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Reviews

3.7 / 5Good
448 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Cancun Interactive Aquarium
    13 min walk
  • Popular Location
    La Isla Shopping Mall
    17 min walk
  • Popular Location
    Aquaworld
    2 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Book online or call:

1-855-214-3079

Your dates need to occur after 2020-02-22. Try updating your dates to see prices for your trip.

    About this area

    Cancun

    Located in Cancun's Zona Hotelera neighborhood, Casa Turquesa is in the entertainment district and on the beach. The area's natural beauty can be seen at Delfines Beach and Forum Beach, while Cancun Interactive Aquarium and Aquaworld are popular area attractions. Traveling with kids? Don't miss Delphinus Dreams and Ventura Park Cancun.

    Popular Location

    What's nearby

    • Cancun Interactive Aquarium - 13 min walk
    • La Isla Shopping Mall - 17 min walk
    • Aquaworld - 2 min drive
    • Maya Cancun Museum - 3 min drive
    • Iberostar Cancun Golf Course - 4 min drive

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

    Restaurants

    • El Mirador – Poolside restaurant offering international cuisine. Serves breakfast and lunch daily.
    • Celebrity – Open daily.
    • Pool Bar – Poolside bar. Open daily.

    About this property

    Casa Turquesa

    When you stay at this beach hotel you can enjoy umbrellas and sun loungers. All 30 individually decorated rooms feature free WiFi and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities that guests will find include phones and desks.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Limited parking spaces
    Roundtrip airport shuttle (surcharge) from 8 AM - 8 PM
    Airport shuttle on request

    Food and drink

    Cooked-to-order breakfast available for a fee daily 7 AM–11 AM: MXN 150-380 for adults and MXN 80-200 for children
    1 restaurant
    1 swim-up bar, 1 poolside bar and 1 bar
    24-hour room service

    Things to do

    Children's pool
    Outdoor pool
    Outdoor tennis court
    Tennis

    Family friendly

    Babysitting/childcare (surcharge)
    Children's pool
    Dry cleaning service
    Outdoor pool

    Conveniences

    Elevator
    Library
    Reception hall

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Tour/ticket assistance
    Wedding services

    Languages spoken

    Arabic
    English
    French
    Portuguese
    Spanish

    Outdoors

    Beach loungers
    Beach umbrellas
    Beachfront location
    Pool sun loungers
    Pool umbrellas
    Terrace

    Spa

    Massage - on the beach

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Braille signage
    Wheelchair-accessible parking
    Wheelchair-accessible path of travel

    More

    Beach towels
    Designated smoking areas (fines apply)

    Room amenities

    Bedroom

    Air conditioning

    Bathroom

    Bathrobes
    Bathtub or shower
    Free toiletries
    Hair dryer (on request)

    Entertainment

    32-inch flat-screen TV
    Cable channels

    More

    Desk
    Individually decorated
    Iron/ironing board (on request)
    Phone
    5 - Excellent
    165
    4 - Good
    136
    3 - Okay
    53
    2 - Mediocre
    41
    1 - Poor
    53
    4.0
    Cleanliness
    4.0
    Service and Staff
    2.7
    Amenities
    3.5
    Property condition

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities

    1.very dark hallway 2.broken bathroom 3.broken door key hole 4.water dripping from the bathroom ceiling due to the ac 5. you have to ask for room to be cleaned 6. no phone in the room 7. wifi very slow or does not work the only thing food are the waiters and the lady in the front. no front desk office

    Stayed 3 nights in Jan 2020

    2/5

    • Liked: Cleanliness, staff & service
    • Disliked: Amenities, property conditions & facilities

    The property did not have hot water on 3 of the 4 days I stayed at the location. I was not able to properly bathe myself at my own location. It was a very difficult time during my stay.

    Stayed 4 nights in Jan 2020

    1/5

      No lights in the room, no menu options with prices, the phone is missing buttons, no hot water at the beginning. Food extremely expensive. I booked an all inclusive and it was not. Completely false advertising of this property.

      Stayed 3 nights in Jan 2020

      1/5

      • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

      First of all why do you post this horrible hotel on your website..? I’m a gold Expedia service and I booked the hotel through your company. They had no towels, no Wi-Fi service, no phone, no TV. They gave me a bathroom floor towel to dry my face. They only had a small soap for wading your face and to take a shower. The food is horrible. I paid about 250.00 dlls or more per night. I paid for insurance. I only stayed 3 nights. I was supposed to stay 3 more days. I moved into another hotel. You have to reimburse me the last 3 nights, which would be the equivalent of about 750.00. Please put the funds back into my credit card.

      Stayed 6 nights in Dec 2019

      4/5 Good

      • Liked: Staff & service
      • Disliked: Property conditions & facilities

      we had no hot water the whole time and they had construction above us all night long.

      Stayed 2 nights in Dec 2019

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