Nice vacation w/a couple of drawbacks
Posted Aug 27, 2016 on Expedia
We enjoyed our stay for the most part. The drawbacks: arrived in thunderstorms, so the hotel seemed overcrowded that first day. No one could use the outdoor part of the hotel (bars, food, pools, beach). There were A LOT of small children! There was hotel construction going on right below our room, which began promptly in the morning, so no "sleeping in"! We were completely tired of the food on the buffet by the third day - it is the same every day. If you intend to eat in the nicer restaurants for dinner, you MUST reserve early, or you will not get in! The Jetix Club w/pool tables, ping pong, etc. always had a waiting list a mile long! Also, we did not feel the room mini bar was stocked very well after our initial day. There were three of us in the room, and we never got more than two bottles of water. We even left a note to please leave extra water, but they did not accommodate. We received a call to our room at 8:00 am on the first morning, inviting us to breakfast at one of the nicer restaurants. We arrived 30 minutes later to realize it was a ploy to talk to us about a timeshare - were declined and were extremely disappointed, as we were turned away from breakfast since we did not want to waste our vacation time listening to their sales pitch.
The good: The place is beautiful! Everything kept up with and clean. The pools and beach very nice. The staff hard working and pleasant. Lots of things for adolescents like rock climbing wall, zip lining, mini golf, etc.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Thank you very much for your review.
Makes us happy to hear you enjoyed our All Inclusive services. Regarding of the constructions; yes, we did, we notified through the main travel agencies and our webpage that we will have some refurbs. We regret if this caused unsatisfaction during your stay.
We hope to welcome you back in a near future and you can enjoy the changes.