My husband,my grandmother, and two kids stayed there for 5 nights. Kids are 1 and 7. The kids paradise and baby paradise were excellent and the staff was great with the kids. I have no complaints about the kiddo amenities. The hotel lobby and common areas are not air conditioned so if you want to cool down the only place to do that is in your room. When it rains there are leaks all over the hotel. The food at the buffet, snack bars and Japanese restaurant were all fast foot quality. The Italian restaurant attempted to make things look good with a fancy ambiance but the food was again fast food quality. We dined at the French restaurant one night and that was good. That was the only decent meal we could find. The room service was better quality than the buffet so I suggest taking advantage of that more often. We stayed in room 1440 and we were situated directly above the bar area and I don't think the architect thought out the noise flow when it was designed. There were a couple nights when people at the bar were screaming so loud they woke up my baby. That really ticked me off. When I called the front desk they told me there was a soccer game on - as if I should have expect there to be noise. My complaint is why place a family room right above the bar area. Several sales people will ask you to sit through a presentation for a membership to their hotel. We did it and it was worth the hassle. We took advantage of the 2 for 1 spa deal and $100 discount to xcaret park.
Comment from Hotel Management
Jan 18, 2016 by Social Media Ambassador , Hotel Management
First thank you for your time to write this review of us, we are sorry about the inconvenience you mention in this comment, we are now taking actions with F&B, Rooms, and public areas, to avoid future recurrences. We hope you can trust us one more time for your next vacations in this paradise.