Nice clean beach, tips expected!
Posted Nov 30, 2015
The hotel was nice, however the room was small and the shower set-up was poor. The walk-in shower looks nice, however water went all over the floor due to poor design.
The staff was pleasant enough, however everyone expected to be tipped. I have never been to an all-inclusive where the bars had tip jars on them - the whole idea of all-inclusive is that you don't have to walk around with money in your pocket. The wait staff in the restaraunts also clearly expected to be tipped. If that weren't enough, all of the top shelf liquor was watered down. At first we just thought the drinks were weak, but then ordered a drink on the rocks and there was no question that the liquor had been watered down.
The final frustrating point was with the sit-down restaurants. They do not take reservations - its first come first serve. On 2 different occasions, we watched the hostess tell someone the wait time was over an hour, which is what we were waiting, only to go back and forth with them in Spanish then proceed to sit the party next. It was pretty clear to everyone waiting what went down, but the hostess just smiled and suddenly had poor english. Just not right.
Our kids enjoyed the hotel, however we will not return.