Ratings based on 1,820 Guest Reviews

Hear it directly from our travelers
3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Hear it directly from our travelers
5 out of 5
by A traveler from VV

It was very great. Very good service.

Posted Aug 23, 2016
It was great but the airline made us stay one more day, we were supposed to be home by then but wasn't able to.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Dear Vivian, thank you very much for your review. We are very glad that our service provided was very good and you had such a great time with us. We will very glad to welcome you back in a near future. Kind regards.
5 out of 5
by A traveler from Texas

Perfect stay in Cancun, Mexico

Posted Aug 4, 2016
This is the first review I have EVER left for a hotel/resort, but Crown Paradise Club, Cancun, Mexico deserves the recognition. After reading some of the reviews I was a little nervous about what to expect. When we arrived, all of my worries went away. The resort was absolutely beautiful, and more than I expected. All of the staff, waiters, and bartenders were amazing. My six year old son had a blast and made friends with several of them. They really do make the experience fun and exciting for children. There are tons of activities to keep everyone busy. The pool/ocean/views were beautiful, the grounds were very well kept, the beach was clean and gorgeous, the nightly shows were excellent and a must to attend, the buffet was good, and the restaurants were great. Everything was explained to us upon arrival, and there was always someone available to assist with any additional questions. My son had so much fun in the Jetix game room each night, he loved the zip line, water slides, and kid cocktails at the bar. The staff works around the clock to make the resort enjoyable for their guests. We could not have picked a better resort for all of the activities Crown Paradise has to offer. This was not our first trip to Cancun, but was our first time to stay at Crown Paradise, and we will definitely be back. Thank you Crown Paradise Club for the best family vacation!!
Comment from Hotel Management
by General Manager, Hotel Management
Dear Shanna, Thank you very much for your kind words , was a pleasure to host you and read that you and your son had a blast stay with us let us speachless. We are very exited to know that we are in your mind for your next trip to Cancun. It will be wonderful to welcome you back. Kind regards.
5 out of 5
by A traveler

Great Hotel for families

Posted Jul 21, 2016 on Expedia
Overall we had a great stay at Crown Paradise. I would go back no question!
Comment from Hotel Management
Jul 22, 2016 by General Manager, Hotel Management
Dear Guest, We are very happy to read you had such great time with us. It will be a pleasure to welcome you back to your home Crown Paradise Club in Cancun. Kind regards.
4 out of 5
by A traveler

Posted Jul 19, 2016 on Expedia
Great place for the kids! Friendly service. Lots of fun actives for the kids.
Comment from Hotel Management
Jul 23, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for leave us your review. We are very happy to hear that your kids had fun and the service provided was friendly. We hope to see you again in a near future. Kind regards.
3 out of 5
by A traveler from florida

Not to much shades to be comfort

Posted Jul 18, 2016 on Expedia
Pros: Service from every personel..excelente.
Cons: More shades and more tropical feel
Location: Close to everything ,very convenience
Mexico its beautiful and need to go out to see it in the hotel you don't feel that you are in mexico, everyone its easy and helpful.many places to enjoy the real mexico and felt safe and welcome.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Joanne, Thank you very much for your feedback. It is a pleasure to hear that the service provided by our staff was excellent. We have the project to add more awning around of the main pool very soon. We hope you want to visit us again and enjoy the changes. Kind regards.
4 out of 5
by JOSE A from Parkland, FL

My holliday with my wife

Posted Jul 11, 2016 on Hotels
PRO: Nice Hotel, excellent location, beautiful beach....Ivette (from the Reception/Lobby) the best of the Hotel CONS: It's amazing, the AC system doesn't work in general areas, example,the movie theater, the hot temperature was insoportable
Comment from Hotel Management
Jul 16, 2016 by Gerente General, Hotel Management
Dear José, Thank you very much for your feedback. We are very glad to read that you enjoyed the beautiful beach and our location you found very apropiated. We appreciate your shout out to Ivette, let us inform you that we share your comment and on behalf of her we want to thank you so much. We have shared your suggestion with our Maintenance Manager and he will verify all ducts working well. We looking forward in a near future.
4 out of 5
by A traveler from Miami, Florida, USA

Family Vacation, my Kids loved it!

Posted Jul 10, 2016 on Expedia
Pros: Kids Club. Food . Drinks. Location.
Cons: Beds from Full to Queen.
Location: Downtown Cancun, there is a bus right outside the hotel and service is great, every 5 minutes.
I had never written a review for a hotel before but this one is worthy to do it. We know is not a 5 star Hotel but is not bad, the staff is great, the food really good ( you have to make reservations @ 8 or 9 am for next day Restaurant) but its worthy, what we really impact us and we loved its the Kids club pool and their staff, the kids pool is beautiful , my wife and I enjoy to have some time by ourselves while our 2 kids were having a blast of fun plus every night from 7:00 to 9:20 pm they will take care of your kids and have activities with them (We loved this Crown Paradise: 5 stars on this) and the best is that its included in the all inclusive package; at night there is a show @ 8:00 pm (we liked it), Karaoke night its a lot of fun as well as Zumba. The food in their buffet is good with a lot of variety (for breakfast and lunch) , late night hamburgers by the main bar so yummmi. The only place that we didn't like was the hamburgers by the main pool (too greasy and no ice in the soda machine), and another negative thing was the beds (too small), Please Crown paradise upgrade from Full beds to Queen beds (80% of your customers are from USA and as you know we are quite "big" :-) hardly fit with my wife in the bed and my 2 kids in their bed ). We felt really secure in the hotel and pretty much all well clean. We hope to come back next year!
Comment from Hotel Management
Jul 15, 2016 by General Manager, Hotel Management
Dear Harold, We appreciate that you encouraged to write a review and we really appreciate it. We are so happy to read that you had time for both of you while your kids were having fun at Aquapark. We have noted your feedback regarding the size of the bed. We are planning do some changes about the furniture and we are add it to the list. We hope to see you soon. Kind regards.
4 out of 5
by A traveler from New Jersey

Nice experience.

Posted Jul 7, 2016 on Expedia
Pros. We had a great stay and the staff was friendly and very helpful. We always had great service. The resort is beautiful with lots of amenities to keep children busy and happy. The view is nice and hotel is clean and maintained nicely. Cons The main pool gets pretty crowded and there is NO shade anywhere in the pool (no awnings or umbrellas). It's even hard to get shaded areas to sit in outside of the pool. There is only one swim up bar and it's at the adults only pool. There were one or two servers walking around the pool for drink orders but it was hard for them to accommodate everyone at the pool in a quicker manner. We'd wait 20 minutes for drinks to come back. Also, food was just okay - not much that was exceptional and bedding sheets/blankets were scarce. We had 2 sheets on our bed and no duvet or comforter.
Comment from Hotel Management
Jul 11, 2016 by General Manager, Hotel Management
Dear Laura, Thank you very much for your review. There is a project to continue the rest of awnings around of the main pool and Conchas pool, this will be beginning very soon. Regarding the sheets, we regret if lacked it. Usually the beds are dressed with 2 sheets, a quilt and a sheet decorated. We hope to have the opportunity to host you and show you a better service. Kind regards.
3 out of 5
by A traveler from Abq NM

Ok hotel for family with young kids-close to beach

Posted Jun 25, 2016 on Expedia
We went for 7 days and it rained a lot. The hotel floors were very slippery, dangerously slippery. there were areas in the hotel covered in inches of rain. The hotel staff were very nice. However you can't speak to anyone at the hotel about reservations you have to call to ask about anyting related to your reservation, the reservation staff were very rude! they would not accommodate us, They were not friendly at all. Our Kids liked there little water park, the zipline wasn't working and the big slides were on the other side of the hotel. Over all we made it work but hope they fix up the hotel and train the reservation staff to be respectful and work with customers.
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Dear Candice, We appreciate a lot your feedback and we have shared it for coaching to our comrades to provide a better and warm attention. In regards of the zipline, the activity is programed at 9:00 am to 11:00 am every day, is possible that by the time your kids wanted to jump our entertainment crew was doing another activity according the schedule. We suggest to all our guests to approach with Entertainment Team for getting more information about the daily activities. We hope you will give us another opportunity to show you what a truly lovely experience you can have. Kind regards
4 out of 5
by A traveler

Todo muy bien!!

Posted Jun 23, 2016 on Hotels
Muy bien!
Comment from Hotel Management
Jun 30, 2016 by Gerente General, Hotel Management
Apreciable huésped, Le agradecemos por su valioso comentario y nos da mucho gusto saber que todo fue de su agrado. Nos encantaría recibirle nuevamente en un futuro muy próximo. Saludos cordiales.