like Eloisa, Felipe, Raphael and Ivan they really make us feel welcome. I like the comfortable rooms and activities through out the hotel like martini classes, cocktail classes, guacamole classes pool partys and much more. This year we bought 10 guests with us and we look forward to returning next year.
Comment from Hotel Management
May 21, 2016 by Alfonso J - General Manager, Hotel Management
Dear McCoy, It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your experience with us. We are truly happy to know you had a wonderful time with us and you very much enjoyed your vacation. Thank you very much for your preference and we cannot wait to welcome you back again this year.
5 out of 5
Recommended
for Couples
by A traveler from Katy, Texas

Wonderful Hotel Zilara

Posted Aug 1, 2015
Pros: The service and attentiveness of the staff.
Cons: On hot days they should enclose the front lobby an air condition it.
Location: They are located in about the middle of the Hotel Zone and are within walking distance (or a short bus ride) to shopping areas and Market 28.
The hotel Zilara was exceptional. From our first steps into the hotel lobby, when we were greeted and offered champagne and a cold face towel to cool us off, to our departure 5 days later, we were blown away at the level of service and the attentiveness of the staff. The room was immaculate, the food was wonderful (especially for an all inclusive hotel). The hotel provided entertainment day and night. The hotel sits right on the beach and the view from our room was breathtaking at sunset. I would recommend the Zilara highly. It is an adult only hotel, so any kids would have to be 18 or older.
Comment from Hotel Management
May 21, 2016 by Alfonso J - General Manager, Hotel Management
Dear Ronald, It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your experience with us. We are truly happy to know you had a wonderful time with us and you very much enjoyed your vacation. Thank you very much for your feedback and we cannot wait to welcome you back again in the near future.