Ratings based on 1,172 Guest Reviews

Hear it directly from our travelers
3.8 out of 5
77% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
by A traveler from o

Great resort

Posted Jun 28, 2016
Great resort!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!$
Comment from Hotel Management
Jul 1, 2016 by Juan Carlos Arce, Hotel Management
Dear Malvin:Thank you for your comment, and we hope to see you soon.
4 out of 5
by A traveler

Very nice hotel the staff and food was great

Posted May 28, 2016 on Expedia
The staff was very nice food great the view of the beach was great clean rooms the only thing I didn't like was the Internet service u had to pay for it couldn't share it was for only one device and the connection was bad in the room
Comment from Hotel Management
Jun 17, 2016 by j, Hotel Management
First of all we thank you for taking time to post your comments, we're glad to know that the rooms were comfortable. On the internet, we consider include the cost of service within the regular rate, as do most hotels, is a disadvantage for people who do not make use of it, which is why it is left to the consideration of each if you want to hire.
4 out of 5
by or

Posted May 22, 2016 on Hotels
מלון מהמם, אוכל בשפע ואנשים מקסימים. החסרון היחיד הוא שהאנטרנט האלחוטי הוא בתשלום
Comment from Hotel Management
Jun 17, 2016 by Juan Carlos Arce, Hotel Management
Estimado Or: En nombre de Barceló queremos agradecerle que se haya tomado el tiempo para publicar un comentario sobre sus vacaciones con nosotros en este sitio web. Y agradecerle su elección de nuestro hotel como destino para sus merecidas vacaciones. Saludos cordiales
4 out of 5
by Elenilton from São Paulo

Muito bom

Posted May 18, 2016 on Hotels
Não tenho reclamações sobre o hotel, restaurantes bons e bom atendimento, piscinas limpas e bonitas, o único ponto negativo é que na maioria dos dias o mar estava muito agitado e não era recomendado entrar.
Comment from Hotel Management
Jun 17, 2016 by Juan Carlos Arce, Hotel Management
Deseamos agradecerle el haber compartido sus amables comentarios con nosotros, en Barceló estamos comprometidos a brindar un servicio de calidad más alla de las altas expectativas de nuestros distinguidos huespedes. Será un placer servirle nuevamente en su próxima visita a Cancún.
3 out of 5
by A traveler

Posted May 18, 2016 on Expedia
Pros: UBICACION
Cons: SERVICIO A CLIENTE
EL SERVICIO NO ES EL MEJOR ATENCION AL CLIENTE DEFICIENTE Y POR PARTE DE LOS MESEROS AUN MAS
Comment from Hotel Management
Jun 15, 2016 by Juan Carlos Arce, Hotel Management
Deseamos agradecerle el haber compartido sus amables comentarios con nosotros. Le ofrecemos una disculpa si el personal no le dio las atenciones que usted espera, tomaremos cartas en el asunto para que esto no vuelva a ocurrir a futuros huespedes.
4 out of 5
by A traveler

Nice small beach resort

Posted May 18, 2016 on Expedia
It was great! The perfect place for vacation. The staffs are well trained and extremely nice and respectful. The food was great beside the snack bar which was disguting. There wasn't much night entertainment at the hotel however beside an hour long show. Rooms were clean and spacious. Definitely worth the price. I really had a great time at the hotel and would recommend it to anyone.
Comment from Hotel Management
Jun 15, 2016 by Juan Carlos Arce, Hotel Management
Antes que nada y en nombre de Barceló, queremos agradecerle que se haya tomado el tiempo para publicar sus comentarios sobre sus vacaciones con nosotros. De igual forma queremos agradecerle su eleccion de nuestro hotel como destino para sus merecidas vacaciones.
4 out of 5
by Ernesto from León, Gto.

Posted May 16, 2016 on Hotels
Nos pasamos unos días muy divertidos el grupo de animación muy bien! sin embargo la poca variedad en los Buffett nos aburrió
Comment from Hotel Management
Jun 15, 2016
Estimado Ernesto: Deseamos agradecerle el haber compartido sus amables comentarios con nosotros, en Barceló estamos comprometidos a brindar un servicio de calidad. Tomaremos en cuenta sus comentarios acerca de la variedad del buffet, todo con la finalidad de seguir siendo de su preferencia.
4 out of 5
by A traveler from San Francusco

Nice hotel

Posted May 14, 2016 on Expedia
Nice beach and very close from hotel,friendly personal,Good food and friendly personal.
Comment from Hotel Management
Jun 15, 2016 by Juan Carlos Arce, Hotel Management
Estimada Natalis: Definitivamente comentarios como el suyo refuerzan nuestra filosofía de alcanzar el nivel mas alto de servicio de excelencia, comprometiéndonos y anticipándonos a sus necesidades.
4 out of 5
by A traveler

Nice hotel

Posted May 10, 2016 on Expedia
Cons: LOUD air conditioners
it's nice hotel if your room windows are far away from outside air conditioner. Our was above and it was 7 day of hell. Long beach for walking, nice ocean and views.
Comment from Hotel Management
Jun 18, 2016 by Juan Carlos Arce, Hotel Management
Deseamos agradecerle el haber compartido sus amables comentarios con nosotros, en Barceló estamos comprometidos a brindar un servicio de calidad más allá de las altas expectativas de nuestros distinguidos huespedes. respecto a su comentario del Aire Acondicionado, estamos tomando las medidas necesarias para mejorar el servicio. Reciba un cordial saludo.
5 out of 5
by A traveler

Great hotel close to everything!

Posted May 5, 2016 on Expedia
Everything in the hotel was excellent. The Staff was amazing!! I went with my boyfriend and we just had the most amazing holidays with lots of fun and with one of the best service that we have had.
Comment from Hotel Management
Jun 17, 2016 by Juan Carlos Arce, Hotel Management
Estamos muy orgullosos de saber que hemos superado todas las expectativas que tenia respecto a nuestras instalaciones. Nos motiva leer valoraciones positivas sobre nuestro hotel y saber que ha recibido la calidad y la atención que nos distingue.Esperamos tener la oportunidad de tenerlo de nuevo pronto. Saludos cordiales.