65% Based on 881 reviews TripAdvisor Traveler Rating 3.5 out of 5

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Hotel Description

A family-friendly stay in Isla Mujeres awaits you at Beach Hotel Na Balam. You'll be steps from Norte Beach and 4 km (2.5 mi) from Crayola House. Highlights at this beachfront hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

All 31 individually decorated rooms feature free bottled water, ceiling fans, and safes. Room service and free toiletries are also available.

A relaxing day at Water Lily Beach Spa can include beachside massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The restaurant, Zazil Ha, serves fusion cuisine and is open for breakfast, lunch, and dinner. At the hotel's own beach bar, you can stop for a drink. Spend the day at the beach where you'll find free cabanas. Other amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 3-star Isla Mujeres hotel, you'll be 37.5 km (23.3 mi) from La Isla Shopping Mall.

Standard Room, 2 Double Beds, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$156 per night

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite with Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Partial Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend out of 881 reviews

Excellent 306
Good 281
Average 136
Poor 67
Terrible 91
Value <span>3.5</span> out of 5
Rooms <span>3.5</span> out of 5
Cleanliness <span>4.0</span> out of 5
Service <span>3.5</span> out of 5

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Beach Hotel Na Balam, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like segway rentals/tours. Free breakfast is served. There's a restaurant on site. You can enjoy a drink at the beach bar. WiFi is free in public spaces. This beach hotel also offers an outdoor pool, a garden, and a terrace. Free self parking is available. A complete renovation of Beach Hotel Na Balam was completed in December 2015. Smoking is allowed in designated areas at this 3-star Isla Mujeres hotel.

  • 31 guestrooms or units
  • 2 levels
  • 7 buildings
  • Breakfast available (free)
  • Dining venue
  • Bar on the beach
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • 1 conference room
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (42.4 km / 26.4 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Beach Hotel Na Balam offers 31 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Additionally, rooms include complimentary toiletries and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

Guests are served free breakfast. An additional breakfast is available daily for a fee.

Zazil Ha - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Rafting nearby
  • Ecotours nearby
  • Segway rental/tour on site
  • Parasailing nearby
  • Snorkeling nearby
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Scuba diving nearby

Spa Services

Water Lily Beach Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Spa tub in spa
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Beach Hotel Na Balam

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50
  • Refrigerator fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • balam Hotel
  • Beach Hotel na balam
  • Beach Hotel na balam Isla Mujeres
  • Beach na balam
  • Beach na balam Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres

You should know

  • To get to the property, guests need to transfer by boat. Transfers need to be confirmed by contacting the property at least 48 hours before travel at the number on the booking confirmation.
  • Beach Hotel Na Balam offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.