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Get an overview of this hotelBeachfront hotel with calming spa services

When you stay at Beach Hotel Na Balam in Isla Mujeres, you'll be on the beach and minutes from Secreto Beach and Mundaca House.

This beach hotel is within close proximity of Norte Beach and Dolphin Discovery.

Make yourself at home in one of the 31 individually decorated guestrooms. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access, babysitting/childcare (surcharge), and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Grab a bite to eat at the hotel's beachfront restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. A complimentary breakfast is included.

Featured amenities include complimentary newspapers in the lobby, multilingual staff, and laundry facilities. Free self parking is available onsite.

Hotel Amenities

Hotel Amenities

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Beach Hotel Na Balam, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like segway rentals/tours.

A complimentary breakfast is offered. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. High-speed wireless Internet access is complimentary. This beach hotel also offers an outdoor pool, a garden, and a terrace. Complimentary self parking is available on site. A total renovation of this property was completed in December 2015.

Beach Hotel Na Balam has designated areas for smoking.

  • Beach umbrellas 
  • Free beach cabanas 
  • Beach sun loungers 
  • Beach towels 
  • Babysitting or childcare (surcharge) 
  • Total number of rooms - 31 
  • Safe-deposit box at front desk 
  • Outdoor pool 
  • Number of floors - 2 
  • Bar/lounge 
  • Free newspapers in lobby 
  • Free breakfast 
  • Front desk (limited hours) 
  • Full-service spa 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Free WiFi 
  • Airport transportation 
  • Laundry facilities 
  • Spa treatment room(s) 
  • One meeting room 
  • Multilingual staff 
  • Terrace 
  • Restaurant 
  • Free self parking 
  • Area shuttle (surcharge) 
  • Garden 
  • Number of buildings/towers - 7 
  • Spa services on site 
  • Wedding services 
  • Pool umbrellas 
  • Library 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Playground on site  
  • Cribs/infant beds (complimentary)  


Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Free cribs/infant beds 
  • Ceiling fan 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Access via exterior corridors 
  • Free bottled water 
  • Daily housekeeping 
  • Free toiletries 
  • Hair dryer (on request) 
  • Iron/ironing board (on request) 
  • In-room safe 
  • Room service (limited hours) 
  • Individually furnished 
  • Individually decorated 

Where to Eat

A complimentary breakfast is offered. An additional full breakfast is served daily (subject to charges).

Zazil Ha - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.


Start your morning with a full breakfast, available each day from 7:30 AM to 11:30 AM for a surcharge. You can order a meal from room service during limited hours.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby 
  • Segway rental/tour on site 
  • Parasailing nearby 
  • Skydiving nearby 
  • Ecotours nearby 
  • Scuba diving nearby 
  • Snorkeling nearby 
  • Bicycle rentals on site 
  • Playground on site 
  • Scooter/moped rentals on site 
  • Yoga classes/instruction on site 

Spa Services

Water Lily Beach Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Aromatherapy treatments 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 

Hotel Policies


Check-in time ends at 11 PM

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM


Check-out time is noon

Payment types


  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No elevators

No pets or service animals allowed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Late check-out fee: USD 50
  • Refrigerator fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • balam Hotel
  • Beach Hotel na balam
  • Beach Hotel na balam Isla Mujeres
  • Beach na balam
  • Beach na balam Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres

We should mention

Guests must transfer via boat to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.

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