4.0 out of 5

When you stay at Beach Hotel Na Balam in Isla Mujeres, you'll be on the beach and minutes from Secreto Beach and Norte Beach.

This beach hotel is within close proximity of Dolphin Discovery and Crayola House.

Make yourself at home in one of the 31 individually decorated guestrooms. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access, babysitting/childcare (surcharge), and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Grab a bite to eat at the hotel's beachfront restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. A complimentary breakfast is included.

Featured amenities include complimentary newspapers in the lobby, multilingual staff, and laundry facilities. Free self parking is available onsite.

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Beach Hotel Na Balam, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like segway rentals/tours.

Free breakfast is served. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers an outdoor pool, a garden, and a terrace. Free self parking is available. A complete renovation of Beach Hotel Na Balam was completed in December 2015.

Smoking is allowed in designated areas at this 3-star Isla Mujeres hotel.

  • 31 guestrooms or units
  • 2 levels
  • 7 buildings
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • 1 conference room
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Playground on site  
  • Cribs/infant beds (complimentary)  

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

Beach Hotel Na Balam offers 31 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Additionally, rooms include complimentary toiletries and ceiling fans. Irons/ironing boards and hair dryers can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

Guests are served free breakfast. Additionally, full breakfast is available daily for a fee.

Zazil Ha - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Breakfast

Start your morning with a full breakfast, available each day from 7:30 AM to 11:30 AM for a surcharge. You can order a meal from room service during limited hours.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby 
  • Segway rental/tour on site 
  • Parasailing nearby 
  • Skydiving nearby 
  • Ecotours nearby 
  • Scuba diving nearby 
  • Snorkeling nearby 
  • Bicycle rentals on site 
  • Playground on site 
  • Scooter/moped rentals on site 
  • Yoga classes/instruction on site 

Spa Services

Water Lily Beach Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Aromatherapy treatments 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 

Hotel Policies

Check-in

Check-in time ends at 11 PM

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

The front desk at this property is open daily from 7 AM - 11 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Beach Hotel Na Balam

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
  • Late check-out fee: USD 50
  • Refrigerator fee: USD 10 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Name

  • balam Hotel
  • Beach Hotel na balam
  • Beach Hotel na balam Isla Mujeres
  • Beach na balam
  • Beach na balam Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres

You should know

To get to the property, guests need to transfer by boat. Transfers need to be confirmed by contacting the property at least 48 hours before travel at the number on the booking confirmation. Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation. Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Registered guests are the only ones allowed to be in guestrooms. Pets and service animals are not allowed on site.