Room type

Standard Room, 2 Double Beds

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Get an overview of this hotelFamily-friendly Cancun hotel in Downtown Cancun with restaurant

A stay at Hotel Plaza Kokai Cancún places you in the heart of Cancun, walking distance from Ayuntamiento de Benito Juarez and Iglesia de Cristo Rey.

This family-friendly hotel is within close proximity of Palapas Park and Mercado 23.

Make yourself at home in one of the 49 individually decorated guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Don’t miss out on recreational opportunities including a nightclub and an outdoor pool. Additional amenities include complimentary wireless Internet access, concierge services, and tour/ticket assistance.

Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours). Meet other guests and eat at a complimentary reception. Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and dry cleaning/laundry services.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered on select days. High-speed wired and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. This family-friendly hotel also offers an outdoor pool, a nightclub, and tour/ticket assistance.

Hotel Plaza Kokai Cancún has designated areas for smoking.

  • Restaurant 
  • 24-hour front desk 
  • Total number of rooms - 49 
  • Number of floors - 4 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Laundry facilities 
  • Meeting rooms 
  • Multilingual staff 
  • Nightclub 
  • Safe-deposit box at front desk 
  • Free parking nearby 
  • Free reception 
  • Number of buildings/towers - 1 
  • Outdoor pool 
  • 24-hour business center 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Soundproofed rooms  
  • Laundry facilities  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired high-speed Internet


Free parking nearby

Room Amenities

  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Rollaway/extra beds available 
  • Soundproofed rooms 
  • Air conditioning 
  • Ceiling fan 
  • Climate control 
  • Premium TV channels 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Shower only 
  • Free local calls 
  • Iron/ironing board 
  • Desk 
  • Phone 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Free WiFi 
  • Room service (limited hours) 
  • Individually furnished 
  • Individually decorated 

Where to Eat

The hotel offers a complimentary manager's reception on select days.

El meson espanol - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

La Tasca - Onsite bar.

Room service (during limited hours) is available.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Surfing/boogie boarding nearby 
  • Sailing nearby 
  • Water skiing nearby 
  • Windsurfing nearby 
  • Scooter/moped rentals nearby 
  • Hiking/biking trails nearby 
  • Parasailing nearby 
  • Ecotours nearby 
  • Golf lessons available nearby 
  • Personal motorized watercraft on site 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies


Minimum check-in age is 18

Check-in time starts at 3 PM


Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No onsite parking is available.

No pets or service animals allowed


The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

We should mention

A resort fee is included in the total price displayed. Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

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