Ratings based on 132 Guest Reviews

Hear it directly from our travelers
3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A traveler

Nice, family resort

Posted May 18, 2017
We had a nice view from our room from the 7th floor but a old run down resort is next door and needs to be torn down. Overall, the resort was perfect for family's and the dinner at the restaurants were good but the buffet was just ok. We would go back if the the price was right.
Comment from Hotel Management
May 20, 2017 by General Manager, Hotel Management
Dear Guest:Thank you for the overall fantastic review. We are happy that your holidays were great! We are glad to hear that you loved the service and activities in Crown Paradise Club Cancun. We are sorry for any inconveniences you may have experienced, about the hotel next door unfortunately is out of our hands. We thank you again for your comments and suggestions we are passing them to our management team. We hope to see you soon in near future! Best Regards,
4 out of 5
Recommended
for Families
by A traveler from Nebraska

Cancun 2017

Posted Mar 23, 2017
Pros: Staff will bend over backwards for you ....
Cons: The only swim up bar is in the Adult pool
Location: You have to try Cancun Sailing
Great hotel, good price, good food, Great Staff !!
Comment from Hotel Management
Mar 27, 2017 by Gerente General , Hotel Management
Dear Tim:On behalf of Crown Paradise Club family, I want to thank you for choosing us to spend your family trip and read that you had wonderful stay with us.Thank you very much for mentioning to our comrades for their outstanding service. Let us assure you that we share your shout out of them with. We hope to welcome you back in a near future and have another great time with us. Yours very truly,
5 out of 5
Recommended
for Everyone
by A traveler from NY

Family with children resort

Posted Mar 6, 2017
Great resort a lot things to do love sushi bar food everywhere will stay again
Comment from Hotel Management
Mar 9, 2017 by Gerente General , Hotel Management
Dear Julia, Thank you so much for a wonderful comment, we really appreciate your time to writing us and let us know how much do we exceed your expectation. We hope to see you soon in near future again. Best Regards.
3 out of 5
Recommended
for Everyone
by A traveler from Salt Lake City, Utah

Food and entertainment.

Posted Mar 5, 2017
Pros: The service.
Cons: Break first and lunch buffer.
Location: Good location closed to city and beach.
More like for family with kids hotels and not for adults without kid.
Comment from Hotel Management
Mar 9, 2017 by Gerente General , Hotel Management
Dear guest; We appreciate your opinion and appreciation regarding your last stay in our hotel. We are very sorry that our facilities and service did not meet your expectations. We wish to give us the opportunity to welcome you on your next trip to Cancun and we assure you that we will provide you with a better service received on your first visit. Sincerely,
5 out of 5
Recommended
for Everyone
by A traveler

Nice and clean

Posted Feb 20, 2017
My husband and I are very please with the service and honesty of the hotel personnel.
Comment from Hotel Management
Feb 24, 2017 by Gerente General , Hotel Management
Dear Guest: : First of all we want to thank your preference at Crown Paradise Club Cancun. It is an honor that you let us know how we can exceed your expectations with our service and personal attention to each and every one of us offered. To read these kind of comment, make us feel motivated and top notch people at this resort. We hope to see you soon again. Kind Regards,
5 out of 5
Recommended
for Everyone
by A traveler from m

Great hotel

Posted Feb 14, 2017
Nancy at the front desk made are vacations flip from poor to excellent. Thanks Nancy. Also big prouds to Manuel and David for oustanding breakfast service at the palapa .
Comment from Hotel Management
Feb 18, 2017 by Gerente General , Hotel Management
We want to thank you for your preference to choosing Crown Paradise Club Cancun, is such an honor to read a comment like yours, about the service with Nancy and David and Manuel and be assured we will share this comments with them I will congratulated for the excellent job of quality and best service they offer. It is an honor that you let us know how we can exceed your expectations with our food as well as service and personal attention to each and every one of us offered. We hope to see you soon again. Kind Regards,
4 out of 5
Recommended
for Everyone
by A traveler

I would definitely book again here with the family

Posted Dec 11, 2016
The hotel has every possible ammenitity needed for a family to relax. Including parents relaxing and the children having a ball. Beach was awesome. Multiple pools never crowded. But the staff was the best part. Incredibly helpful and friendly. The bars never ran short on drinks and the bartenders were fabulous. My advice tip the "waiters" from the start, speak to them by their name and they wil make sure you are taken care of. We were 4 of a group of 17. 9 children from 11-7 and everyone one of us was pleased with our stay. Brent in KC
Comment from Hotel Management
Dec 16, 2016 by Gerente General , Hotel Management
Dear Guest: Thank you very much for your preference is an honor for us to receive this kind of comment, which you let us know about the great service you been receive, be assured I will share your comments with the staff, and they will be so glad to hear all the effort would be realized with comments like yours, make us feel motivated and keep improve every single day. Look forward to see you soon in near future to welcome back to Crown Paradise Club Cancun! Best Regards, Look forward to see you soon in near future and welcome back to the Resort Crown Paradise Club Cancun! Best Regards,
5 out of 5
Recommended
for Everyone
by A traveler from VV

It was very great. Very good service.

Posted Aug 23, 2016
It was great but the airline made us stay one more day, we were supposed to be home by then but wasn't able to.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Dear Vivian, thank you very much for your review. We are very glad that our service provided was very good and you had such a great time with us. We will very glad to welcome you back in a near future. Kind regards.
5 out of 5
Recommended
for Everyone
by A traveler from Texas

Perfect stay in Cancun, Mexico

Posted Aug 4, 2016
This is the first review I have EVER left for a hotel/resort, but Crown Paradise Club, Cancun, Mexico deserves the recognition. After reading some of the reviews I was a little nervous about what to expect. When we arrived, all of my worries went away. The resort was absolutely beautiful, and more than I expected. All of the staff, waiters, and bartenders were amazing. My six year old son had a blast and made friends with several of them. They really do make the experience fun and exciting for children. There are tons of activities to keep everyone busy. The pool/ocean/views were beautiful, the grounds were very well kept, the beach was clean and gorgeous, the nightly shows were excellent and a must to attend, the buffet was good, and the restaurants were great. Everything was explained to us upon arrival, and there was always someone available to assist with any additional questions. My son had so much fun in the Jetix game room each night, he loved the zip line, water slides, and kid cocktails at the bar. The staff works around the clock to make the resort enjoyable for their guests. We could not have picked a better resort for all of the activities Crown Paradise has to offer. This was not our first trip to Cancun, but was our first time to stay at Crown Paradise, and we will definitely be back. Thank you Crown Paradise Club for the best family vacation!!
Comment from Hotel Management
by General Manager, Hotel Management
Dear Shanna, Thank you very much for your kind words , was a pleasure to host you and read that you and your son had a blast stay with us let us speachless. We are very exited to know that we are in your mind for your next trip to Cancun. It will be wonderful to welcome you back. Kind regards.
5 out of 5
Recommended
for Everyone
by A traveler from ft worth tx

great beach,staff and food!!

Posted Jun 15, 2016
we loved the facilities, beach and food!! we are coming back next summer!!
Comment from Hotel Management
Jun 21, 2016 by General Manager, Hotel Management
Dear Susana, We are very glad to hear that your time with us was great! It will be a pleasure to welcome you back pretty soon and enjoy your time with us again. Kind regards.