Beautiful hotel, beautiful beach, excellent staff!
Posted Jun 4, 2016
The hotel was absolutely amazing from the second you drove up to the property. We were greeted with champagne, the friendliest of staff at the front desk and made to feel comfortable for the next couple of hours while our room was prepared (we arrived 3 hours prior to check in). The bartenders at the pool (Diego especially) were fabulous! They were fun, engaging, happy, and always had a smile. The food was fantastic at every single restaurant; even the buffet in the morning. The only complaint about the restaurants was the time it took to prepare your meal. We waited a minimum of 45 minutes for food every single time. But the taste did not disappoint.
The room was great: huge Jacuzzi tub on the balcony, wonderful shower with plenty of room for two, separate sitting area. The beds were not the most comfortable; unless you are a fan of the hard, stiff type.
If you're looking for a party hotel, this is not for you. However, there is a great mix of both party and relaxation. There was sufficient entertainment at night and wonderful fellowship among all guests. There are lots of honeymooners and couples celebrating anniversaries. But for those wanting a getaway complete with luxury relaxation and a bit of party at night, this is the spot!
Comment from Hotel Management
Jun 15, 2016 by Community Manager , Hotel Management
First and foremost, allow us to thank you for choosing Excellence Playa Mujeres once again as host of your holiday and for taking a valued time to share your experience with all Expedia users.
We are delighted to know that our partners were able to exceed your expectations. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable as well as the quality of food, facilities and amenities which made your holidays enjoyable and memorable. We also appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay.
Rest sure we will share your words with the related departments and colleagues on the property. Our partners will be happy to receive your compliments.
We hope to welcome you in a near future and provide once again an excellent experience.
Receive our warmest regards from Cancun!