"the hotel have beach and pool different restaurants and activities you can choose from european plan to all inclusive, they have kayaks that you can u ... " More

By a verified traveler on Mon 17 Aug 2015

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Hotel Description

A family-friendly stay in Avenida Kukulkan awaits you at Holiday Inn Cancun Arenas. Within steps you'll find Las Perlas Beach and Linda Beach within a 20-minute stroll. Highlights at this beachfront hotel include 3 restaurants, a private beach, and an outdoor swimming pool.

You can enjoy flat-screen TVs with cable channels, and all 209 rooms feature free WiFi, balconies, and in-room childcare. Room service, coffee/tea makers, and free bottled water are also available.

The restaurant, Arenas, is open for breakfast, lunch, and dinner. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the marina, free kids' club, and 24-hour fitness center as well as access to kayaking. Business amenities include meeting rooms and a business center. Added amenities include free WiFi in public areas, free supervised kids' activities, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 11 AM. There's also the convenience of free self parking.

Attractions within a 30-minute drive of this 3-star Hotel Zone hotel include La Isla Shopping Mall and Delfines Beach.

Holiday Inn Cancun Arenas ratings based on 19 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0
1 out of 5

Not sure its worth your money... Horrid Management

Pros: The cleaning staff were wonderful in doing their job. BUT!!! No concept nor respect for DO NOT DISTURB. They will knock call or harass you let them in
Cons: The management and staffs communication, and attitude. Ruined a couple of my mornings. Also, no receipt for my stay? Why not?
Location: Close to the Cancun center. Far from the Cancun party district. Nice water, but not the gorgeous water over by the party zone.
I was impressed with the housekeeping staff. Top notch, did a fantastic job, and worked very hard. They even went so far as to make adorable animals every day from the towels. It was fun. THE MANAGEMENT: So, lack of any communication by management. Rude at every turn. I understand there is a language barrier, but even with the nicest man of the bunch, if they didn't explicitly understand your question, they would begin to raise their voice, and give you glaring looks. It was not very welcoming. I was under the impression I had breakfast included with my visit.... apparently not. I found this out as the staff chased me down, screaming, and rudely making me follow, acting like I was some sort of prisoner, to pay the charged $10 USD tab for eating some scrambled eggs. There was just glares, and a generally unwelcoming attitude. I will never ever recommend nor stay at this hotel again.

Posted by , from United States on Mar 28, 2017

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4 out of 5

nice hotel

the hotel have beach and pool different restaurants and activities you can choose from european plan to all inclusive, they have kayaks that you can use for free and beach las perlas have a very calm water, the hotel are closer to downtown than the night clubs but you can take the bus without problem I didn't have any problem checking in or out, this was my first time booking through travelocity and I don't have any regrets, everything was smooth

Posted by , from Washington, DC on Aug 17, 2015

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5 out of 5

Really enjoyed this resort

Stayed 5 nights in June. Wasnt crowded. Outside bartender was a super nice guy. Room and resort were very clean and comfortable. For the price you cant ask for much more. If you want more go to a more expensive resort and get more. Planning to go back in a few years.

Posted by on Mar 28, 2010

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3 out of 5

Great Staff

The staff was very accomodating. The beach is small and the water has lots of "grass" in it. Not like the beautiful blue/green you see in other areas of Cancun. The rooms were clean and no frills. The Italian resturant was very nice. The mexican was also nice. The buffet was good but nothing fancy. If you get a room with an ajoining door.....move......you can hear everything! You get what you pay for.....this hotel has great staff and they are willing to help you with anything.

Posted by on Mar 16, 2010

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5 out of 5

A Great Resort

This resort was great! Very clean!!! The staff was a 10' We booked all-inclusive,--the best way to go. The food and drinks were more than what we expected! A great value for the money. We will stay here when returning to Cancun!!

Posted by on Feb 23, 2010

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4 out of 5

you get what you pay for

This was my first time in cancun I stay there for 6 days in July of 09. My first thought of the hotel it looks clean the staff quick and friendly.The rooms are comfortable the air works pretty well. The negative part of this hotel is it"s there beach dirty.But if you travel to different areas of cancun the bus stop is close buy only 7.50 pesos. If you are in a budget this is a ok hotel anthother thing choose the all inclusive deal meals are fresh. Catch the ferry in puerto juarez not to far from the hotel to isla mujers it about 70 pesos round trip not bad. Mind you you do get what you pay for.

Posted by on Jul 27, 2009

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5 out of 5

will certainly recommend

Our rooms were very clean and the service was a 10! Didn't have to fight for a spot on the beach or by the pool. Just the right amount of guests and not alot of loud teens.

Posted by on Apr 24, 2009

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5 out of 5

Birthday 2007

I was at this hotel 2 years ago. I could not ask for anything better. The entire staff was so hard working and always had a smile, especially the cleaners. I felt so welcomed. When I read certaon reviews, I wonder if its the same hotel or things have changed since my stay. The food was great, unlimited drinks. Service on the whole was 100%. The only problem I had was that I was not told that I had to inform them 24hrs in advance of my depapture in order to be transported, although my package ncluded free roundtrip to the airport. They however put me in a taxi, the driver , actually was demanding how much tip I should give him and I resented to the highest because I did not think he deserved it . He was unruly and I even had to ask him to put out his cigarette. I wish I can mention the names of some employees. These guys were so great.

Posted by on Mar 28, 2009

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1 out of 5


Worst mistake of my life! My hotel room was infested with BEDBUGS! They were all over the walls and furniture and in the beds. Now thanks to this hotel I have to throw away all my clothes and expensive luggage. At first I thought I was just getting mosquito bites, but I was wrong. I had to take a closer look because they are very tiny. I told the front desk and they didn't even offer me an apology. My advise is DON'T STAY HERE! It can ruin your life. It looked nice and I read all the other positive reviews but those guests were just lucky. Don't take the chance I took!

Posted by on Nov 25, 2008

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5 out of 5

are we talking about the same hotel?

We had a great time.I can say nothing bad about the staff and their hotel.There was no stealing,nothing dirty,the staff were top notch.IF you wanted a 5 star then walk up the road.Dont put down a hotel that works hard and puts alot of effort into their business.

Posted by on Mar 5, 2008

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About the Holiday Inn Cancun Arenas

Location Blvd Kukulkan Km 2.5, Cancun, QROO 77500

Property Features

Simply step outside to unwind on the hotel's beach. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. After a day at the beach, enjoy amenities at Holiday Inn Cancun Arenas like a marina, a complimentary children's club, and an outdoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a 24-hour fitness center, a garden, and a terrace. Self parking is free. This 3-star Avenida Kukulkan hotel is smoke free.

  • 209 guestrooms or units
  • 5 levels
  • 2 buildings
  • 3 dining venues
  • 2 conference rooms
  • 272 sq ft of conference space
  • Bar by the pool
  • Bar or lounge
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • On private beach
  • Free WiFi
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (19.8 km / 12.3 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Cancun Arenas offers 209 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers. This Avenida Kukulkan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Arenas - This restaurant serves breakfast, lunch, and dinner.

Diletto - This restaurant specializes in Italian cuisine and serves dinner only.

Ocean Grill Tequila - This restaurant specializes in Mexican cuisine and serves dinner only.

Room service (during limited hours) is available.

Nearby Activities

A private beach and a marina are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Kayaking on site
  • Sailing nearby

Spa Services

  • Massages on beach


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • Pets: MXN 450 per pet, per night


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available


Guests will be asked to pay the following charges at the property:

  • Christmas Day (25 December) Gala Dinner per adult: MXN 9000.00
  • Christmas Day (25 December) Gala Dinner per child: MXN 450.00 (from 5 to 12 years old)
  • New Year's Day (1 January) Gala Dinner per adult: MXN 1000.00
  • New Year's Day (1 January) Gala Dinner per child: MXN 500.00 (from 5 to 12 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: MXN 1249.00

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 269 for adults and MXN 129 for children (approximately)
  • Pet fee: MXN 450 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arenas Cancun
  • Cancun Arenas
  • Cancun Arenas Holiday Inn
  • Cancun Holiday Inn
  • Cancun Holiday Inn Arenas
  • Holiday Inn Arenas
  • Holiday Inn Arenas Hotel
  • Holiday Inn Arenas Hotel Cancun
  • Holiday Inn Cancun
  • Holiday Inn Cancun Arenas
  • Holiday Inn Cancun Arenas Hotel Cancun
  • Holiday Inn Cancun Arenas Hotel
  • Holiday Inn Arenas Cancun

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.


Kids Stay and Eat Free
Book a room at Holiday Inn Cancun Arenas and children under 12 stay and eat free.
Two children per room maximum. Valid for European Plan and All-Inclusive Plan rate categories.