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Hotel Description

Beachfront property near La Isla Shopping Mall

On the beach

Your stay at this Zona Hotelera property places you within 3 miles (5 km) of La Isla Shopping Mall and Tortuga Beach. Also, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is within half a mile (1 km) and Chac Mool Beach is within 2 miles (3 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and 7 restaurants. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$385* Per night/room Apr 10 - Apr 11

Suite, 1 Bedroom, Ocean View (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Room, 1 King Bed, Accessible, Partial Ocean View (Partial Ocean View - ACK)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Wyndham Alltra Cancun All Inclusive Resort ratings based on 96 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wyndham Alltra Cancun All Inclusive Resort

Everyone (33) Couples (24) Family (32)
2 out of 5

Posted by on Feb 2, 2024

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Comment from Hotel Management

Feb 3, 2024 by Ignacio R. General Manager

Dear JasonWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope you can give us a chance to host you back!Best regards

5 out of 5
Staff was over the moon positive. Service was AMAZING!

Posted by on Jan 29, 2024

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Comment from Hotel Management

Jan 29, 2024 by Ignacio R General Manager

Dear JasonAlways glad to provide you with the best experience! Hope to see you back very soonBest regards

4 out of 5
The staff were very courteous and accommodating. Most of the food was good. The entertainment was average. The building is older so some areas show it.

Posted by on Jan 15, 2024

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Comment from Hotel Management

Jan 16, 2024 by Ignacio R. General Manager

Dear PradexisThank you so much for your feedback! We will work on it in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

4 out of 5

Posted by on Dec 15, 2023

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Comment from Hotel Management

Dec 18, 2023 by Ignacio R. General Manager

Dear WilliamWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

5 out of 5

Posted by on Nov 13, 2023

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Comment from Hotel Management

Dec 5, 2023 by Ignacio R. General Manager

Dear SvenThank you so much for your score! Hope to see you back very soon!Best regards

5 out of 5

Posted by on Nov 3, 2023

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Comment from Hotel Management

Nov 23, 2023 by Ignacio R General Manager

Dear MikeThank you so much for your score! Hope to see you back very soonBest regards

5 out of 5

Posted by on Sep 22, 2023

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Comment from Hotel Management

Sep 25, 2023 by Ignacio R. General Manager

Dear ChenelleThank you so much for your score! hope to see you back very soon!Best regards!

5 out of 5
Our stay at the Wyndham Alltra Cancun was fantastic. As soon as we arrived, the staff was very friendly & welcoming & eager to help with anything we might need. Our check in was quick & went smoothly (thanks to Ruth) & our room was quite nice (with a good view, an in-room safe, a tv, in-room mini-fridge (stocked), a nice bathroom with a large walk-in shower). Our room was kept clean each day by the amazing Laura. The beach was very nice (my only complaint would be that there are not enough umbrella's). There was some seaweed at the edge of the water most days, but the resort cannot control nature.The resort was always busy with things to do and entertainment - the activities staff (Benji, Angel, etc.) were fantastic for daily activities & there was nightly entertainment (shows, live music, etc). The "kids" pool looked like fun but it was kind of nice that it was on the other side of the resort. The restaurants were all nice &, if you go early enough (5:30/6pm), there was no wait to be seated. Our favorite food was at the asian restaurant & the beach taco place. Whether by the pool or at the beach, there were always waiters ready to bring you whatever you would like. Tips are not required at this resort, but we were sure to tip the workers to show our appreciation. There is a cafe and a store on site, as well as a sweets shop. We booked a photo shoot to get our family photos taken. Elija (?) did great & we love how they turned out. All in all, we would go back.

Posted by , from Somers on Aug 26, 2023

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Comment from Hotel Management

Sep 2, 2023 by Ignacio R. General Manager

Dear JenniferThank you so much for your commends! We are so happy you had a great time with us! We will address this with all the mentioned associates, Im sure they will be more than happy to read them! Hope to see you back very soon!Best regards!

5 out of 5
Great experience. Highly recommend. WE WILL DEFINITELY BE BACK.

Posted by on Aug 12, 2023

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Comment from Hotel Management

Aug 14, 2023 by Ignacio R General Manager

Dear AntonioAlways glad to provide you with the best service! Hope to see you back very soon!Best regards

4 out of 5

Posted by on Jul 17, 2023

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Comment from Hotel Management

Aug 7, 2023 by Ignacio R General Manager

Dear CoryWe would really appreciate if you could give us your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

About the Wyndham Alltra Cancun All Inclusive Resort

Location Boulevard Kukulkan, Km. 11.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All buffet and à la carte meals and snacks included
  • Room service during certain hours
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Fitness facilities included
  • All meals included
  • Childcare not included
  • Surcharge for premium food items
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Room service during certain hours
  • Onsite live performances included
  • Theme parties included

Property Features

Wyndham Alltra Cancun All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Wyndham Alltra Cancun All Inclusive Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. Smoking is allowed in designated areas at this Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 7 dining venues
  • 6 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Wyndham Alltra Cancun All Inclusive Resort offers 458 accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies or patios. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

The property hosts a free manager's reception daily.

Casa de Rosa - Onsite restaurant.

Viaggio - Onsite restaurant. Open daily.

Ventanas - This buffet restaurant overlooks the ocean. Open daily.

Azul - This restaurant overlooks the ocean. Open daily.

At Sunset - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Playground on site
  • Ecotours nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Grey water recycling system
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Water dispenser use by guests actively encouraged
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Awards & Affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.