Ratings based on 126 Guest Reviews

Hear it directly from our travelers
3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A traveler

I would definitely book again here with the family

Posted Dec 11, 2016
The hotel has every possible ammenitity needed for a family to relax. Including parents relaxing and the children having a ball. Beach was awesome. Multiple pools never crowded. But the staff was the best part. Incredibly helpful and friendly. The bars never ran short on drinks and the bartenders were fabulous. My advice tip the "waiters" from the start, speak to them by their name and they wil make sure you are taken care of. We were 4 of a group of 17. 9 children from 11-7 and everyone one of us was pleased with our stay. Brent in KC
Comment from Hotel Management
Dec 16, 2016 by Gerente General , Hotel Management
Dear Guest: Thank you very much for your preference is an honor for us to receive this kind of comment, which you let us know about the great service you been receive, be assured I will share your comments with the staff, and they will be so glad to hear all the effort would be realized with comments like yours, make us feel motivated and keep improve every single day. Look forward to see you soon in near future to welcome back to Crown Paradise Club Cancun! Best Regards, Look forward to see you soon in near future and welcome back to the Resort Crown Paradise Club Cancun! Best Regards,
5 out of 5
Recommended
for Everyone
by A traveler from VV

It was very great. Very good service.

Posted Aug 23, 2016
It was great but the airline made us stay one more day, we were supposed to be home by then but wasn't able to.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Dear Vivian, thank you very much for your review. We are very glad that our service provided was very good and you had such a great time with us. We will very glad to welcome you back in a near future. Kind regards.
5 out of 5
Recommended
for Everyone
by A traveler from Texas

Perfect stay in Cancun, Mexico

Posted Aug 4, 2016
This is the first review I have EVER left for a hotel/resort, but Crown Paradise Club, Cancun, Mexico deserves the recognition. After reading some of the reviews I was a little nervous about what to expect. When we arrived, all of my worries went away. The resort was absolutely beautiful, and more than I expected. All of the staff, waiters, and bartenders were amazing. My six year old son had a blast and made friends with several of them. They really do make the experience fun and exciting for children. There are tons of activities to keep everyone busy. The pool/ocean/views were beautiful, the grounds were very well kept, the beach was clean and gorgeous, the nightly shows were excellent and a must to attend, the buffet was good, and the restaurants were great. Everything was explained to us upon arrival, and there was always someone available to assist with any additional questions. My son had so much fun in the Jetix game room each night, he loved the zip line, water slides, and kid cocktails at the bar. The staff works around the clock to make the resort enjoyable for their guests. We could not have picked a better resort for all of the activities Crown Paradise has to offer. This was not our first trip to Cancun, but was our first time to stay at Crown Paradise, and we will definitely be back. Thank you Crown Paradise Club for the best family vacation!!
Comment from Hotel Management
by General Manager, Hotel Management
Dear Shanna, Thank you very much for your kind words , was a pleasure to host you and read that you and your son had a blast stay with us let us speachless. We are very exited to know that we are in your mind for your next trip to Cancun. It will be wonderful to welcome you back. Kind regards.
5 out of 5
Recommended
for Everyone
by A traveler from ft worth tx

great beach,staff and food!!

Posted Jun 15, 2016
we loved the facilities, beach and food!! we are coming back next summer!!
Comment from Hotel Management
Jun 21, 2016 by General Manager, Hotel Management
Dear Susana, We are very glad to hear that your time with us was great! It will be a pleasure to welcome you back pretty soon and enjoy your time with us again. Kind regards.
4 out of 5
Recommended
for Everyone
by A traveler

A lot of FUN in this hotel

Posted Apr 22, 2016
Our whole family got a lot of fun during our one week stay. Nice place to stay, eat, play for children and adults. Some people wouldn't like the food, but we found smth. nutritious and tasty every meal-time. Waves are great there in the ocean - we really loved to play in the waves. Staff is very nice and pleasant, especially waiters Raffael and Israel in La Palapa buffet. Animators are OK, but seems a little lazy or bored.... We'd love to have more water polo and volleyball, but they didn't bother to run these activities even in cases when there were a lot of guests ready to participate (Especially Canadian girl-animator - run water polo for just 15-20min and then stoped, though people wanted to continue playing) . I can understand though - they have same day every day (work).
Comment from Hotel Management
Oct 5, 2016 by Gerente General , Hotel Management
Thank you very much for taking the time to share with us your most recent experience.It is very pleased to receive comments like yours in which lets us know how we can meet and exceed your expectations with our service from the moment you arrived until your last day. It is also an honor reading how you enjoyed our different restaurants, be assured that your comments will be shared them with the chef and I'm sure this will give him pleasure. About the entertainment staff we regret about it and thanks for letting us know the attitude is very serious, we take the problem in our hands, and never gonna happen again. Receiving feedback like yours motivate us to always keep improving with better service attitude, as we are committed to creating an unforgettable memory! I assure you that your comments in regards the temperature in our French restaurant will be taken with due seriousness to enhance and ensure the comfort of all our guests. Kind Regards,
4 out of 5
Recommended
for Families
by A traveler

Nice hotel

Posted Jan 28, 2016
Pros: Perfect size for a group family vacation.
Cons: Reservations for the on site resteraunts was clumsy; planning 24 hours in advance was difficult.
Fantastic hotel with plenty of ammenities at a reasonable price. The food wasn't great and it was hard to make group reservations at the onsite resteraunts, but the buffet was good enough for busy beach goers.
4 out of 5
Recommended
for Everyone
by A traveler from Wisconsin

Great amenities

Posted Jan 28, 2016
The hotel had a great layout. The food was good. We traveled with a group of 28, 9 of them kids ages 2-11. The kid areas and activities were very nice and well planned. Staff was very accomodating and worked hard to make this a great experience for everyone. My only complaint was how difficult it was to get dinner reservations at one of the specialty restaurants.
2 out of 5
by A traveler

Disappointing system

Posted Dec 25, 2015
Pros: Not much to say here. May be foods at the restaurants?
Cons: Many has to be improved. The operating system might not be functional 100%.
Our 6 night stay was a bit unsatisfactory. The hotel room was noisy, water leaking under the sink, and with a broken refrigerator. Our Multiple request for a new refrigerator was not addressed. The bell boy did not show up at the requested time even with doule confirmation the night before. Beach was covered with sea weeds, and the waves were very strong leading us to mostly play in the pools. Restaurants were generally OK. Most staffs were nice and courtious.
1 out of 5
by A traveler from houston, tx

No A/C!!! No A/C!!! No A/C!!! HORRIBLE HOTEL!!!

Posted Jul 15, 2015
Pros: NOTHING
Cons: Working A/C's . Bigger drink glasses and a remodel of the rooms and hotel
Location: Playa de Carmen
I booked this hotel b/c of all the water slides and kids activities at the hotel. When we first arrived to the hotel they gave us cold wet rags to wipe our faces, b/c it was so hot and they didn't have A/C. They checked us in and a hotel worker in a blue shirt comes and tells us to come and have breakfast the next morning and he would give us free bags,shirts, tequila after we take a tour with him around the hotel for an hour and a half. He seemed so nice and friendly. We went to our room and it was horrible. It was hot and filthy! The A/C did not work. My husband requested another room. They finally gave us another room for an additional fee a night. The other room was nicer, but still no A/C. We had to sleep w/the doors open. The next day we went to tell the hotel worker we didn't want the free shirts or a tour. He got so mad at us that he ripped up our rsvp for the hotel and yelled at us for not doing the tour. The hotel offered us another room, but this would have been our third room. The a/c didn't wrk in that room either. The drinks stink. Everything is watered down and their pored in tiny glasses. It was a joke! We booked swimming w/the Dolphins at the hotel. We pd A lot for two kids to swim w/the Dolphins. My son ended up being too short so he didn't get to swim w/the Dolphins and they wouldn't give me my money back. The only good time we had is when we went to Playa De Carmen. It's much more beautiful there. The beach in Cancun was rough and not safe for kids.
5 out of 5
Recommended
for Everyone
by A traveler from Boston, Ma

Beautiful view!

Posted Jul 2, 2015
My experience was great! As soon I got of the shuttle the staff was very attentive. My husband and I booked a standard room and got upgraded to a suite at no charge!! Everything was great, the staff, food, room, view, and shows. Loved that it was a family resort. I would definitely go again.