Great Place for a short Romantic Getaway
Posted Sep 29, 2016
Check in was quick and easy. We arrived at 2, check in time was at 3, so we were given a beeper while they watched our luggage. I wish I had put my swimsuit in my bag that I carried around so that I could have changed earlier; as it was, we got a drink and went to sit in a lounge area by the beach that was very relaxing.
The hotel public areas were very nice and well groomed. Pools were everywhere, bars were frequent.
Our co-vacationers were varied, some older empty nesters, some honeymooners, lots of 30 somethings, mainly heterosexual. From the accents, I'd guess that many were Americans with a sprinkling of other nations.
We were in building 7 in a Junior suite, the cheapest accommodation available. The room was huge, (the balcony alone was bigger than some rooms we've had on cruise ships!) and very clean. There is a incense burner which gives the room a characteristic odor (that bit's for asthmatics that may be influenced by these things). I'd not ask for a swim up suite, as these appeared to be ground floor rooms that had a ladder out of the pool 15 feet in front of the room's sliding glass door, which nobody used to get to their rooms. Building 7 was right next to the evening's entertainment, so it was noisy on the balcony (and, honestly, in the room, too) until the evening's show was over.
Food was above average, but not stupendous. This didn't bother us, as we are happy just to not have to cook dinner, but may bother you foodies out there.
Comment from Hotel Management
Oct 7, 2016 by Community Manager, Hotel Management
Allow us to thank you for taking the time to write this review in which you share your experience at Excellence Playa Mujeres.
We are very happy to read that you had relaxing and memorable experience in our resort and the gorgeous facilities were able to exceed your expectations.
On the other hand, we are disappointed to read that we fell short on your culinary expectations. We take great pride in providing the freshest of ingredients and creating both simple and also creative dining experiences. We also would like to remind all of our guests that if you want to eat something that is not in our restaurants, please let us know, and our Chef will be more than happy to prepare a special meal for you if the ingredients are available.
Our Food & Beverage Manager and our Executive Chef have received your feedback and are working on improvements to guarantee our guest the best quality possible.
We hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience.
Please receive our warmest regards from Cancun!