Ratings based on 1,806 Guest Reviews

Hear it directly from our travelers
3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
by A traveler from VV

It was very great. Very good service.

Posted Aug 23, 2016
It was great but the airline made us stay one more day, we were supposed to be home by then but wasn't able to.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Dear Vivian, thank you very much for your review. We are very glad that our service provided was very good and you had such a great time with us. We will very glad to welcome you back in a near future. Kind regards.
5 out of 5
by A traveler from Texas

Perfect stay in Cancun, Mexico

Posted Aug 4, 2016
This is the first review I have EVER left for a hotel/resort, but Crown Paradise Club, Cancun, Mexico deserves the recognition. After reading some of the reviews I was a little nervous about what to expect. When we arrived, all of my worries went away. The resort was absolutely beautiful, and more than I expected. All of the staff, waiters, and bartenders were amazing. My six year old son had a blast and made friends with several of them. They really do make the experience fun and exciting for children. There are tons of activities to keep everyone busy. The pool/ocean/views were beautiful, the grounds were very well kept, the beach was clean and gorgeous, the nightly shows were excellent and a must to attend, the buffet was good, and the restaurants were great. Everything was explained to us upon arrival, and there was always someone available to assist with any additional questions. My son had so much fun in the Jetix game room each night, he loved the zip line, water slides, and kid cocktails at the bar. The staff works around the clock to make the resort enjoyable for their guests. We could not have picked a better resort for all of the activities Crown Paradise has to offer. This was not our first trip to Cancun, but was our first time to stay at Crown Paradise, and we will definitely be back. Thank you Crown Paradise Club for the best family vacation!!
Comment from Hotel Management
by General Manager, Hotel Management
Dear Shanna, Thank you very much for your kind words , was a pleasure to host you and read that you and your son had a blast stay with us let us speachless. We are very exited to know that we are in your mind for your next trip to Cancun. It will be wonderful to welcome you back. Kind regards.
5 out of 5
by A traveler from ft worth tx

great beach,staff and food!!

Posted Jun 15, 2016
we loved the facilities, beach and food!! we are coming back next summer!!
Comment from Hotel Management
Jun 21, 2016 by General Manager, Hotel Management
Dear Susana, We are very glad to hear that your time with us was great! It will be a pleasure to welcome you back pretty soon and enjoy your time with us again. Kind regards.
4 out of 5
by TRACEY from Oregon

Pleasantly surprised

Posted May 23, 2016 on Hotels
A quick weekend trip with a girlfriend to surprise a friend for their birthday. We were quite surprised by the property as the complex is very nice. It does have a lot of families so we stuck mainly to the adult areas. The French restaurant was very good and we found it easy to get reservations. The buffet was very good as well with themes every night. We found the weekend nights to be very loud with the open air setup, balconies facing ocean & doors facing common areas,lots of goings on into late night. Not so welcome when you have to get up 4 for a flight.
Comment from Hotel Management
by Gerente General, Hotel Management
Dear Tracy, Thank you for choosing us to spend a quick weekend with your friend. Is is a really pleasure to hear that you enjoyed all our facilities to adults. We will be very pleased to host you pretty soon with longer stay. Kind regards.
5 out of 5
by Eduardo from BRUSQUE-SC

PERFEITO!!!

Posted May 20, 2016 on Hotels
TUDO DE BOM, HOTEL EXCELENTE PRINCIPALMENTE PRA QUEM VIAJA COM CRIANCA
Comment from Hotel Management
by Gerente General, Hotel Management
Prezado Eduardo. Muito obrigado para sua revisão. Estamos muito felizes em saber que você gostou das instalações especiais para crianças. Nós esperamos vê-lo novamente em breve.
4 out of 5
by Alejandro from Monterrey

Felices vacaciones familiares.

Posted May 7, 2016 on Hotels
Excelente, nos la pasamos con la familia muy bien.
Comment from Hotel Management
by Gerente General, Hotel Management
Apreciable Alejandro. Nos alegra mucho saber que disfrutaron en familia de sus vacaciones y nos dieron la oportunidad de ser su hotel anfitrión. Estaremos encantados de recibirlos nuevamente en su próximo viaje familiar, de pareja o con amigos a Cancún. Saludos cordiales.
4 out of 5
by A traveler from SC

Good hotel& service

Posted May 5, 2016 on Expedia
Pros: Price was cheap. however,Hotel was Good.
Good for kids. Food was good. Pool ,Beach was good. No problem for us
Comment from Hotel Management
Jun 4, 2016 by General Manager, Hotel Management
Dear Jake, We are very glad to hear that Crown Paradise Club was very good and enjoyed you and your family. It will be an honour to host you on your next trip to Cancún. Kind regards.
4 out of 5
by Lisa from Coloardo

Sissy's 60th Birthday

Posted May 4, 2016 on Hotels
Very accomodating except for the pool hours and bars closing at 5-6pm. Especially the adult only pool. I was there for 7 nights with my kids and would have loved to relax and watch the sunset in the adult pool with a cocktail. I recall this from the two other visits I've had at Crown Paradise and find it really disappointing they funnel everybody out of the pools and pool bars so early.
Comment from Hotel Management
by Gerente General, Hotel Management
Dear Sissy, Thank you for sharing your review and we want to share with you that all our pools are closed to 8:00 pm. We regret if this inconvenienced your stay. We are very thankful for your loyalty and we hope to host you pretty soon. Kind regards.
4 out of 5
by A traveler

A nice vacation

Posted May 3, 2016 on Expedia
Pros: a relaxing experience - good food - good service - quality entertainment
Cons: Shows for family start at 8:30 - that is too late in my opinion - should start at 7 for familys with kids Food at italian and steak house
A very nice all inclusive Pros -nice rooms -multiple nice pools for both kids and adults -beach is very nice - runs for miles in both directions - wonderful view - pretty sunrise if you are an early riser -a nice range of food options - was very surprised at all the choices -the nightly shows are great for the family/kids - did start a little late for my taste but very fun -plenty of pool games and water sports available Cons -food - was good - no one thing was great - the mexican restaurant is easily the best - if we could do over we would skip the other restaurants except for the mexican and the sea food -we visited in late april and the resort was very crowded - not sure about other times of year - service was still very good my point of calling this a con is that if you prefer something less busy for the quiet - then this is probably not the place -in the hotel lobby the travel companies actively are trying to sell experiences - a little to pushy- I understand its a business - and maybe you'll be interested in the activities they are pushing - I prefer to not experience that while on vacation -the surf when we visited was rough, not really good for ocean swimming, especially with smaller kids, this was April - perhaps other times of year the surf is not as rough
Comment from Hotel Management
Jun 6, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your score and we apologize if the night shows are little late. This is a schedule easier for everybody as costumers as staff, we regret if this was an issue that did not meet your expectations. We hope to have the opportunity to host you in a near future. Kind regards.
4 out of 5
by A traveler from Brazil

Very nice hotel, beautiful beach.

Posted May 2, 2016 on Expedia
Pros: The food was good, the view from our room was beautiful, we right in front of the pool and ocean. Perfect view. Attentive, polite staff.
Cons: The elevators were terrible...we waited approximately 10 minutes every time we need it. At times we gave up and used the stairs.
Location: The location is excellent. It is about 15 minutes from the centro, and the buses are very good it comes often in about every 10 minutes.
This hotel is very good. The food was good. The beach is beautiful, light blue water!! Nice pools!! The staff was attentive and polite. It is close to Cancun Centro, however you will need to take a bus. It takes about 15 minutes from the hotel to the Centro. The buses services are very good. Every 10 minutes or less a bus shows up. The only thing we didn't like was the elevators...It was always crowded and we had to wait at least 10 minutes for the elevator to come up to the 4th floor. Many times we gave up and used the stairs.
Comment from Hotel Management
Jun 6, 2016 by General Manager, Hotel Management
Dear Eric, Thank you for your score and we regret that you had drawback with the elevators. We will share it with our Directors and Managers in charge to take the necessary measures and improve it. We want to have the opportunity to welcome you back pretty soon. Kind regards