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Hard Rock Hotel Cancun - All Inclusive

Star Rating
4.5 out of 5
Photo gallery

Reviews

4.3 / 5Excellent
1,255 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

What's nearby

  • Popular Location
    Aquaworld
    9 min walk
  • Popular Location
    Cancun Interactive Aquarium
    2 min drive
  • Popular Location
    Maya Cancun Museum
    3 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Book online or call:

1-855-214-3079

Your dates need to occur after 2020-01-21. Try updating your dates to see prices for your trip.

    About this area

    Cancun

    Located on the beach, Hard Rock Hotel Cancun - All Inclusive is in Cancun's Zona Hotelera neighborhood. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Traveling with kids? Don't miss Delphinus Dreams and Ventura Park Cancun.

    4.6/5 guest location rating

    Guests like it for

    • Safe (304 reviews)
    • Good eats (246 reviews)
    • Quiet (139 reviews)
    Popular Location

    What's nearby

    • Aquaworld - 9 min walk
    • Cancun Interactive Aquarium - 2 min drive
    • Maya Cancun Museum - 3 min drive
    • Iberostar Cancun Golf Course - 4 min drive
    • La Isla Shopping Mall - 5 min drive

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

    Restaurants

    • The Market – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner.
    • Frida – Restaurant offering Mexican cuisine. Serves lunch and dinner.
    • Ciao – Restaurant offering Italian cuisine. Serves breakfast and dinner.
    • Zen – Restaurant offering Asian cuisine. Serves dinner.
    • Ipanema – Restaurant offering Brazilian cuisine. Serves dinner.

    About this property

    Hard Rock Hotel Cancun - All Inclusive

    Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. All 601 individually decorated rooms feature free WiFi and 24-hour room service. Guests can enjoy private spa tubs, and other standard amenities include free minibar items, balconies, and LCD TVs.

    All inclusive details

    All-inclusive room rates at Hard Rock Hotel Cancun - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

    Food and beverages

    All buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    In-room minibar (all beverages included)

    Activities and facilities/equipment

    All onsite activities and use of facilities and equipment are included.

    Land activities

    Fitness facilities
    Tennis
    Tennis lessons
    Volleyball

    Lessons/classes/games

    Aerobics
    Dancing
    Language
    Water fitness

    Kids' club

    Supervised activities for children between 4 and 12 years old

    Awards and affiliations

    Green / Sustainable Property
    This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Free valet parking
    Limited parking spaces
    24-hour roundtrip airport shuttle (surcharge)
    Airport shuttle on request

    Food and drink

    Free buffet breakfast available daily 7 AM–11 AM
    All buffet and à la carte meals, snacks, and beverages included
    6 restaurants
    2 swim-up bars, 2 poolside bars and 4 bars/lounges
    24-hour room service

    Things to do

    Arcade/game room
    Basketball
    Beach volleyball
    Billiards/pool table
    Children's pool
    Fitness center
    Full-service spa
    Outdoor pool
    Pilates classes
    Playground
    Shopping
    Tennis
    Yoga classes

    Family friendly

    Arcade/game room
    Babysitting/childcare (surcharge)
    Children's pool
    Dry cleaning service
    Free children's club
    Free supervised childcare/activities
    Grocery/convenience store
    Outdoor pool
    Playground

    Conveniences

    ATM/banking services
    Ballroom
    Elevator
    Gift shop/newsstand
    Grocery/convenience store

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Hair salon
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Tennis lessons
    Tour/ticket assistance
    Wedding services

    Languages spoken

    English
    Spanish

    Business services

    Business center
    Computer station
    Meeting rooms
    Conference center (16408 square feet of space)

    Outdoors

    Beach loungers
    Beach umbrellas
    Beachfront location
    Garden
    Pool sun loungers
    Pool umbrellas
    Terrace

    Spa

    19 treatment rooms
    Body treatments
    Couples treatment room(s)
    Facials
    Manicures and pedicures
    Massages
    Massage/treatment rooms
    Outdoor treatment areas

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking

    More

    Beach towels
    Romance packages available
    Smoke-free property
    TV in lobby

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Premium bedding

    Bathroom

    Bathrobes
    Eco-friendly toiletries
    Hair dryer
    Shower

    Entertainment

    LCD TV
    Satellite channels

    Food and drink

    Coffee/tea maker
    Free bottled water
    Free minibar

    Outdoor space

    Balcony

    More

    Connecting rooms available
    Desk
    Individually decorated
    Individually furnished
    Iron/ironing board
    Laptop-compatible safe
    LED light bulbs
    Phone
    Private spa tub
    Slippers
    4.3

    Excellent

    5 - Excellent
    752
    4 - Good
    286
    3 - Okay
    127
    2 - Mediocre
    53
    1 - Poor
    37
    4.4
    Cleanliness
    4.5
    Service and Staff
    4.2
    Amenities
    4.3
    Property condition

    5/5 Excellent

      This traveler didn’t leave comments with their review
      Stayed 3 nights in Jan 2020

      4/5 Good

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Great entertainment and staff. Restaurant food was very tasty.

      Stayed 5 nights in Jan 2020

      2/5

      • Liked: Property conditions & facilities
      • Disliked: Amenities

      This property is supposed to be all inclusive but that only applies to what they have on hand Don't expect five-star service

      Stayed 7 nights in Aug 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Stayed 8 nights in Dec 2019

      1/5

      • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

      SOOOO DISGUSTING!!!

      WORST VACATION EXPERIENCE OF MY 44 YEAR OLD LIFE. HOTEL HVAC IS MOLDY AND THE ROOMS SMELL OF IT (NOT HEALTHY EITHER). WE WITNESSED FIRST HAND THE HOTEL'S POLICY OF RECYCLING FOOD (TOOK A SEAFOOD PLATTER FROM ONE TABLE WHO WAS "DONE" BUT LEFT MOST OF THE SEAFOOD AND TRIED TO RE-USE THE SAME LEFTOVER SEAFOOD ALONG WITH SOME NEW PIECES FOR OUR SEAFOOD PLATTER ORDER..... Caught in the act!!!!). HOTEL IS DIRTY AND DANGEROUS, THEY PUT MY ENTIRE FAMILY OF SERIOUS HEALTH RISK. 4 of our 12 person group went home sick, nothing serious but most likely from HVAC and/or food and beverage policy. Hallway carpets smell terrible, they constantly try to hide it with manual fabreeze spray every morning which does nothing. Also, good luck getting dinner reservations between 6-8:30pm......they will tell you there is only availability at 5pm or 9:30/10pm. They reserve the "prime" time slots for their "members". It's an all-inclusive TRAP that attracts nothing but trash. Nice people for the most part, but terrible hotel policies and management will not speak to guests who request to speak to hotel management with issues, regardless of the severity. I will NEVER patronize the Hard Rock brand ever again. Absolutely disgusting. Spoke to food and beverage manager "Arthur" who did NOTHING after admitting their food policy. Soooooooo gross and so disrespectful to human life. I'm leaving out a lot, trying to put it all behind me.

      Stayed 9 nights in Dec 2019

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