Ratings based on 387 Guest Reviews

Hear it directly from our travelers
4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Hear it directly from our travelers
5 out of 5
by Gabriela from porto alegre


Posted May 19, 2016 on Hotels
Atendimento super atencioso. Quartos confortaveis, comida excelente, com excecao do restaurante oriental que deixou muito a desejar. Restaurante italiano e parrilla excelentes.
4 out of 5
by Tomas from Brasilia

Há pontos a melhorar

Posted May 18, 2016 on Hotels
Como se trata de um hotel 5 estrelas, e o custo da estadia é alto, serei bem rigoroso na avaliação. Pontos a melhorar: as cadeiras de tomar sol na praia e na piscina eram insuficientes para os hóspedes. Havia dias que não era possível escolher o local onde ficar e sim ocupar o que estava vazio. Ao final da tarde havia restos plásticos flutuando na piscina principal. Entre o horário de 17 e 17:30 não havia restaurantes ou bares funcionando, mesmo que pudesse realizar o pedido no quarto. O atendimento para bebidas na piscina e praia demoram um pouco, poderia haver mais pessoas circulando devido ao tamanho da demanda. O Café da manhã era um pouco limitado, bem como os buffets repetitivos. O box do quarto apresentava leve vazamento. O teto do quarto apresentava algumas plumas de sujeira. O serviço do hotel de modo geral é de excelente qualidade. Trocam as toalhas dos quartos 2 vezes ao dia se necessário, a disponibilização de bebidas e comidas no quarto é sempre pontual, entre outros. Em termos de prestação de serviço não há o que reclamar, pessoal muito atencioso. A praia é muito boa, limpa, mar com pequenas ondas. A região onde está o hotel é excepcional, ao lado do shopping Isla e a 2,5 km dos bares, boates e restaurantes da cidade. A estadia foi muito proveitosa e boa, porém deixo as críticas acima como pontos de aprimoramento.
4 out of 5
by A traveler


Posted May 3, 2016 on Expedia
スタッフの対応が素晴らしかったです。 オールインクルーシブなので家にいるように生活できて快適です。 このコメントの要求が長すぎる。 あまりに長いコメントを要求するエクスペディアは非常に不快である。
4 out of 5
by A traveler from C

Buena ubicación

Posted May 3, 2016 on Expedia
El hotel es muy pequeño, la playa es maravillosa la comida es buena
5 out of 5
by A traveler

Great hotel for relaxation!

Posted Apr 29, 2016 on Expedia
This was an awesome hotel! Great food and drinks! The beach is amazing and beautiful and the roof top pool is awesome! The walls in the rooms are rather thin though so we could hear the neighbors music and a baby crying and anything going on in the hallway. That would be the only downside to the trip. Overall it was an amazing place and we would definitely recommend it!
4 out of 5
by A traveler from Springfield Mo

Wedding gathering

Posted Apr 28, 2016 on Expedia
Pros: Likes: Location, smaller resort, beach, staff, food, drinks
Cons: Our room wasn't cool. We did call front desk (took 2 calls) and someone came in & the temps lowered about 2 degrees. I sweated every night I slept.
Here for our daughter's wedding. As always, the beaches in Cancun are beautiful. Sunny our entire stay. The wedding was beautiful and everything was done as requested and exceeded our expectations! We had a total group of 16 people and we all had a grand time. The hotel staff is amazing.
5 out of 5
by Edi from Curitiba


Posted Apr 12, 2016 on Hotels
Ficamos muito satisfeito com o Hotel, suas instalações e o atendimento da equipe do Beach Palace.
1 out of 5
by Earnest


Posted Apr 12, 2016 on Hotels
5 out of 5
by A traveler from Chicago

Worth a little extra

Posted Apr 3, 2016 on Expedia
Pros: Attentive staff, 24 hour room service, top floor pool and bar areas, evening entertainment.
Best all-inclusive we've stayed at, which now comes to about six. That it's family-friendly makes it even more impressive. We would definitely come again. It had just the right amount of activity and still one was easily able to find quiet spots to enjoy a relaxing vacation. The food was outstanding for an all-inclusive and excellent compared to standard locales.
4 out of 5
by A traveler from Wisconsin

Posted Mar 27, 2016 on Expedia
Pros: The two people that come to mind are Yadira and Rene without the two individuals that went the extra yard the whole week and made our trip fantastic.
Cons: Age groups for basketball, volleyball etc... to give the 7-11 year olds a chance. Lobby bar would be nice to get away from the sports bar.
Location: The only thing we did was across the street tot he small shopping area.
The only complaint that I have is the time, energy and space in the building used to sign up people to the elite program. We could hear rude people in the hallways throughout the night. The room was clean and the food was fine.