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Get an overview of this hotel4.5-star beach resort with a full-service spa

With a stay at Hard Rock Hotel Cancun All Inclusive in Cancun (Avenida Kukulkan), you'll be minutes from Ballenas Beach and close to La Isla Shopping Mall.

This 4.5-star resort is within close proximity of Aquaworld and Luxury Avenue Shopping Mall.

Make yourself at home in one of the 601 air-conditioned rooms featuring private spa tubs and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an outdoor tennis court, and a fitness center. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort's 6 restaurants, or stay in and take advantage of 24-hour room service. Thirsty? Quench your thirst at one of the 4 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is included.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Cancun? This resort has facilities measuring 16408 square feet (1524 square meters), including a conference center. Free valet parking is available onsite.

Hard Rock Hotel Cancun All Inclusive

Blvd Kukulcan KM 14.5, Hotel Zone Cancun QROO 77500

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball


  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Hotel Amenities

Hard Rock Hotel Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun All Inclusive like a complimentary children's club and an outdoor pool.

A complimentary breakfast is offered. Dining is available at one of the resort's 6 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 4 bars/lounges. A computer station is located on site and high-speed wireless Internet access is complimentary. This all-inclusive resort also offers a children's pool, an outdoor tennis court, and a fitness center. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in October 2012.

Hard Rock Hotel Cancun All Inclusive is a smoke-free property.

  • Business center 
  • Porter/bellhop 
  • Dry cleaning/laundry service 
  • Total number of rooms - 601 
  • Number of floors - 12 
  • Conference space 
  • Elevator/lift 
  • Fitness facilities 
  • ATM/banking 
  • Gift shops or newsstand 
  • Beach umbrellas 
  • Beach sun loungers 
  • Pool sun loungers 
  • Beach towels 
  • Free WiFi 
  • Conference center 
  • Number of restaurants - 6 
  • Billiards or pool table 
  • Tours/ticket assistance 
  • Wedding services 
  • Babysitting or childcare (surcharge) 
  • Pool umbrellas 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Arcade/game room 
  • Babysitting or childcare 
  • Number of bars/lounges - 4 
  • Number of swim-up bars - 2 
  • Barbecue grill(s) 
  • Free breakfast 
  • Concierge services 
  • Express check-in 
  • Express check-out 
  • Full-service spa 
  • Hair salon 
  • Computer station 
  • Airport transportation 
  • Children's club 
  • Spa treatment room(s) 
  • Multilingual staff 
  • Free valet parking 
  • Parking (limited spaces) 
  • Garden 
  • Terrace 
  • Luggage storage 
  • Free self parking 
  • Conference space size (meters) - 1524 
  • Conference space size (feet) - 16408 
  • Outdoor tennis court 
  • Shopping on site 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Supervised childcare/activities 
  • Children's pool 
  • Outdoor pool 
  • Television in common areas 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Free Wi-Fi  
  • Outdoor tennis court  
  • Children's club (free)  
  • Babysitting or childcare (surcharge)  
  • Arcade/game room  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking, Free valet parking, Parking (limited spaces)

Room Amenities

  • Coffee/tea maker 
  • Daily housekeeping 
  • Free toiletries 
  • Hair dryer 
  • Iron/ironing board 
  • Private bathroom 
  • Free bottled water 
  • Desk 
  • Slippers 
  • Shower only 
  • Free WiFi 
  • Private spa tub 
  • In-room safe (laptop compatible) 
  • Free cribs/infant beds 
  • Premium bedding 
  • Balcony 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Phone 
  • Minibar (stocked, free items) 
  • Turndown service 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Satellite TV service 
  • Room service (24 hours) 
  • LCD TV 
  • Rollaway/extra beds (free) 
  • Connecting/adjoining rooms available 

Where to Eat

Guests are offered a complimentary buffet breakfast.

The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach volleyball on site 
  • Golfing nearby 
  • Golf lessons available nearby 
  • Basketball on site 
  • Pilates classes on site 
  • Yoga classes/instruction on site 

Spa Services

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body treatments, and manicures and pedicures.

  • Massages 
  • Number of treatment rooms 19 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body treatments 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.


Check-out time is noon

Payment types


  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Name

  • All Inclusive Hard Rock Hotel
  • All Inclusive Hard Rock Hotel Cancun
  • Cancun Hard Rock Hotel
  • Hard Rock All Inclusive
  • Hard Rock Hotel All Inclusive
  • Hard Rock Hotel All Inclusive Cancun
  • Hard Rock Hotel Cancun
  • Hard Rock Hotel Cancun All Inclusive

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 3 children 1 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Music Lab Offer

Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.

Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

Personal Assistant Promotion

Book a stay in a Rock Suite Platinum, ocean view room category now - December 31, 2016, for travel now - April 22, 2017, and an on-call personal assistance will assist with ironing (2 items per person per stay), express luggage delivery, complimentary shoe shine, spa tub preparation (with 24-hour notice), assistance with reservations on and off the property, and priority reservations to picks & mix program.

Must book a qualifying room category to receive benefits. Full details at check-in. Offer subject to availability. Other restrictions and blackout dates may apply.

Limitless Resort Credit Offer

Book a minimum 3-night stay in any room category for travel now – December 23, 2018 and receive up to USD 3,600 in resort credits, based on length of stay: USD 500 in resort credits with a 3-night stay; USD 750 in resort credits with a 4-night stay; USD 1,500 in resort credits with a 5-6 night stay; USD 1,800 in resort credits with a 7-8 night stay; USD 2,000 in resort credits with a 9-11 night stay; USD 2,500 in resort credits with a 12-13 night stay; USD 3,600 in resort credits with a 14 night stay or more.

3-night minimum stay is required. Full details at check-in. Offer per room, per stay. A 20% service fee will apply on the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun. The service fee can only be paid with cash, room charge, and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance. No refunds will apply in the event that a guest does not arrive for a scheduled service or tour. No shows are charged at full price. Resort credit is not transferable, non-cumulative, and cannot be held over for future stays. Resort credit cannot be exchanged for cash, products, or merchandise. Guests staying at more than one hotel will receive the benefits of the promotion depending on the length of stay at each one, though unused credits may not be transferred to the next hotel. Limitless Resort Credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at rock shots® *promotion does not apply for Special Events and/or Wedding, selected take away products, or The Colin Cowie Weddings Collection™. Offer is not valid with groups/conventions, special events, or weddings and is not to be combined with other credits, discounts, or promotions unless specifically indicated. Promotion may change without prior notice. Other restrictions may apply.

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